Stayed in 6 bed mixed room for 4 nights.
I requested a lower bunk due to hurting my back which was granted but after having to really make a case over a telephone call, almost beg and assure them i wasn't lying. The allocated bed had a curtain with white stains a bit like sick or something so I took another bed. The bed I took had hairs on the black duvet cover and also the curtain rail hooks had come off. I asked reception to rectify which they did. Lady at check in was friendly and apologised. As we had window open in room to avoid smells I was cold and next morning asked another reception lady for a blanket to which they said I could use the communal lounging blankets. I asked when if it was clean and said once a week. I decided not to take one due to hygiene reasons and the receptionist offered no other alternative to assist me to feel comfortable and not cold. Asked the same receptionist for bus times for arrow town and was misinformed. The bed locker lock was damaged although working, but had to be pushed hard into place to lock and made noise. Personally I found bed and bedding uncomfortable. The bathrooms were clean with good shower pressure. Bathrooms on ground floor smelled of damp. Bathroom on first floor near lounge didn't. Kitchen was clean other than food storage boxes being dirty and mouldy, male staff washed one for me to use. Lounge looked comfortable. Nice outdoor seating. Two staff helpful, two not. It's ok for somewhere to sleep in expensive Queenstown