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Overview of Crowne Plaza Melbourne, an IHG Hotel

Photo gallery

Featured image
Outdoor pool, free pool cabanas, pool loungers
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Crowne Plaza Melbourne, an IHG Hotel

4.5 out of 5

4.2/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationMelbourne Convention and Exhibition Centre3 min walk
    Popular LocationCrown Casino and Entertainment Complex4 min walk
    Popular LocationDFO South Wharf11 min walk
    AirportMelbourne, VIC (MEL-Tullamarine)23 min drive

Choose dates to view prices

Suite, 1 King Bed, River View (King)

  • 51 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 Single Bed, River View

  • River view
  • Sleeps 4
  • 1 Single Bed

King Skyline Riverview Suite

  • 51 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Deluxe Room

  • 25 sq m
  • River view
  • Sleeps 2
  • 1 Single Bed

Standard Room, 1 King Bed, Accessible (Accessible)

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 Single Bed, River View (2 Bed Twin Skyline)

  • 25 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

Premium Room, 1 Single Bed, River View (Premium Twin)

  • 25 sq m
  • River view
  • Sleeps 3
  • 1 Single Bed

Standard Room, 1 King Bed (King)

4.7/5 guest room rating
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, Non Smoking

4.5/5 guest room rating
  • 25 sq m
  • Sleeps 3
  • 1 Single Bed

King, Premium Room, 1 King Bed, River View

5/5 guest room rating
  • 25 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

King, Room, 1 King Bed, River View

  • 25 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed, River View

  • River view
  • Sleeps 2
  • 1 King Bed

About this area

Melbourne

Located in Melbourne, Crowne Plaza Melbourne, an IHG Hotel is in the city centre and on a river. DFO South Wharf and Bourke Street Mall are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Royal Botanic Gardens. Looking to enjoy an event or a match? See what's going on at Marvel Stadium or Melbourne Cricket Ground.
Popular Location

What's nearby

  • Melbourne Convention and Exhibition Centre - 3 min walk
  • Crown Casino and Entertainment Complex - 4 min walk
  • DFO South Wharf - 11 min walk
  • Eureka Tower - 14 min walk
  • Marvel Stadium - 16 min walk

Getting around

  • Spencer Street Station - 8 min walk
  • Flagstaff Station - 18 min walk
  • Melbourne Airport (MEL) - 23 min drive

Restaurants

  • Yugo Restaurant — 1 min walk
  • Dive Bar — 1 min walk
  • Cafe Keyif - 3 min walk
  • Man Tong Kitchen - 4 min walk
  • Cherry & Twigs Cafe - 4 min walk

About this property

Crowne Plaza Melbourne, an IHG Hotel

Luxury Melbourne hotel in Melbourne Central Business District, walk to Melbourne Convention and Exhibition Centre
Along with a restaurant, this hotel has an outdoor pool and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café and a snack bar/deli are on-site. All 432 soundproofed rooms feature free WiFi and minibars. Conveniences include fridges and coffee makers, and guests will appreciate thoughtful touches such as espresso makers and bathrobes.
Crowne Plaza Melbourne, an IHG Hotel offers 432 forms of accommodation with minibars and espresso makers. Beds feature premium bedding. LCD televisions are featured in guestrooms. Fridges and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 17 per night; includes in/out privileges)
  • Valet parking on site (surcharge; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Off-site parking for AUD 17 per night; discounts available
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: AUD 38 for adults and AUD 24 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • Outdoor pool

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Outdoor pool
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • Hindi
  • Spanish
  • Thai

Business services

  • 10 meeting rooms
  • Coworking space
  • Conference centre

Outdoors

  • Free pool cabanas
  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas (fines apply)
  • Renovated entire property – December 2020

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: AUD 38 for adults and AUD 24 for children (approximately)
  • Self-parking fee: AUD 17 per night (in/out privileges)
  • Nearby parking fee: AUD 17 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Crowne Plaza Hotel Melbourne
Crowne Plaza Melbourne
Melbourne Crowne Plaza
Crowne Plaza Melbourne Hotel Melbourne
Crowne Plaza Melbourne Hotel
Crowne Plaza Melbourne
Crowne Plaza Melbourne, An Ihg
Crowne Plaza Melbourne an IHG Hotel
Crowne Plaza Melbourne, an IHG Hotel Hotel
Crowne Plaza Melbourne, an IHG Hotel Docklands
Crowne Plaza Melbourne, an IHG Hotel Hotel Docklands

Frequently asked questions

Can I cancel my reservation for free at Crowne Plaza Melbourne, an IHG Hotel and receive a full refund?
Yes, Crowne Plaza Melbourne, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza Melbourne, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Crowne Plaza Melbourne, an IHG Hotel?
As of 17 Apr 2021, prices found for a 1-night stay for 2 adults at Crowne Plaza Melbourne, an IHG Hotel on 2 May 2021 start from NZ$225, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Crowne Plaza Melbourne, an IHG Hotel have a pool?
Yes, this property has an outdoor pool.
Is Crowne Plaza Melbourne, an IHG Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Crowne Plaza Melbourne, an IHG Hotel?
Self-parking is available for AUD 17 per night. Valet parking is available for a fee.
What time is check-in at Crowne Plaza Melbourne, an IHG Hotel?
Check-in is from 3:00 PM - 6:00 AM. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at Crowne Plaza Melbourne, an IHG Hotel?
Checkout is at 11 AM. Late checkout is available for a fee (amount may vary).
Where is Crowne Plaza Melbourne, an IHG Hotel located?
Located in Melbourne Central Business District, this luxury hotel is within a 5-minute walk of Melbourne Convention and Exhibition Centre and Crown Casino and Entertainment Complex. DFO South Wharf and Eureka Tower are also within 15 minutes. Spencer Street Station is 8 minutes by foot and Flagstaff Station is 18 minutes.

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 548 out of 1144 reviews
5 - Excellent 48%
Rating 4 - Good. 414 out of 1144 reviews
4 - Good 36%
Rating 3 - Okay. 104 out of 1144 reviews
3 - Okay 9%
Rating 2 - Poor. 44 out of 1144 reviews
2 - Poor 4%
Rating 1 - Terrible. 34 out of 1144 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is superb with an amazing river view that will take your breath away, not to mention the quality of food is excellent and the breakfast is yummy everything about this hotel is excellent we were very happy with our weekend away
Stayed 2 nights in Apr 2021

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It was a good location, but the access to the waterfront wasn’t straight forward. The walk up and down the ramp and through other buildings was a bit cumbersome with young kids. It will definitely be something I remember next time I need to book in the city. Also the lady we checked in with didn’t realise there was road works on the road we needed to drive to, to access the car park and was unable to explain how to get around the road works...a bit annoying when I am not familiar with the city as well she didn’t know even though they were right out front.
Stayed 1 night in Apr 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff service was disappointing. Called room service to send someone with air freshner as there was some bad smell in the room. Was told someone will be there but no one came. Had to call multiple time to send someone to give us bottle opener but staff kept on insisting to check the room even after telling them we have done so. Parking was another headache.
Stayed 1 night in Apr 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We waited nearly a hour to check into our room as there wasnt enough staff in the lobby to get through the extended line of people. We ordered room service which we waited one hour for after calling twice to follow up. The food didn’t get delivered and we cancelled it as they have forgotten about it Very disappointing
Stayed 3 nights in Apr 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the Crowne is close to everything.
Stayed 3 nights in Mar 2021

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