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"Clean premises. Friendly staff, good food "

"From making our room booking, adding food bookings and treatments was hassle. Getting through on the phone was just ringing out, so I tried messaging which took a week to get an unsatisfactory answer. We booked rooms and spa package but still had to pay extra to go for a swim on our arrival and then they wanted extra for slippers. The rooms are small and mediocre, we didn't have lake view thus we looked out on a golf cart. The spa was tired and a bit grubby looking, water jets barely worked, sauna and steam room were large and nice. Treatments and staff were good. First night we ate in boathouse. It was dreadful, they asked if we had dietary needs we said yes gluten but the couldn't accommodate our needs. Our foccachia never turned up. The steaks were cold and the desserts were very poor, Bill was £220 for 4 which included a cocktail each which were delicious. Next morning we had breakfast in brasserie it was superb ... huge choice and best quality. Staff were excellent and so was our afternoon tea. It could be so much better, I dont think I would recommend or make a return visit"

"Room could have been cleaner had glass over dresser but eas dirty below the glass . Breakfast came out in dribs and drabs water for the tea/coffee was warm and not hot"

"Lovely comfy bed. Lovely staff. Mediocre food. Property has an unloved feel to it. Could be fixed with a ton of plants around the place but that would require some maintenance. Hilariously, there’s a notice asking residents not to climb out of the window onto the flat roof! All this does is tell me that potentially people are going to climb out the windows! This won’t stop the kind that would do it! I’d remove the sign!"

"Breakfast it was very good.Staff very helpful and kind...The only issue for me it was the toilet was not ventilation..."

"Totally luxurious and relaxing experience. The surrounding river environment and villages idyllic. Well appointed room and comfortable bed. The Coppa can sting you a bit with service fees but good service food and atmosphere. Loved the Peirpont Cafe across the bridge for breakfast or lunch"

"Lift been out of action all the time we have visited over the last year, 2 tea bags could have done with at least 4 24 hour reception but had to wait 20 mins for anyone to appear to give us our room key"

"Stay here whenever I’m in the area"

"Breakfast is hot and tasty, comfy room, great shower and a nice pint of cruz campo too."