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"I am contacting the hotel directly to submit for at the very least partial reimbursement of my stay. I was put in a room that was, by all accounts, decaying. There was so much torn wallpaper, rust and decaying metal around the air conditioning unit, mold and rotting wood in the bathroom, etc. I asked to move to a new room immediately, and was told they were fully committed but that they could move me the following day (day 2 of my 3-night stay). I was indeed moved, and the room was no better. The exact same in size, only the mold problem was more significant. If they cannot keep the rooms in manageable condition, they need to close for renovation. This was unacceptable. "

"A/C unit was not working properly. Technician had to be sent twice (suspecting they were not really sent the first time). Queen bed was a lot closer to a full."

"No breakfast"

"The property it self was clean , once I walked into Sheraton I thought everything was great the staff were telling us we get a $35 every night we stay we can use it at the bar , Starbucks , or there restaurant we’ll let me tell you they didn’t tell us Starbucks was in the hotel there communication wasn’t great maybe because they saw me and my boyfriend young not sure happens a lot to us , second night we get back to freshen up at our hotel and the tv was turning on and off I called guest services they quickly called Cesar for us let me tell you Cesar was Great he was so kind and kept saying sorry for the inconvenience he quickly moved us room mind you he was just the guy who service the tv and stuff we went down stair talked to some guy and I told him if he can do anything for that inconvenience we payed lots of money to stay at Sheraton top floor sky view floor 49 and he said no that the house keepers are in charge of the TV I thought that was ridiculous I wasn’t there to argue with him it was our first time in New York so I let him be , I loved New York but I would never stay at Sheraton again let me tell you it’s not Marriott experience ! "

"Here’s a more polished, balanced version of your review while keeping the key points clear: ⸻ Our stay at the Hard Rock Hotel NYC got off to a disappointing start. On arrival, we were told our room was ready, but that it would cost $200 to check in just 90 minutes early. The alternative was to leave our luggage with the bell desk and return later, which felt unreasonable given the room was already available. When we eventually checked in after going out for lunch, the room itself was modern and clean, though quite small for a “superior” category. It was adequate for our stay but not particularly impressive. Breakfast was another letdown — very overpriced for what was offered, with poor quality food and particularly bad coffee. The most concerning issue came just before checkout, when we noticed daily charges to international numbers on our bill. These calls had been made at times when we weren’t even in the hotel, all to the same number in Asia. We raised this with reception, and while the charges were eventually removed, there was no apology or meaningful explanation, which was disappointing. The location is excellent, but overall the experience was underwhelming. Unfortunately, I wouldn’t choose to stay here again."

"Good lication 2 minutes from Times Square and boardway "

"Food satisfactory, super crowded room very small"

"Everything was great "

"Room is was super up to date and nice. "