Top Hotels Near Casino Metro in San Juan from NZ$257

"The location of the hotel was good but the staff was not friendly or helpful. There were no amenities! No cafe or rooftop seating area as advertised. The room keys didn’t work and needed to be replaced daily . "

"Yes"

"Yes"

"Arrived with a filthy room. The linens/sheets was obviously not changed from previous guest. Human hairs and stains all over the sheets and pillow. The woman staff was not happy when I asked for a new set of linens/sheets and told me she will try to look for it. I took pictures of how the room condition is. Just very disappointing . "

"Beautiful hotel, convenient location and more importantly, the staff are all amazing! Had a wonderful stay! "

"Best location in San Juan. Updated rooms, great views, pools & beach. The Hilton Plaza across the street is included in resort fee and the combination of the two makes for an amazing stay. Historic Old San Juan is walkable. Highly recommend."

"Our ocean view room was very nice - would have been 5 stars if the window were able to open even a little to allow the ocean air and sounds in. Overall, a very comfortable stay. "

"Small pool area. There were shopping nearby and restaurants as well "

"We booked an ocean view balcony premiere room but was placed in a garden view room because we arrived a day late due to flight delays/weather, then we had no hot water for showering until we were placed in the original room we booked a day later, they did give us credit for good and beverages and a night free but are still waiting for the refund…. The property is spectacular and staff polite. "