Top Hotels Near Sheraton Casino in San Juan from NZ$305

"Check-in was scheduled for 4:00 PM, but due to how busy the hotel was, we were asked to wait and come back later. We didn’t end up getting into our room until around 6:30–7:00 PM, which was a bit frustrating after traveling. That said, the hotel itself was clean and the room was decent overall. One issue we ran into was the shower door. It didn’t seal properly, so water would leak out and leave the bathroom floor soaking wet after each use. The highlight of the stay was definitely the location. It’s in a great spot and made getting around very convenient. Overall, a decent stay with some minor inconveniences, but the delayed check-in and bathroom issue are worth noting."

"This hotel was terrible and not as advertised. It was dirty, appeared unsafe, and the customer service was disappointing. The desk clerk became very rude, dismissive, and disrespectful when I informed her we were leaving at 4 am because of the conditions."

"Excellent location ! Shuttle bus is free to breaches and old San Juan. Front desk staff great upon check and offering many recommendations … the drawback is no fridge or microwave in room and the TV channel selection is terrible / very limited. "

"Great staff very attentive. Furniture and carpet needs upgrades or replacements. "

"The property was beautiful, the staff was friendly and helpful. My only concern was the front desk was always busy and short staffed. My late check out was messed up and we got locked out of the elevator and our rooms, so I had to wait in a long line to have it corrected. Other than that it was a 5 star experience. "

"Room looked great but not as clean as it could be. Great staff at front desk, comfortable bed and nice pool with great vibe. Convenient walk across to partner hotel with the beach. Beach small and very crowded."

"A little pricey but excellent hotel and service. The actual beach is really small, which was a little disappointing based on the pictures i had seen. Had to wait almost an hour after check in time (4PM) and had already been waiting for over an hour, but lots of people were also on the same boat."

"Our stay was brief (2 nights) but this hotel was very reasonably priced and in a great location. We were not able to check in early but they did hold our luggage while we went out to explore. There are nearby restaurants, a grocery store and even a movie theater. There is also a bus stop just across the street that takes you to Old San Juan or you can walk a short distance to Condado beach. The room itself was plenty big for me and my family and it was clean. We didn't use the gym, it was pretty small and didn't have much. The laundry room was available but we didn't use it. We did go up to the rooftop and it had a nice view at night of the city lights. All in all, I would recommend this hotel. "

"Everything was excellent!"