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"Being a hotel manager. I tend to really look at hotels from a different view. I saw this property because it was inexpensive for my trip I as taking for a few days. As I arrived. The greeted me with open arms. It was nice. A welcome drink and wet towel. I didn’t have to wait long for our room or so I thought. I was checked into a room that was literally dirty. The housekeeper just started to clean the room. So I had to put my bags in the closet until she finished. A bad start because I wanted to shower after traveling all morning. I told the desk about the room but they told me this would be a better room compared to what they had an available which was a room with two beds. I decided to wait for the room with the king bed. Once I got into the room 30 minutes later. I noticed the room was out dated… I went to shower and the shower head was broken and had to use the wand to shower. Making it annoying to have to hold. I just stayed because I didn’t want to change rooms and I was tired! The customer service was good from most staff. Others were just okay… The food is mediocre at best.. the restaurants were okay. The amenities were okay too. Gym could’ve been better! Entertainment was decent. Not much else to do. Only drink, no TV areas besides the bar but that tv is small… no gift shop for snacks, drinks or anything… I’d suggest spending a few more dollars for something better!"

"The room wasn't properly cleaned, the food same every day, the bar doesn't have different types of drinks."

"Le site était bien"

"The Room Items( the Iron, Ironing Board Weren't in Good Working Condition. The TV. Didn't have. ESPN Available, and the Games that I was able to get. Was in the Spanish Language only. And after Paying for my Full All Inclusive package fir Myself and my Guest. I thought a Laundry service( for 10-12 items of Clothing would be a free Service!!! When I Checked Out, I was Charged $33 for 12 items !! Which wasn't Good."

"Poca variedad en los bufet, la comida en su mayoría insípida. Cucarachas en el baño, no volvería a este lugar."

"Exelente servicio al cliente, el personal en todas las areas extremadamente amable, comidas 10/10 higuiene en todas las areas, 💯x💯 recomendado."

"My stay at Iberostar Waves has been amazing! The schedule is action packed and the food is amazing. I also love their environmental initiatives, especially with their gardens, fruits, herbs,etc that are grown on site!"

"Some food not good handling "

"Staff needs better training and dealing with customer requests. They need to have a back up plan when their system is down. The food was great."