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"This hotel was okay just that no more no less. The scenery it is in does all the heavy lifting, absolutely stunning area right on the lake. The room we had was spacious and comfortable. It was clean. It was however dated. The carpet was looking tired. The door sliders stuck. The plumbing in the bathroom made strange noises whilst showering. The "

"Clean room and great amenities. Staff were helpful"

"Clean room, nice staff, breakfast can be improved since it felt a bit dry "

"Highly recommended "

"We had a fabulous stay. We loved our private onsen on the first floor, it was surrounded by rocks and very serene. The dinner and breakfast were also fabulous. We were a bit nervous with our 11 year old who can be a picky eater, but they provided a children’s menu for the main dinner, while allowing her to try a few things from the adult dinner. This was one of the highlights of our trip!"

"Awesome hotel! The whole hotel is so beautiful, and all of the staff was so friendly and helpful. We loved that there were restaurants and the onsen and spa on site so we were able to relax without even leaving the property if we wanted. Everything was clean and well maintained and all of the restaurants were delicious! I would definitely recommend staying here if you get the chance."

"Loved our stay here. Staff was thorough and friendly. The room was spacious and comfortable. First time sleeping on tatami mats! This was the most expensive hotel on our Japan trip as we were hoping to see Mt Fuji from our room. Unfortunately we didn’t, as it was cloudy. The French restaurant was expensive with very small portions, but flavorful dishes. The breakfast was simply amazing; we got to try Japanese traditional dishes. The free shuttle goes from Kawaguchiko Station to the hotel. "

"Nice hotel"

"Onsen on site and great buffet! The staff were very helpful and friendly. The hotel rooms were great and recommend if looking to stay in the area. There are not many food options close by but we stayed here after our day tour for Mt Fuji. Highly recommend."