Search Puerto Nuevo hotels

"The room was not clean nor well maintained. Specifically, the bathroom light had months of dust and grime, chipped paint, pencil marks on the wall. "

"Everything was great , breakfast great , rooms clean , Staff amazing"

"They never clean the room, no toilet paper The bar was close "

"Where to start… Check-in was a horrible experience and set the tone after a long day of traveling. My husband pulled up front to check us in and waited 10–15 minutes, only to be told I had to check in because the reservation was under my name. Ridiculous, considering we share the same last name and credit card. I rushed inside, only to be forced to wait in line again while the agent (Melenny, I believe) rolled her eyes and sarcastically apologized in Spanish as she helped someone else instead. Having to wait a second time with three hungry, exhausted kids in the car was beyond frustrating. On the way to our room, my husband and I immediately noticed the hallway was literally leaning. Our king ocean-view room (2519) included a sofa bed, small eating area, and sink. The view the next morning was beautiful, overlooking the pool and beach, and breakfast was a pleasant surprise with good hot options for everyone. Unfortunately, the carpets were absolutely disgusting. My kids walked on them barefoot and their feet were completely black—I had to wash them before bed. At the pool, you’re forced to grab chairs early or pay $10 per chair and $15 for an umbrella. The same applies to the beach. The pool bar staff were some of the rudest, most egotistical people I’ve encountered, deliberately making guests wait despite good tipping. The location is convenient, with dining, golf, and amenities nearby—but the service and cleanliness were extremely disappointing. "

"Everyone there was Accommodating and super friendly 💙"

"The property is clean and well maintained. Improving communication with guests upon arrival and offering greater flexibility for extended stays and late checkout would further enhance the customer experience."

"Great property. Far away from El Yunque and San Juan though. "

"A "quaint" old hotel in Old San Juan, kept up with very well. If you want hundreds of souvenir shops to walk in and out of it's very convenient. Restaurants and bars seemed to be harder to find. No real amenities at the hotel, did not see anyone using the hot baths or jacuzzi. Coffee in the lobby near the front door in the morning, had to get a hair dryer from the front desk. It served it's purpose for the overnight stay."

"Helpful staff and great location "