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Novotel Melbourne on Collins

Hotel Class
4.5 out of 5

Information

Reviews

4.2 / 5Very Good
3,107 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Restaurant

Map

What's nearby

  • Popular Location
    Bourke Street Mall
    5 min walk
  • Popular Location
    Eureka Tower
    8 min walk
  • Restaurant
    Flinders Lane
    2 min walk
  • Airport
    Melbourne, VIC (MEL-Tullamarine)
    20 min drive

Choose dates to view prices

Book online or call:

+64 9913 4658
  • Standard Queen Room

    Room Amenities

    • Sleeps 2
    More details
  • Deluxe King Room

    Room Amenities

    • Sleeps 2
    More details
  • Deluxe Twin Room

    Room Amenities

    • Sleeps 4
    More details
  • Junior Suite

    Room Amenities

    • Sleeps 4
    More details

About this area

Melbourne

Located in Melbourne, Novotel Melbourne on Collins is in the city centre and connected to a shopping centre. Melbourne Arts Centre and Her Majesty's Theatre are cultural highlights, and some of the area's popular attractions include SEA LIFE Melbourne and Melbourne Zoo. Consider Flinders Lane for a night out, and don't miss Melbourne Star Observation Wheel if you're travelling with kids. Our guests appreciate the hotel's location for the sightseeing.

Visit our Melbourne travel guide

What's nearby

  • Popular Location
    Bourke Street Mall - 5 min walk
  • Popular Location
    Eureka Tower - 8 min walk
  • Popular Location
    Melbourne Central - 9 min walk
  • Popular Location
    National Gallery of Victoria - 12 min walk
  • Popular Location
    SEA LIFE Melbourne - 12 min walk

Getting around

  • Flinders Street Station - 6 min walk
  • Melbourne Central Station - 10 min walk
  • Melbourne, VIC (MEL-Tullamarine) - 20 min drive

Restaurants

  • Lane Restaurant — 1 min walk
  • Lane Cafe and Bar — 1 min walk
  • Flinders Lane — 2 min walk

About this property

Novotel Melbourne on Collins

Luxury hotel connected to a shopping centre in Melbourne Central Business District, walk to Bourke Street Mall
This smoke-free hotel features a restaurant, an indoor pool and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café and a 24-hour business centre are on-site. All 380 soundproofed rooms feature WiFi and 24-hour room service. For a bit of entertainment, LCD TVs come with cable channels, and guests can also appreciate conveniences like sitting areas and fridges.
Novotel Melbourne on Collins offers 380 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate sitting areas. A pillow menu is available. 32-inch LCD televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries and a hairdryer.
This Melbourne hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Policies

Check-in

Check-in between 2 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

Payment types at the property

Diners ClubJCB InternationalMastercardAmerican ExpressVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AUD 35 for adults and AUD 0 for children (approximately)
  • Fee for in-room wireless Internet: AUD 0 per stay (rates may vary)
  • Valet parking fee: AUD 49.00 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Pool access available from 6 AM to 10 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Free WiFi in public areas has a 5-device limit.

Property is also known as

  • Novotel Melbourne Collins Hotel
  • Novotel Collins Hotel
  • Novotel Melbourne Collins
  • Novotel Collins
  • Novotel Melbourne On Collins Hotel Melbourne
  • Melbourne Novotel
  • Accor Melbourne On Collins

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 0 per stay)
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 5-device limit

Parking and public transport

  • Valet parking: AUD 49.00 per night

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 6:30 AM–11:00 AM on weekends: AUD 35 for adults and AUD 0 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Indoor pool

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free cots/infant beds
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Japanese
  • Korean
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms
  • Conference centre (7016 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Climate control (heating)
  • Free cots/infant beds
  • Pillow menu

Bathroom

  • Free toiletries
  • Hairdryer

Entertainment

  • 32-inch LCD TV
  • TV channels
  • pay films
  • premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofing

Nearby activities

Activities

Where to eat

4.2

Very Good

5 - Excellent
1,358
4 - Good
1,276
3 - Okay
311
2 - Mediocre
110
1 - Poor
52
4.4
Cleanliness
4.4
Service and Staff
4.0
Amenities
4.1
Property condition

3/5

  • Liked: Cleanliness

Great location. Was never told all room service menu etc was on the TV and when I enquired about room service the staff member asked if my TV was working and said to look at that as if I should have alteady known. She reluctantly gave me a printed copy The first morning I was woken at 6am with music from the mall below I told another staff member about it and she was greatful for my feed back and said she would approach the mall management to advise them. The next 2 mornings there was no music however there was again at 6am the last morning of my stay

Stayed 3 nights in Dec. 2019

1/5

  • Disliked: Staff & service, amenities, property conditions & facilities

This is not up to the standards of the Novotel. The beds were so ridiculously uncomfortable with low quality sheets - we barely got any sleep. I called and asked if they had dental kits and was greeted by laughing down the phone before I asked what I needed, I then waited over 30 mins before calling again to be told by the same girl (Anastasia I think her name was) that she had forgotten. We were staying there on a work trip and meant to be staying 2 nights. We checked out after the first night and forfeited our money it is THAT BAD. The shower is really loud and so is the toilet when you flush it. You can hear people talking in the halls and for the $400 per night that we paid I would have expected at least a decent bed and a hotel that wasn’t dated and under construction. I would never stay here ever again. I’ve stayed in backpackers more comfortable than this “hotel”

Stayed 2 nights in Nov. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is very clean and spacious with very friendly staff. It has a nice style with a great location on the luxurious Collins street. The staff did their best to make our stay very well. The room-service could improve by replenishing room amenities more adequately such as the mini-bar and towels. Otherwise it was very nice and relaxing.

Stayed 3 nights in Nov. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

PERFECT LOCATION, STAFF FRIENDLY, ROOMS SPACIOUS AND NICE. WOULD STAY HERE AGAIN

Stayed 3 nights in Nov. 2019

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