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"Excellent "

"My room toilet was broken. Hard to find good food. One coffee shop and line was 30 min wait on average just to order. I had asked for conditioner for my room numerous times and was told some would be brought to my room. Never got any. Stayed one night pre cruise. Would not recommend. "

"I was worried about the boat lines to Palomino Island during Easter Week/Spring Break. I shouldn't have, as they has boats every 30 minutes. Arrive by 11am to get a lounge chair on the island. Otherwise, lounge chairs free back up around 1:30pm or 2pm. Island was great. Hotel was at full capacity. Up top pools were packed, but the water park had space. Great place for families, as evidenced by how many there were. Lots of traveling up and down and up and down. I found the hotel restaurants outrageously expensive - even more than Hawaii. We never ate at the hotel. However, we walked 5 minutes outside the ferry launched and found 5 local restaurants that were more local, including one really local called El Ricar (I think). Definitely try to stay in the Marina area. Overall, there's lots to do and the hotel is huge. But you definitely pay, which adds up via taxes, resort fees and parking ($20US inc taxes). That said, there aren't too many resorts around, so would recommend, but know going in the place is on par with US / California type prices."

"The hote need update in the rooms. "

"Beautiful property with attentive staff. Easy and enjoyable for family travel."

"Everything was Great. Location, staff, resturant,pool,beach access,breakfest. "

"service was impeccable and the staff was very helpful in helping with rental and ubers to the airport. i’ll be back!"

"Great stay, nice location 6 min walk to beach, easy access to airport and old San Juan and El Yunque forest. Good breakfast, clean hotel and rooms. Free drinks each evening! "

"The rooms very clean and location is great . Breakfast better than the average "