Sonesta Hotel in Mission Viejo from NZ$252

"The air conditioning did not work. No handles on the bathroom door or curtains making it difficult for my disabled grandmother to be in comfortable the room. I had to move rooms at midnight and there was no staff to help. Facility also has no wheelchairs. Hotel refused to take accountability and did not comp room or adjust price OR OFFER BONVOY POINTS, meal vouchers or anything."

"This hotel has really aged and needs a complete update. Granted we were only here to sleep but walls are thin, beds not super comfortable and shower head needed to be replaced as barely shooting out water. I stayed here years ago and it was very nice. Although 12 minutes to the Disney Resort Parks, I would stay at a better maintained property."

"Room was clean and welcoming!"

"Bed wasn’t very comfortable. But other than that, good location and it was clean."

"The cleanliness of the room was below expectations. There was a ball of human hair next to the bed. Electrical outlets in the room were not working. The beds were extremely uncomfortable and felt as though we were sleeping on springs. The staff checking in were rude and unhappy the first night, 2nd night the girl was really nice. The basketballs were in poor condition. I have stayed at this property in the past and have had better experiences, but unfortunately, this visit did not meet the same standards. I would not choose to stay here again. Also, the breakfast is not that great. "

"I would definitely stay here again. Staff and housekeepers were amazing and helpful."

"Loved it all"

"Clean Room. Quiet. Very Nice."

"Parking was a nightmare, and there was an almost 1/3-mile hike to the registration desk. "