All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel is clean and well maintained. Rooms are cleaned daily however replenishments of in room condiments were lacking.
Nicole
Stayed 5 nights in Apr 2024
Response from Novotel Melbourne South Wharf Team on 25 Apr 2024
Dear Nicole, We would like to thank you for this review about your recent experience in our hotel.We are delighted to know that the cleanliness and maintenance of our hotel met your expectations and contributed positively to your experience.However, we regret to hear that our service did not entirely meet your standards, particularly concerning the replenishment of in-room condiments. We always aim to deliver impeccable service, and your feedback is crucial in guiding our efforts to enhance our guest experience. Please rest assured that we are addressing this internally to ensure a more consistent service in the future.We are proud that our hotel's condition left a lasting positive impression, and we remain dedicated to maintaining this standard for all our guests. Thank you once again for highlighting the aspects of your stay that you enjoyed, and for bringing to our attention the areas where we can improve.We hope to welcome you back. Best wishes,Novotel Melbourne South Wharf Team
6/10 Okay
Munira
20 Apr 2024
Munira
Stayed 3 nights in Apr 2024
Response from Novotel Melbourne South Wharf Team on 21 Apr 2024
Dear Munira, We would like to thank you for this review about your recent experience in our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back. Best wishes,Novotel Melbourne South Wharf Team
We had a nice stay at the Novotel. Staff are super helpful and friendly.
Angie
Stayed 2 nights in Apr 2024
Response from Novotel Melbourne South Wharf Team on 20 Apr 2024
Dear Angie,Thank you for such a positive review.It's wonderful to hear that our team's friendliness stood out during your visit and that the cleanliness of our rooms met your expectations. We take great pride in our hotel's condition and are thrilled to see it reflected in your comments. Equally pleasing is your satisfaction with the amenities provided in your room.Our staff at Novotel Melbourne South Wharf strive to ensure every guest enjoys a comfortable and memorable stay, and your remarks serve as a reaffirmation of our commitment to excellence. Should your travels bring you back to Melbourne, we would be honored to welcome you again.It would be our pleasure to have you return on another occasion. Very best wishes,Novotel Melbourne South Wharf Team
Hi Sandeep,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf
It was close to DFO and the convention & exhibition centre
christine
Stayed 1 night in Apr 2024
Response from cs on 15 Apr 2024
Hi Christine,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf
Staff were perfect, room was fantastic. Great location, walk to the casino, DFO, convention centre.
Adrian
Stayed 1 night in Apr 2024
Response from Fern on 6 Apr 2024
Dear Adrian, Thank you for such a positive review of your stay. We are glad that your stay with us was a pleasant one and that you enjoyed our location. Thank you for also acknowledging our team's service; your kind comments encourage us to continue with our efforts to make every stay here a memorable one for our guests. We look forward to seeing you again. Best wishes, Novotel Melbourne South Wharf Team
Excellent service on F1 weekend. Very friendly staff.
Lachlan
Stayed 4 nights in Mar 2024
Response from Novotel Melbourne South Wharf Team on 25 Mar 2024
Dear Lachlan,Thank you for this great review.We're thrilled to hear that our staff made such a positive impact during the bustling F1 weekend and that the cleanliness of our hotel met your high standards. It's wonderful to know that you found the condition of our hotel to be excellent, reflecting our commitment to providing an exceptional stay.We all hope to welcome you back in the future.Best wishes,Novotel Melbourne South Wharf Team
Great ammenities, friendly staff, beautiful room and views, easily walkable to port Melbourne or the city.
Adam
Stayed 5 nights in Mar 2024
Response from Novotel Melbourne South Wharf Team on 25 Mar 2024
Dear Adam,Thank you for sharing this review of your time at our hotel.We're thrilled to hear that our staff made a positive impression and that the cleanliness of our rooms met your expectations. Our location's convenience for exploring Port Melbourne and the city center is something we're proud of, and we're delighted it enhanced your stay. The stunning views from our rooms are indeed a highlight, and we're glad you enjoyed them.We hope to welcome you back in the future.Best wishes,Novotel Melbourne South Wharf Team
Response from Novotel Melbourne South Wharf Team on 17 Mar 2024
Dear Matthew, Thank you very much for this kind review.We're delighted to hear that you found our rooms to be impeccably clean and our hotel's condition to meet your satisfaction. Our team prides itself on maintaining high standards of cleanliness and it's rewarding to know this was evident during your stay. Additionally, we're pleased that our service met your expectations, though we note there's room for improvement to reach the full 100%. Your comments on room amenities are much appreciated; we continually strive to provide comfortable and well-equipped accommodations, from our modern decoration to the convenience of our air conditioning with individual temperature control.We look forward to seeing you again.Kind regards,Novotel Melbourne South Wharf Team
Response from Novotel Melbourne South Wharf Team on 13 Mar 2024
Dear Adelaide,Thank you for this great feedback about your recent stay.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back. Best wishes,Novotel Melbourne South Wharf Team
Great location and easy access to the city. only downside is the access to the carpark. need direct access from and to the hotel itself.
Raul
Stayed 1 night in Mar 2024
Response from Novotel Melbourne South Wharf Team on 8 Mar 2024
Dear Raul,Thank you for taking the time to share your review.We're thrilled to hear you appreciated our prime location and convenient access to the city. Our team takes great pride in maintaining the high standards of cleanliness and service that you've highlighted. Regarding your feedback about the carpark access, we understand the importance of seamless connectivity and although we do not have a direct connection, our reception is happy to assist with validating parking tickets for the adjacent car park which offers undercover parking and a secure environment.It would be a pleasure to have you return on another occasion. All the best,Novotel Melbourne South Wharf Team
10/10 Excellent
Anthony
Travelled with partner
12 Feb 2024
Great place to stay
Anthony
Stayed 1 night in Feb 2024
Response from Novotel Melbourne South Wharf Team on 12 Feb 2024
Dear Anthony,It was a pleasure to receive this kind review of your time with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon. Best wishes,Novotel Melbourne South Wharf Team
Clean and nice room
Staff friendly
Good price for what you get!
Alysha
Stayed 1 night in Feb 2024
Response from Novotel Melbourne South Wharf Team on 11 Feb 2024
Dear Alysha,Thank you very much for this kind review of your stay.We're thrilled to hear that you found our rooms clean and appreciated the friendliness of our staff. It's always encouraging for our team to hear when their efforts to maintain our high standards of cleanliness and service are noticed and appreciated by our guests. Additionally, we're glad you found the pricing to be good value for what we offer, ensuring a comfortable and enjoyable stay is a priority for us.We look forward to welcoming you back on a future occasion. Best wishes,Novotel Melbourne South Wharf Team
Your staff was very helpful and always had a smile and hello. George stood out to us . Such a lovely man and a wealth of information. It was lovely talking with him. He is fantastic with others and is welcoming to all. He was our highlight ✨️. Maria and Daniela from Adelaide
Maria
Stayed 3 nights in Jan 2024
Response from Novotel Melbourne South Wharf Team on 29 Jan 2024
Dear Maria,Thank you for sharing your opinion of your stay with us.We are thrilled to hear that our staff, particularly George, made such a positive impact on your stay; his passion for hospitality and knowledge of the area truly embody our commitment to service. It's wonderful to know that the cleanliness of our rooms and hotel condition met your expectations. We also appreciate your kind words about the amenities provided in your room, ensuring a comfortable and pleasant stay is what we strive for.We look forward to welcoming you back on a future occasion.Best regards,Novotel Melbourne South Wharf Team
Response from Novotel Melbourne South Wharf Team on 29 Jan 2024
Dear Nicole,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you again soon.Best wishes,Novotel Melbourne South Wharf Team
Response from Novotel Melbourne South Wharf Team on 28 Jan 2024
Dear Robert,Thank you so much for your positive feedback following your stay.We are pleased that we were able to meet your expectations.We would be delighted to welcome you back on another occasion. All the best,Novotel Melbourne South Wharf Team
Response from Novotel Melbourne South Wharf Team on 26 Jan 2024
Dear Alex,Thank you for this positive review of your stay.We're thrilled to hear that our team's dedication to service made a positive impact on your stay and that the cleanliness of our hotel met your expectations. Our commitment to maintaining a spotless environment is something we take great pride in. It's also wonderful to know that you found our hotel's overall condition to be excellent, reflecting our efforts to provide a comfortable and welcoming atmosphere for all our guests.We would be delighted to welcome you back on another occasion. All the best,Novotel Melbourne South Wharf Team
10/10 Excellent
Saraju prasad Sharma
25 Jan 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Saraju prasad Sharma
Stayed 2 nights in Jan 2024
Response from Novotel Melbourne South Wharf on 27 Jan 2024
Dear Saraju ,It was a pleasure to receive this great review. We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards. It would be a pleasure to welcome you back. Best wishes,Novotel Melbourne South Wharf Team
6/10 Okay
Deborah
23 Jan 2024
Deborah
Stayed 1 night in Jan 2024
Response from Novotel Melbourne South Wharf Team on 31 Jan 2024
Dear Deborah,We would like to thank you for this review about your experience in our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to welcoming you back in the future.Best regards,Novotel Melbourne South Wharf Team
Response from Novotel Melbourne South Wharf Team on 23 Jan 2024
Dear Paula,It was a pleasure to receive this great review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be a pleasure to welcome you back. Best wishes,Novotel Melbourne South Wharf Team
Response from Novotel Melbourne South Wharf Team on 23 Jan 2024
Dear Anna,Thank you for taking the time to share your review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Novotel Melbourne South Wharf Team
10/10 Excellent
Jinder
20 Jan 2024
Jinder
Stayed 1 night in Jan 2024
Response from Novotel Melbourne South Wharf Team on 23 Jan 2024
Dear Inder,Thank you for this positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you for another pleasant stay. Best wishes,Novotel Melbourne South Wharf Team
Clean, fresh and comfortable. Good location if you want to be near the convention centre or crown. You can also walk across the bridge to catch the trams. Happy with the stay
Olivia
Stayed 2 nights in Jan 2024
Response from Novotel Melbourne South Wharf Team on 23 Jan 2024
Dear Olivia,Thank you for taking the time to review your stay.We're delighted to hear that you found our accommodations to be clean, fresh, and comfortable. It's wonderful to know that our location served your needs well, especially with our proximity to the convention centre and Crown, along with easy access to tram connections across the bridge. Our team takes great pride in maintaining a high standard of service and cleanliness, and it's rewarding to see that reflected in your stay.It would be a pleasure to welcome you back. Best wishes,Novotel Melbourne South Wharf Team
Response from Novotel Melbourne South Wharf Team on 23 Jan 2024
Dear Bill,Thank you for taking the time to share your review.We are very sorry you were not happy with your experience. We would love to know more about what we could do to improve it.We hope you will consider staying with us again in the future. Best regards,Novotel Melbourne South Wharf Team
Response from Novotel Melbourne South Wharf Team on 23 Jan 2024
Dear William,Our sincerest thanks for this positive review of your stay at our hotel.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to seeing you again on another occasion.Best wishes,Novotel Melbourne South Wharf Team
Response from Novotel Melbourne South Wharf Team on 23 Jan 2024
Dear Ellen,Thank you for taking the time to leave your review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on a future visit.Kind regards,Novotel Melbourne South Wharf Team
Response from Novotel Melbourne South Wharf Team on 23 Jan 2024
Dear Matt,Thank you for taking the time to share your feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back in the future.Kind regards,Novotel Melbourne South Wharf Team
Response from Novotel Melbourne South Wharf Team on 23 Jan 2024
Dear Tiberiu,Thank you for this positive review of your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again in the future.Best wishes,Novotel Melbourne South Wharf Team
6/10 Okay
Sal
17 Jan 2024
Sal
Stayed 1 night in Jan 2024
Response from Novotel Melbourne South Wharf Team on 7 Feb 2024
Dear Sal, Thanks for the time taken to share your opinion with us.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look to the pleasure of welcoming you back on a future occasion.Best regards,Novotel Melbourne South Wharf Team
Response from Novotel Melbourne South Wharf Team on 16 Jan 2024
Dear Gurpreet,Thank you for your kind review.We're thrilled to hear that the check-in and check-out process met your expectations and that the breathtaking views of the city enhanced your stay. Your compliments on our room cleanliness and the overall condition of our hotel are greatly appreciated; our team takes immense pride in maintaining a high standard of service and presentation. It's also wonderful to know that the room amenities provided a comfortable and convenient experience during your visit.We look forward to welcoming you back. Best regards,Novotel Melbourne South Wharf Team
It was in a good position, walking distance from everything we needed.
Troy
Stayed 1 night in Jan 2024
Response from Novotel Melbourne South Wharf Team on 15 Jan 2024
Dear Troy, Thank you for letting us know that you enjoyed your stay.We're delighted to hear that our prime location provided you with the convenience you needed during your stay. It's wonderful to know that the cleanliness of our rooms met your expectations, and that you found our team to be friendly and the services provided to be excellent. Our commitment to offering a comfortable environment with modern amenities, such as our 4K-UHD TV screens and high-speed complimentary WiFi, seems to have contributed positively to your stay.The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes,Novotel Melbourne South Wharf Team
10/10 Excellent
sandeep
13 Jan 2024
sandeep
Stayed 1 night in Jan 2024
Response from Novotel Melbourne South Wharf Team on 15 Jan 2024
Dear Sir, Thank you for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards,Novotel Melbourne South Wharf Team
Everythig about our stay from check-in to checkout was great.....highly recommend
Christopher
Stayed 1 night in Jan 2024
Response from C on 11 Jan 2024
Hi Christopher,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future. Warm regardsNovotel Melbourne South Wharf
Stayed here before, great location, staff are friendly and the hotel is clean.
Disappointing the cafe on level 5 is never open.
Scott
Stayed 3 nights in Jan 2024
Response from Novotel Team on 10 Jan 2024
Dear Guest, Thank you for letting us know that you enjoyed your stay.We are pleased that you enjoyed your stay and that our location was convenient for you.We look forward to welcoming you back on your next visit.Best wishes,Novotel Team
Very happy with our stay. No fuss check in and extremely courteous and helpful staff
Helmut
Stayed 1 night in Dec 2023
Response from Novotel Team on 10 Jan 2024
Dear Sir, Thank you for this kind review of your recent stay at our hotel.We're delighted to hear that you found our staff to be friendly and helpful. It's great to know that the cleanliness of our hotel met your expectations, as we take pride in maintaining high standards. The convenience of our location, directly across from the South Wharf DFO Shopping Centre and with direct access to the Melbourne Convention & Exhibition Centre, is something we're glad you enjoyed.We look forward to welcoming you back in the future.Kind regards,Novotel Team
Dear Kerry,Thank you for taking the time to share your review.We are delighted that you enjoyed your stay with us and we are glad that the high standards we set ourselves met your expectations.We hope to welcome you back. Best wishes,Novotel Team
8/10 Good
Karen
5 Jan 2024
Liked: Property conditions & facilities
Karen
Stayed 3 nights in Dec 2023
Response from C on 11 Jan 2024
Hi Karen,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again.Warm regardsNovotel Melbourne South Wharf
Hi Marianne,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf
Room was clean, tidy and quiet. Bed was very comfortable.
Justine
Stayed 1 night in Dec 2023
Response from C on 4 Jan 2024
Hi Justine,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf
Hi Angelique,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf
10/10 Excellent
Baby
22 Dec 2023
Baby
Stayed 1 night in Dec 2023
Response from C on 11 Jan 2024
Hi Baby,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf
The parking here is simply awful. Finding the place harder. The building looks like it was put together like Lego and adding the parking into the equation made the trip to my room like navigating a maze.
Trevor
Stayed 1 night in Dec 2023
Response from Fi on 23 Dec 2023
Dear Trevor,Thank you for your feedback about your experience at Novotel Melbourne South Wharf. We appreciate you taking the time to share your thoughts with us and we are sorry to hear that you found parking was difficult. We strive to provide an ideal hotel experience for all of our guests, and we understand that parking can be a challenging experience when travelling. Thank you again for your feedback, it is very valuable to us. Sincerely, Novotel Team
Great hotel, very comfortable and large rooms with friendly staff. Unfortunately there isn't much of a view from the rooms.
Elisabeth
Stayed 1 night in Dec 2023
Response from Novotel Melbourne South Wharf on 17 Dec 2023
Dear Elisabeth, Thank you for taking the time to share feedback about your recent stay at Novotel Melbourne South Wharf. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Warm regards, Novotel Melbourne South Wharf
8/10 Good
Annette
10 Dec 2023
Liked: Cleanliness, staff & service
Annette
Stayed 1 night in Dec 2023
Response from Novotel Melbourne South Wharf on 17 Dec 2023
Dear Annette, Thank you for taking the time to share feedback about your recent stay at Novotel Melbourne South Wharf. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Warm regards, Novotel Melbourne South Wharf
Response from Novotel Melbourne South Wharf on 17 Dec 2023
Dear Paul, Thank you for taking the time to share feedback about your recent stay at Novotel Melbourne South Wharf. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Warm regards, Novotel Melbourne South Wharf
Always a great place to stay when working at the MCEC. Very convenient and comfortable.
Davina
Response from C on 19 Feb 2024
Hi Davina,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf