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Reviews of Chan-Kah Resort Village

3.5 out of 5
Chan-Kah Resort Village
KM. 3 Carretera Palenque- Ruinas, Palenque, CHIS

Reviews

8.8

Excellent

Rating 10 - Excellent. 379 out of 696 reviews" "
Rating 8 - Good. 219 out of 696 reviews" "
Rating 6 - Okay. 63 out of 696 reviews" "
Rating 4 - Poor. 20 out of 696 reviews" "
Rating 2 - Terrible. 15 out of 696 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Jenifer

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Beautiful property however the room had termites right on top of the bed. Also some of the servers were super late with our food( it would take 1hr and a half from when we ordered to get our food) meanwhile most other families got their food in 30 minutes
Stayed 5 nights in Apr 2024

10/10 Excellent

Florie

Stayed 1 night in Mar 2024
Response from Reservas on 2 Apr 2024
Estimado cliente. Gracias por tomarse el tiempo para compartir sus experiencias con nosotros. Estamos muy contentos de saber que nuestro personal hizo que su estancia fuera agradable. Esperamos y nos visite pronto. Saludos cordiales.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reservas on 23 Jan 2024
Estimado cliente, agradecemos su valoracion, esperamos que en su proxima visita pueda tener la misma experiencia. saludos.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well located, easy to reach from Palenque by taxi, and near to the historical zone. Staff were friendly and helpful. The shower was not very clean.
Stayed 3 nights in Dec 2023
Response from Reservas on 28 Dec 2023
Dear Andreu, In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards

10/10 Excellent

juan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es hermoso!!!!
Stayed 1 night in Oct 2023
Response from E-commerce on 18 Nov 2023
En Chan-Kah Resort Village nuestro compromiso es que siempre haya tenido una estadía inolvidable. Agradecemos mucho sus comentarios, para seguir mejorando día a día nuestra calidad y servicio.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay immensely. The rooms in the hot humid jungle are air conditioned and impeccably maintained. The food quality is good enough, lacking in local pride though. There should be more showcasing Mayan ingredients and Mayan cuisine. That’s why everyone goes to this part of the world. To learn the culture. Likewise, music played should be local music, not Miley Cyrus, liver her though I do. Play Mexican music . Chiapas music. Mayan music. Pool is warm to hot but clean. Grounds are stunning and exceptionally well maintained. Staff and service excellent. Howler monkeys chant at dawn and dusk. The blues are clearly older than we think.
Stayed 3 nights in Aug 2023
Response from Reservas on 19 Aug 2023
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service.Best regards

10/10 Excellent

Angelo

Stayed 2 nights in Aug 2023
Response from E-commerce on 15 Aug 2023
Estimado Angelo. Gracias por su comentario y por haber elegido nuestro hotel. Estamos felices de que haya disfrutado de su estancia, esperamos y vuelva pronto.

8/10 Good

Anna

Stayed 1 night in Aug 2023
Response from E-commerce on 1 Sept 2023
Estimado viajero. Gracias por su comentario y por haber elegido nuestro hotel. Estamos felices de que haya disfrutado de su estancia y esperamos tenerte de nuevo como invitado en nuestro hotel. Esperamos y vuelva pronto.Saludos cordiales

10/10 Excellent

Bibiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay
This is a beautiful hotel, it is actually individual cabins in the jungle, with amazing gardens, a beautiful pool and it’s minutes away from restaurants, the town and the archeological park.
Stayed 2 nights in Aug 2023
Response from E-commerce on 15 Aug 2023
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service.Best regards

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities
Room was not clean, stains on the bathroom wall.
Stayed 2 nights in Jul 2023
Response from Reservas on 28 Jul 2023
En Chan-Kah Resort Village, nuestro compromiso es que siempre haya tenido una estadía inolvidable, apreciamos mucho sus comentarios, para seguir mejorando día a día nuestra calidad y servicio. Todos sus comentarios son esenciales para la mejora de nuestros servicios e instalaciones.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Reservas on 28 Jul 2023
En Chan-Kah Resort Village, nuestro compromiso es que siempre haya tenido una estadía inolvidable, apreciamos mucho sus comentarios, para seguir mejorando día a día nuestra calidad y servicio. Todos sus comentarios son esenciales para la mejora de nuestros servicios e instalaciones.

4/10 Poor

Valentina

Travelled with family
Liked: Amenities
Disliked: Staff & service
All the hotel staff forgot to smile, Service in the restaurante area was not as expected. And during check out I was charged 60 pesos for a facial towel that had some Makeup, saying to me that it was ruined!! They had not even washed it. Who can VIP property make that king of charges to a guest?
Stayed 2 nights in Jul 2023
Response from Chan-Kah Resort Village on 19 Jul 2023
Dear Valentina,First of all thank you for choosing Chan-Kah Resort Village. Each review positive or negative help us to improve our services.We hope to welcome you again soon

2/10 Terrible

Reuven, mexico

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
they don't respect their own offers like drinks at happy hours, charge for asking milk for coffee, etc
Stayed 8 nights in May 2023
Response from E-commerce on 12 Jun 2023
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service.Best regards

6/10 Okay

Maribel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
This resort is really nice the pool is amazing overall super clean and well maintain great hotel but there is always a but, there is only one restaurant and nothing else this restaurant is a bit pricey and since there is nothing in the immediate surroundings you are pretty much force to eat there also they have Starbucks just as expensive. Another thing I didn’t like a to all is that you have to bring your pool towels to switch for new ones but the last time I did so my daughter was still swimming so I couldn’t bring the last so they held my ID Hostage until I bring it back not happy with that.
Stayed 3 nights in May 2023
Response from E-commerce on 2 Jun 2023
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Julissa Lara E-commerce

6/10 Okay

Marcelo, Panorama City

Travelled with family
Liked: Amenities
Property was decent but food and beverage was overpriced.
Stayed 3 nights in Apr 2023
Response from E-commerce on 26 Apr 2023
Dear Marcelo In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing views, pool, surrounded by jungle
Stayed 1 night in Mar 2023
Response from Chan-Kah Resort Village on 21 Mar 2023
Estimado/a Huésped, Primero que nada gracias por su preferencia y lealtad. Nos agrada saber que disfruto mucho de su estancia y de lo que Chan-Kah Resort ofrece. Esperamos su visita pronto nuevamente!

10/10 Excellent

joseph, houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with super good location. Super close to ruins @ Palenque. Clean rooms and nice staff. Lots of restaurants nearby.
Response from Chan-Kah Resort Village on 23 Jan 2023
Dear Joseph,First of all thank you for choosing Chan-Kah Resort Village. Each review positive/negative, help us to better our services.We are looking forward to welcome you again soon!

8/10 Good

Esperanza

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel muy amplio con excelentes instalaciones, apto para familias por sus instalaciones para todas las edades
Response from Chan-Kah Resort Village on 9 Jan 2023
Estimada Claudia,Primero que nada gracias por su preferencia. Nos agrada saber que disfruto mucho de nuestros servicios y instalaciones.Esperamos su visita pronto nuevamente!

8/10 Good

Yoshiko

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant setting is beautiful. The cabin rooms are similar to a nice cabin at Yosemite Natiomal Park.
Response from Chan-Kah Resort Village on 3 Jan 2023
Dear Guest,First of all thank you for your loyalty and trust!we are happy to hear you enjoyed your stay with us. Our main goal is to always satisfy our guests.We hope to welcome you again very soon!

6/10 Okay

SALVADOR

Travelled with family
Liked: Staff & service, amenities
CUCARACHAS EN LA HABITACION
Response from Chan-Kah Resort Village on 5 Dec 2022
Estimado Salvador,Primero que nada gracias por su preferencia.Nos disculpamos por el incidente con los animales en la habitación. Cierto tiempo de inconvenientes no podemos evitarlos debido a nuestra ubicación en la selva.Esperamos que esto no impida su visita nuevamente!

10/10 Excellent

NORMA, LAS VEGAS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only thing in on the bathroom the shower is clogged.
Response from Chan-Kah Resort Village on 29 Nov 2022
Dear Norma,thank you for your stay and for choosing Chan-Kah Resort Village. Each review positive or negative help us to better our services.We apologize for the inconvenient with the shower, we hope that this does not stop you from visiting us again!

10/10 Excellent

Jorge, Ottawa

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
❤️❤️
Stayed 2 nights in Jul 2022

8/10 Good

Anthony M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Would give it max stars if it wasn’t for the hardest beds known to man.
Stayed 6 nights in Jul 2022
Response from Chan-Kah Resort Village on 16 Jul 2022
Dear Anthony, First of all thank you for choosing Chan-Kah Resort Village. We appreciate your stay with us! Each review positive/negative help us in bettering out services. We will forward to the correct department regarding the beds. We are looking forward in welcoming you back again

6/10 Okay

Dylan

Stayed 1 night in Jul 2022

6/10 Okay

HARPREET

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds to Small. Not for 2 adults .
Stayed 1 night in May 2022
Response from Chan-Kah ResortVillage on 17 May 2022
Dear Guest, First of all thank you for choosing Chan-Kah Resort Village. Every review is analyzed with care in order to satisfy our guests. Our rooms are design for 2 people or more. We hope this will not stop you from visiting us again!

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for Palenque
Beautiful property. Comfortable accommodations. Good food.
Stayed 2 nights in Apr 2022
Response from Chan-Kah Resort Village on 13 Jun 2022
Dear Waybe, First of all thank you for choosing Chan-Kah Resort Village. We appreciate your review as it helps us to better our services. We are looking forward in welcoming you again soon!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with great views and pool! Close to ruins so great location too!
Stayed 2 nights in Apr 2022
Response from Chan-Kah Resort Village on 2 May 2022
Dear Helen, First of all thank you for choosing Chan-Kah Resort Village. Each review is analyzed with care to better our services. We are looking forward in welcoming you again soon

6/10 Okay

adalberto

Travelled with partner
Disliked: Staff & service, amenities
The place needs more update and especially the food not good at all.
Stayed 1 night in Mar 2022
Response from E-commerce on 11 Apr 2022
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 2 nights in Mar 2022
Response from E-commerce on 11 Apr 2022
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards

10/10 Excellent

Esmeralda Araceli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Very clean. Loved that it was immersed in the jungle.
Stayed 3 nights in Feb 2022
Response from Chan-Kah Resort Village on 1 Mar 2022
Dear Esmeralda Chan-Kah Resort Village & Maya Spa, appreciates your stay with us. We are glad you enjoyed our facilities and the beautiful Lacandon jungle. Chan-Kah Resort, values it's costumers and it is always looking forward in welcoming each one back!

10/10 Excellent

Julia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful!!!!! We will stay there again!
Stayed 2 nights in Jan 2022
Response from E-commerce on 11 Feb 2022
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Julissa Lara. E-commerce

8/10 Good

Oliverio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2022
Response from E-commerce on 11 Feb 2022
Estimado viajero. Gracias por su comentario y por haber elegido nuestro hotel. Estamos felices de que haya disfrutado de su estancia con nosotros. Su valoración nos motivan a seguir mejorando. Esperamos y regrese pronto. Saludos cordiales. Julissa Lara. E-commerce

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Not a “Luxury Resort Experience”!
Check in took 30+ minutes, when I was the only guest at reception. Reception would not honour Hotels.com booking price (pay at the hotel). Reception requested I pay Hotels.com / Expedia on line, to get that price. This took 10 minutes to complete. waited 10 more minutes for approval by Resort Manager? W.T.F. ? Cabin #4 was in front of open Restaurant, across walkway, not a “Garden View”, as stated on Hotels.com listing. Turning on A.C. requires finding power switch among many others, then using the remote control. I realize the location is in a “Rain Forest”, however, room was damp, and required A.C., with windows closed, to dry it out. (This should be done by the Resort, prior to Guests Arrival. Shower / Toilet room, dark only one small lightbulb, and musty smell, with just one small window, and no exhaust fan. bed bug found on sheet in the morning. Not a “Luxury Resort Experience”!
Stayed 1 night in Nov 2021

6/10 Okay

Maria, Houston

Travelled with family
Liked: Cleanliness
Hello, my review about the hotel is regular, there was no vip pass, I went especially for the spa and they did not have space the day I went, the next day I had a massage, and it was fine, but I could not have the other services, they never gave me towels in the pool, and there were bugs in the room.
Stayed 1 night in Oct 2021

8/10 Good

Lissette

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excelente lugar.
El hotel es lindo para desconectarse ! la alberca esta increible y limpia.
Stayed 1 night in Sep 2021
Response from E-commerce on 8 Sept 2021
Estimado viajero. Gracias por su comentario y por haber elegido nuestro hotel. Estamos felices de que haya disfrutado de su estancia y esperamos tenerlo de nuevo como invitado en nuestro hotel. Esperamos y nos visite pronto. Saludos cordiales. Julissa Lara E-commerce

6/10 Okay

Lissette

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2021

10/10 Excellent

Roman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is a beautiful a paradise !!!
Stayed 1 night in Sep 2021
Response from E-commerce on 13 Sept 2021
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards  Julissa Lara. E-commerce

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful area with great ambiance
We were pleasantly surprised by this property. The grounds are lovely. Rooms were clean. Beds were firm.
Stayed 1 night in Aug 2021
Response from E-commerce on 10 Aug 2021
Estimado cliente. Gracias por darnos una calificación perfecta y por recomendar nuestras instalaciones a otros viajeros. Estamos seguros de que todo nuestro personal del hotel disfrutó atendiendo a sus necesidades tanto como haya disfrutado de su estancia. Vuelva pronto!! Saludos cordiales. Julissa Lara. E.commerce

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reserved two rooms for family trip. Rooms not available together. Rooms on either side of hotel. After much requesting host was finally able to locate two rooms side by side.
Stayed 2 nights in Jul 2021
Response from E-commerce on 20 Jul 2021
Estimado cliente. Gracias por tomarse el tiempo para compartir sus experiencias con nosotros. Estamos muy contentos de saber que nuestro personal hizo que su estancia fuera agradable. Saludos cordiales.

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property in general looks pretty old. There were all kinds of bugs inside our room. The mattresses were pretty hard. No refrigerator, iron, or microwave in the rooms. The internet signal in my room (Room#9) was horrible.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place very nice and clean. Staff attention great.
Stayed 2 nights in Jun 2021
Response from E-commerce on 24 Jun 2021
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
Pésimo servicio en el wi-fi. Personal nada amable. No es lo q ofrecen en la publicación, ejemplo lavandería dice q está incluida y no es así. Los precios súper elevados si solicitas lavar.
Stayed 1 night in Jun 2021
Response from E-commerce on 20 Jul 2021
Gracias por tomarse el tiempo para escribir una reseña tan detallada. Todos sus comentarios son esenciales para mejorar nuestro servicio. Saludos cordiales.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful resort. So much green everywhere. At 6 am you could hear the howlowe monkies close by, which i didn't mind at all. Ricardo was very helpful when we arrived. Thank you so much. 10/10 recommend. Side note: The restaurant is overpriced there imo. I would recommend getting the Colectivo and going into the city.
Stayed 8 nights in May 2021
Response from E-commerce on 8 Jun 2021
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Julissa Lara E-commerce.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was welcoming. Ivan at the front desk is a star!
Stayed 1 night in Apr 2021
Response from E-commerce on 7 Apr 2021
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place!!
Stayed 1 night in Mar 2021
Response from E-commerce on 7 Apr 2021
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from E-commerce on 2 Apr 2021
Muchas gracias por su valoración estimado cliente, sus comentarios son esenciales para la mejora continua. Saludos cordiales.

10/10 Excellent

Agapito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from E-commerce on 2 Apr 2021
Estimado viajero. Gracias por su comentario y por haber elegido nuestro hotel. Estoy feliz de que haya disfrutado de su estancia y esperamos tenerlo de nuevo como invitado en nuestro hotel. Saludos cordiales.

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2020
Response from E-commerce on 9 Jan 2021
Estimado viajero. Gracias por su comentario y por haber elegido nuestro hotel. Estoy feliz de que haya disfrutado de su estancia. Vuelva pronto. Saludos cordiales. Julissa Lara. E-commerce

10/10 Excellent

Hugo Harijn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020
Response from E-commerce on 9 Jan 2021
Estimado viajero. Gracias por su comentario y por haber elegido nuestro hotel. Estoy feliz de que haya disfrutado de su estancia. Vuelva pronto. Saludos cordiales. Julissa Lara. E-commerce