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Reviews of Plum Carlton Serviced Apartments

3 out of 5
Plum Carlton Serviced Apartments
528 Swanston Street, Carlton, VIC

Reviews

7.4

Good

Rating 10 - Excellent. 136 out of 613 reviews" "
Rating 8 - Good. 261 out of 613 reviews" "
Rating 6 - Okay. 124 out of 613 reviews" "
Rating 4 - Poor. 54 out of 613 reviews" "
Rating 2 - Terrible. 38 out of 613 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Asha

Stayed 1 night in Feb 2024

8/10 Good

Léa

Liked: Staff & service
Staff is pretty nice and arranging
Stayed 6 nights in Mar 2024

8/10 Good

Julie

Stayed 2 nights in Feb 2024

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The place stunk. The hallways and my room all smelt terrible. Apart from a friendly girl at check in the whole experience was bad. Very noisy room. Do not disturb sign on my door but I was continually disturbed. Even after checking out at 10:00 I was called to ask why I was still in the room at 12:00. Staff need more training about Do not Disturb sign and the place needs a deep clean and to be repainted to hide some of the smell.
Stayed 1 night in Feb 2024

6/10 Okay

Jy

Disliked: Staff & service
Close to city, served its purpose for a night stay in city.
Stayed 1 night in Feb 2024

2/10 Terrible

nathan

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
No one there for check in room was dirty
Stayed 2 nights in Feb 2024

4/10 Poor

Alison

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They require a $300 deposit on your credit card to stay. This charge has not been canceled and now I have to chase it up with them to get it back. Very annoying! Room was noisy, tv had no free to air and Netflix was in Spanish.
Stayed 2 nights in Jan 2024

4/10 Poor

Hailey

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Location was great, however the room (superior apartment) was incredibly noisy, not just from street noise. The air conditioning unit was quite old and made a lot of noise, the room was far too hot without it on and it struggled to cool it. There was no sink in the kitchen and it was difficult to fill water bottles and the kettle in the bathroom. We would not stay again.
Stayed 3 nights in Jan 2024

6/10 Okay

Michal

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall dirtiness, not working tv and limited lighting.
Stayed 2 nights in Jan 2024

2/10 Terrible

Emily

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible stay. Reception not open during the day. after waiting almost an hour for them to return from lunch break, we got told we could leave our bags...but reception still not open for another 40mins. This was all around 1pm. This closure was not advertised and meant we missed a lot of our australian open tennis session. Then reception closes at 5pm so had to leave tennis early to return to get bags. None of this was communicated in advance, a terrible experience. No apology provided nor anything remotely akin to customer service. Room condition very poor with hair in shower drain. Would not return. Terrible experience.
Stayed 1 night in Jan 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Only issue being the tv didn't work and there was no remote for the tv.
Stayed 1 night in Dec 2023

2/10 Terrible

Paul

Stayed 1 night in Nov 2023

2/10 Terrible

Ryan

Stayed 1 night in Nov 2023

2/10 Terrible

Tobias

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We tried to stay here for a weekend in one of the serviced apartments, the room we booked "didn't exist anymore" and he room we ended up in was 1/4 of the size, was filthy and had tape holding the shower head together. Staff were not helpful at all, other reviews suggest this is a regular occurance. We left and stayed somewhere else at a huge expense just to get out. Avoid at all costs.
Stayed 4 nights in Mar 2023

6/10 Okay

Man Ying

Travelled with family
We arrived at 1am with no one at reception. Called and was told that my booking was not in the system and to find alternative stay for the night. Yes we were reimbursed for the expense but it was 1am and our first trip to Melbourne. Will be good idea to contact them to ensure your booking is in the system. The room would use a paint job, bed side lamps used UBS but they didn't provide adaptor so can't use. Go in without expectations and you won't be disappointed.
Stayed 3 nights in Feb 2023

6/10 Okay

Lori

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

2/10 Terrible

Barry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small. Parking wasn't free. Front desk had no idea what was happening. The cot had no mattress. The television had no aerial cable. Nice walk to the city where there's a lot of nicer hotels.

2/10 Terrible

Aaron

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Arrived 5 min before check in only to be told our booking had been cancelled. No email or phone call to inform us before hand. Basically told to ring who we booked with and get them to sort it out. On checking reviews seems to happen regularly. This property over books to make sure all rooms are filled and then on the day cancels bookings.

2/10 Terrible

Leonnie

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
They cancelled my accommodation without even 24 hours notice. They have avoided any responsibility of alternative accommodation or refunding my payment that I made 3 months prior to the date. I still do not have a refund and had to find and pay for my own alternative accommodation Absolutely Terrible
Stayed 1 night in Nov 2022

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, reasonably comfortale and clean, very friendly front-desk manager.
Stayed 4 nights in Nov 2022

6/10 Okay

Bernie

Travelled with partner
Disliked: Cleanliness
Booked parking but was told it wasn’t available when I got there, because another car had failed to leave so there were no spots! Dishes hadn’t been cleaned from previous booking, and rooms are small and stuffy with no air conditioning, just a big fan, which doesn’t really cool the place down. It’s virtually a step up from a backpackers! Pretty ordinary.

4/10 Poor

Naomi

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Plum was very clean and in a great location. However TV was tiny and didn't work (manager couldn't sort it x 2 - did offer to change my room but was unpacked by then); fridge worked intermittently and had to pull out from under the bench to get it started) and the bed was two singles linked together with a flimsy sheet over the top (didn't cushion the ridges at all).

8/10 Good

Catherine

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good room, comfortable bed, within easy access to dining options.
Stayed 2 nights in Oct 2022

8/10 Good

Xenia

Travelled with partner
Liked: Cleanliness
This property was fine for what we needed. It was completely affordable and well located. It was exactly what I expected for the price.
Stayed 3 nights in Sep 2022

4/10 Poor

Nicole

Disliked: Staff & service, property conditions & facilities
Our room looked nothing at all like the pictures advertised. I haven’t been out much Over the past few years but it’s amazing how little $115 a night will get you nowadays, the bed was uncomfortable, the view outside was of an ugly trashed courtyard and a filthy vacant lot. And they are still holding my bond money a week later!!!!
Stayed 1 night in May 2022

8/10 Good

Reece

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was good
Stayed 1 night in Mar 2022

6/10 Okay

Matthew

Disliked: Staff & service
Honestly, not the greatest place to stay but not the worst. It is a serviced apartment after all, but would only recommend if you were out all the time and only needed a place to sleep. Facilities inside room were sub-par, and definitely not what is actually advertised on the pictures (is anything these days really though?). Pretty low point is that the air-con is attached to the wall on the other side of the room, and would basically sweat all night as the air would not travel across the room. I’m only thankful that I was able to have a place to stay and sleep whilst I had to isolate away from my housemate (who caught COVID), but I probably would have had a much easier and restful time sleeping on the street.
Stayed 5 nights in Jan 2022

10/10 Excellent

Julia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rung them the day before to organise things and got great customer service which continued on check in. The room was a good size, with all I needed for the 1 night. Good price. I will happily stay there again next time.
Stayed 1 night in Jan 2022

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
It was close to everything and easy to navigate places from where we were.
Stayed 7 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Good location. Place was a bit dirty with one light not working. No parking available when I got to the property with no prior information given that parking needed to be pre-booked at it was limited.
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The corridors smelt of strong food smells and cigarettes
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Stayed 13 nights in Jul 2020
Response from Cheavin Houth on 3 Aug 2020
Hi there. Thank you for the overall positive feed back. We look forward to have you stay with us in the future.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Cigarette smell, noisy heater, poor room service,
Stayed 23 nights in Jun 2020
Response from Cheavin Houth on 21 Jul 2020
We appreciate your feedback and we do apologize for not noticing these issues sooner, had it been reported to us during your stay. If we do have the opportunity to have you stay with us again, please do report any utilities missing or not working efficiently as we do try and keep on top of these things as soon as we can. We will review the mentioned inconveniences and keep on top of them as best as we can. We look forward to have you stay with us again.

8/10 Good

Batchy, ACT

Liked: Cleanliness, amenities
On arrival the staff were very helpful. Unfortunately the 1brm apartment i was given lacked any visual appeal and had a strange aroma in it. After these initial impressions it was noticed the tv was prehistoric and did not even have a hdmi port ans was fes digital tv through a box. In addition the heater in the room also did not work. Thankfully there was another room available when the heater issue was raised with reception and I was abke to be moved. This room was much more moder and enjoyabke to be in.
Stayed 4 nights in Jul 2020
Response from Cheavin Houth on 17 Jul 2020
Hi Batchy Thank you for taking the time to let us know what you liked and disliked about our apartment at Plum Serviced Apartments. We appreciate all of our reviews especially the ones that can help us improve. We apologize if you experience was anything less than comfortable as this is not the hospitality service we strive for. We can ensure you we are working as hard as we can to improve the amenities that were mentioned.

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Close to downtown. Well stocked kitchen, including laundry detergent. Staff extremely friendly and helpful.
Stayed 5 nights in Mar 2020
Response from Chris on 9 Apr 2020
We are glad you enjoyed your stay!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Have Low Expectations
I checked into these apartments and checked out an hour later. The room i was given stank of damp and old food, there was a single air con in the lounge and it wasnt working properly. The rooms were old, looked dirty and unkept. This is more like backpackers accomodation that an apartment or hotel. Their only saving grace is the excellent staff. For the prices you pay to stay here you can stay in 4 star hotels which are hugely more comfortable.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Air con in first room very noisy. Changed room and dishwasher in that room not working
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Smoke was so bad so had to stay inside most of our stay.
Stayed 17 nights in Dec 2019

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Apartment.
Good apartment. Everything that we needed. Good location, good local facilities.
Stayed 3 nights in Jan 2020

6/10 Okay

P.S., Hobart, Tas

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Staff & service
Location and price are the highlights. Was a bit of a battle to get the 1-bedroom apartment we paid for. Initially were given an open-plan apartment. When we got the 1-bedroom the corridors had a tertible stench which lasted all week. We asked a receptionist about the gym/pool mentioned on the website. Were told we would have to ask someone on dayshift (it was 6.30pm) as she was only nightshift and didn't know anything. She didn't want to talk to us at all. On a positive note, it is a short walk to (1) Lygon St, (2) Victoria Markets, (3) free tram zone and (4) Uni of Melbourne & RMIT.
Stayed 8 nights in Dec 2019

4/10 Poor

sc, Syd

Travelled with family
Disliked: Cleanliness, staff & service, amenities
No cleaning over weekend Not clearly informed quest Cleaning not completed
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice and comfortable bed, but it was noisy at night
Stayed 5 nights in Dec 2019

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Cheavin Houth on 18 Dec 2019
Thank you for the overall positive feed back! We look forward to having you stay with us again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Not bad for price bit took a long time to get money back for deposit
Stayed 1 night in Nov 2019
Response from Cheavin Houth on 18 Dec 2019
Thank you for the overall positive feed back! We look forward to having you stay with us again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: value for money, laundry, room cleaning Dislike: low brightness in room, AC noisy
Stayed 4 nights in Dec 2019
Response from ron on 12 Dec 2019
Thank you for your feedback. I trust we will see you again sometime

6/10 Okay

Anthony

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
2 night business trip
The condition of the room wasnt up to standard
Stayed 2 nights in Dec 2019
Response from murdo on 6 Dec 2019
Hi Anthony, Thank you for bringing this to our attention. Can you tell me what the issue was.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Close to city centre - short walk to tram stop and food stores.
Stayed 3 nights in Nov 2019
Response from Chris on 3 Dec 2019
Thank you for the overall positive feed back! We look forward to having you stay with us again.