6 outdoor pools, pool loungers
Check availability

Reviews of Paihia Beach Resort & Spa Hotel

4.5 out of 5
Paihia Beach Resort & Spa Hotel
130 Marsden Road, Paihia, Bay of Islands

Reviews

8.8

Excellent

Rating 10 - Excellent. 174 out of 305 reviews" "
Rating 8 - Good. 82 out of 305 reviews" "
Rating 6 - Okay. 32 out of 305 reviews" "
Rating 4 - Poor. 9 out of 305 reviews" "
Rating 2 - Terrible. 8 out of 305 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location with great views of bay of islands. Room nicer than expected with dishes etc. All of the staff were friendly and helpful. Clean and very nice.
Stayed 1 night in Apr 2024

10/10 Excellent

valerija

Liked: Property conditions & facilities
Our stay was great, the only thing that could have been better was parking and signage for the reception to the resort; otherwise would highly recommend.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great view from balcony. Walk to everything.
Stayed 2 nights in Mar 2024

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Paihia Beach Resort & Spa on 19 Feb 2024
Hello Neil,Thank you kindly for the wonderful review.We hope to see you again in future.

10/10 Excellent

Murray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we thought was going to be a hotel room turned out to be a small apartment. Great surprise. Even better, it’s right across the street from a nice beach.
Stayed 3 nights in Jan 2024
Response from Paihia Beach Resort & Spa on 19 Feb 2024
Hello Murray,It is wonderful to know you had a pleasant surprise. Thank you for the wonderful review - we hope to welcome you again in future.

6/10 Okay

Hilary

Liked: Cleanliness, staff & service, amenities
The view from our room was amazing and the pool area was fantastic. However, the whole resort needs some TLC - quite a few areas needed painting or high pressuring. The room fit out seemed quite dated too and in need of modernising. It didn't seem like a 5 star property, though maybe was when it was first built. Overall done good bones but needs investment to bring it back up to scratch.
Stayed 4 nights in Jan 2024
Response from Paihia Beach Resort & Spa on 19 Feb 2024
Hello Hilary,Thank you for leaving us a review and providing us with some feedback. We appreciate all feedback as this helps us to improve for all our future guests.

10/10 Excellent

Riasat

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly Recommended Beautiful view and Stay One of the best place to stay in paihia Food is amazing Pools perfect
Stayed 1 night in Jan 2024
Response from Paihia Beach Resort & Spa on 19 Feb 2024
Hello Riasat,Thank you for taking the time to leave us a wonderful review. We hope to see you again soon.

10/10 Excellent

Oonagh

Stayed 2 nights in Dec 2023
Response from Paihia Beach Resort & Spa on 19 Feb 2024
Hello Oonagh,Thank you for taking the time to leave us a review.We are so glad to hear you enjoyed your time here.

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities
2 star
Stayed 3 nights in Dec 2023

8/10 Good

Cherry, Whangarei

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely views from each unit and location was great with shops restaurants etc all walkable. The pool area was a bit tired, with not enough lounge chairs but the pool itself was lovely.
Stayed 2 nights in Dec 2023
Response from Guest Services on 4 Jan 2024
Thank you for staying with us, we're glad you enjoyed your stay! We'll be sure to share your concerns with the appropriate departments to meet guests needs better in the future. We hope to welcome you back again!

6/10 Okay

Anita

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Pleasant couples retreat
We had a nice stay however the hotel is a bit tired and dated - not a 5 star by any means. Staff were pleasant and the breakfast was good. Location is good but it's about a 10 min walk to the main bars and restaurants in paihia.
Stayed 1 night in Dec 2023
Response from Guest Services on 10 Dec 2023
Thank you for staying, we're glad you enjoyed the staff and breakfast. We will be sure to follow up with the appropriate departments as we strive to have a fresh and comfortable environment. We hope to see you again!

6/10 Okay

Barbara

Liked: Staff & service
Our room needed updating and better cleaning. We had breakfast at the hotel and the food and service was excellent.
Stayed 2 nights in Dec 2023
Response from Guest Services on 10 Dec 2023
Thank you for staying and leaving your review. We're glad that you enjoyed the restaurant and food. We will be sure to follow up with our housekeeping department to see how we can do better in that regard. We hope to get to welcome you back again in the future!

8/10 Good

Peter J

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location - tired facilities
Great service from the inside staff - friendly and helpful. Room cleanliness etc is great. But it's been a long time since the 'resort' looked as good as it does in the photos - which is what we bought. The owners need to spend money - the facilities are tired.
Stayed 6 nights in Nov 2023
Response from Guest Services on 10 Dec 2023
Thank you for staying, we're glad you enjoyed the service and staff. We will be sure to address your concerns to the appropriate departments. We strive to make it as comfortable as possible. We hope to see you again in the future.

6/10 Okay

Larry

Liked: Cleanliness, staff & service, room comfort
Unit clean and tidy they advertised restaurant but on arrival was informed restaurant shut for lunch and dinner but open for breakfast other than that all good
Stayed 1 night in Nov 2023
Response from Paihia Beach Resort & Spa on 4 Dec 2023
Hello Larry, we greatly appreciate you taking time to review your stay.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE THE VIEW
Stayed 1 night in Nov 2023
Response from Paihia Beach Resort & Spa on 4 Dec 2023
Hello Steve, thank you very much for reviewing your stay with us. It is nice to know you enjoy the views as much as we do!

6/10 Okay

Diane

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
2 nights in Nov 23
Resort is a little tired and could do with a refresh. Location is good although a little walk to the township and if the weather is not so good a 2 min drive. The drive way is really awkward and hit and miss for parking!
Stayed 2 nights in Nov 2023
Response from Paihia Beach Resort & Spa on 4 Dec 2023
Hello Diane, we appreciate the time you have taken to review you stay with us. I have made notes on the areas you have mentioned, that did not meet your standards. We hope to welcome you again soon.

10/10 Excellent

Marilynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and balcony overlooking Bay of Islands were gorgeous. A full kitchen and cooking facilities was a pleasant surprise. Only problem was jets not working in any of the hot pools but the pools themselves were lovely.
Stayed 2 nights in Nov 2023
Response from Paihia Beach Resort & Spa on 4 Dec 2023
Hello Marilynn, thank you for the kind review on our property. It is brilliant to hear that you made use of the kitchen facilities and enjoyed the view from your balcony.

10/10 Excellent

Nicky

Stayed 1 night in Nov 2023
Response from Paihia Beach Resort & Spa on 4 Dec 2023
Hello Nicky, thank you for reviewing your stay with us! Hope to see you again soon.

6/10 Okay

JOSE

Travelled with partner
Liked: Amenities, property conditions & facilities
Restaurant was closed
Stayed 2 nights in Oct 2023
Response from Paihia Beach Resort & Spa on 4 Dec 2023
Hello Jose, thank you for reviewing your stay with us. Many apologies for the restaurant being closed while you were with us. I can advise, the restaurant is now operating for dinner service. We hope to have you join us again in future.

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations and location were wonderful but only a few spaces for parking in the garage otherwise you have to look for street parking.
Stayed 3 nights in Oct 2023
Response from Paihia Beach Resort & Spa on 4 Dec 2023
Hello Lee, thank you for taking the time to leave us a review.

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in a beautiful location
Stayed 1 night in Sep 2023
Response from Paihia Beach Resort & Spa on 4 Dec 2023
Hello Alisha, thank you for the most kind review on your stay with us. Looking forward to seeing you again here in Paihia.

8/10 Good

Shalvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great Views and Facilities, Limited parking based on first come first serve basis
Stayed 2 nights in Sep 2023
Response from Paihia Beach Resort & Spa on 4 Dec 2023
Hello Shalvin, we appreciate you taking time out of your day to leave us a wonderful review. We looking forward to seeing you again.

8/10 Good

Jessica

Stayed 1 night in Sep 2023
Response from Paihia Beach Resort & Spa on 4 Dec 2023
Hello Jessica, thank you for the wonderful review. We hope to see you again soon.

6/10 Okay

JANET

Travelled with partner
Liked: Cleanliness
I thought the property entrance was very poor and the parking {only 3 cars] was not as safe as it should have been. The beds were good but the rest off the furniture was uncomfortable
Stayed 4 nights in Aug 2023
Response from Paihia Beach Resort & Spa on 4 Dec 2023
Hello Janet, thank you for taking the time to leave us a review of your feedback. My sincerest apologies that the property entrance was not to your liking. I have noted this down for review.

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a neat and relaxing establishment to be at. would go there any time again.
Stayed 1 night in Sep 2023
Response from Paihia Beach Resort & Spa on 4 Dec 2023
Hello Rodney - Thank you for your most kind review. We hope to see you again.

8/10 Good

arcus

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was amazing
Stayed 1 night in Aug 2023

10/10 Excellent

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome views, excellent staff who were polite and very professional. Really enjoyed the restaurant. Very welcoming and comfortable amenities.
Stayed 2 nights in Aug 2023

6/10 Okay

Avineet

Travelled with partner
No parking facility at the property, tight street parking spaces. I was told water was leaking from our bathroom into kitchen below- very unhygienic. There was water leaking from dishwasher (without using it). There was a lot of “may be” “could be” etc from staff, I had to pursue them for their plan and discount for inconvenience caused.
Stayed 2 nights in Aug 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, lovely resort to stay at, amazing view. Very clean and well presented.Great breakfast. Would highly recommend staying here
Stayed 2 nights in Aug 2023

8/10 Good

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Senta

Stayed 1 night in Jul 2023

10/10 Excellent

G Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
15 minute walk to the historic Waitangi treaty grounds. 7 minute walk to the pier and to the town area. Good on premise restaurant, The GlassHouse. Beautiful sunrise view from rooms.
Stayed 2 nights in Jul 2023

8/10 Good

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We managed to grab a 2 night special for $294.00 so felt the price was great. Liked the 4th floor room very big and fantastic balcony looking to the sea. Free wi fi lots of sky channels and the option to chromecast to the tv from your screening device. Staff friendly
Stayed 2 nights in Jun 2023

2/10 Terrible

ROSS

Stayed 2 nights in Jun 2023

2/10 Terrible

Andreas

Stayed 1 night in Feb 2023

10/10 Excellent

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience of the location, and proximity to restaurants and and entertainment. Great staff and view. Didn’t like the parking garage if you need to leave early in the morning the gate was locked and no attendant. Other than that it was perfect 👍
Stayed 2 nights in Feb 2023

10/10 Excellent

Cheyne, Kaikohe

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best accom in paihia we stay here on a regular bases working in the area etc. Beautiful swimming pool awesome place by the beach.

10/10 Excellent

Laura

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation and location

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view, relaxing stay.
very happy with this stay. parking was in the side street. View was great. staff helpful and friendly.
Stayed 2 nights in Nov 2022

10/10 Excellent

Pirihira Regina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional property Highly recommended
Stayed 1 night in Nov 2022

8/10 Good

nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location an easy walk to town Liked the spacious suite and nice balcony Enjoyed the hot tubs on the pool deck Food at restaurant very good

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool area. Easy to relax and unwind. Would definitely go back.
Stayed 2 nights in Oct 2022

8/10 Good

Nathan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Potential loss due to Architectural neglect.
The Photos and proclamation of a 5 star Resort gave reason for high expectations. Although years have seem to taken its toll, and this hotel is not in prime condition. Every spa along the pool side is non-functional/controls broken, tiles chipped, dirty. We didn't end up using them despite it being the primary reason for electing this hotel. The outside of the building needs a repaint, but the interior doesn't fair any better and numerous scratches marks, damage has shown years of neglect that have not been remedied. Many outdated nineties era fixtures are due for replacement (and not just for rusty/damage/appearance sake). Its a shame as this hotel has huge potential to be the best in Bay of Islands
Stayed 1 night in Oct 2022

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slice of Heaven
The suite was spacious and super clean. Beautiful terrace with views over the bay and the sound of the waves lapping on the beach opposite. Private yet light and spacious.
Stayed 3 nights in Oct 2022
Response from PBRS on 18 Oct 2022
Hello Matthew, Thank you for leaving us a review on your stay. We hope to see you again next time.

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning views, great room and great service ☺️
Stayed 5 nights in Sep 2022
Response from PBRS on 18 Oct 2022
Hello Janet, Thank you for leaving us a review on your stay. We hope to see you again next time!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, so close to the beach and friendly staff
Stayed 2 nights in Sep 2022
Response from PBRS on 18 Oct 2022
Hello John, Thank you for leaving us a review on your stay. We hope to see you again next time.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property overall was excellent! Just wish they had a Gym on the property BUT the hotel down the road did and it was only a 4 minute walk there!
Stayed 6 nights in Aug 2022
Response from PBRS on 18 Oct 2022
Hello Deborah, Thank you for leaving us a review on your stay. We hope to see you again next time!

10/10 Excellent

Donna

Stayed 1 night in Jul 2022
Response from PBRS on 9 Aug 2022
Hello Donna, Thank you for leaving us a review on your stay. We hope to see you again next time.

4/10 Poor

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Elements of the property of just rundown and shabby - wall dings and chips, dirty couch - it needs some work! The room itself was not cleaned well and front desk staff was unhelpful verging on rude. Disappointing stay and for a fairly high rate.
Stayed 1 night in Jul 2022
Response from PBRS on 9 Aug 2022
Hello Kimberly, Thank you for taking the time to leave us a review. We are always looking for ways to improve and we appreciate your feedback in helping us do so.

4/10 Poor

Josh

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Rooms and hotel very good. Spa and pool exceptional. The issue with this hotel is the staff need training in hospitality ie: being hospitable. In particular the restaurant staff. Both interactions with restaurant staff made us leave to go and have food off site. No hello, no smile. When we told the girl we are leaving after 5 minutes of no service she said thank you! No bookings available for Spa being told they are fully booked but it was actually closed. Asked the reception to call me back to order some drinks and book spa he didn’t. The staff here need basic hospitality training. There was a lack of urgency, poor communication and not enough staff working. I would have easily spent $600-$1000 if restaurant was staffed and hospitable. For me staff make or break a property. All that money spent on a great resort but staff major let down. Who ever the manager is they lack the skills to run a resort. For this reason I would not return.
Stayed 1 night in Jul 2022
Response from PBRS on 9 Aug 2022
Hello Josh, Thank you for providing us with your constructive feedback. We appreciate your time and are sorry we did not meet your expectations during your stay.