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"The room was ok on arrival if you look past the stains on the carpet and hole in the hand towel. When I opened the hand towel a big clump of dark brown hair fell out of it. Made me feel sick. Staff were nice. Check in was horrendous with only one person on the desk so a massive queue had formed. They take £100 off your card “in case” you spend anything on your room during your stay. Parking is ridiculous at £18 a night and a tiny car park it’s difficult to find a spot. Preparations for a wedding stopped us using the overflow car park. Restaurant food was barely ok and very expensive. We were asked if we’d like water for the table then charged £4.50 for the pleasure. Saying that breakfast is wonderful with lots of choice. The spa treatments were fully booked all weekend due to the wedding but the pool etc was available. Don’t use the lockers. If you’re lucky enough to get into one you won’t be able to use it again to get your belongings back as the locks are dodgy. The reception staff have to come in and smash the door off to get you your things out. They advertise free WiFi but we could never log on. The TV doesn’t connect either so only the usual channels to watch. All in all with the tired rooms, poor parking and poor food the stay is overpriced and definitely not a luxury stay. I wouldn’t go back."

"All great apart from confusion about meal discount which was sorted via reception, for which thanks. Please ensure all restaurant and bar staff are aware of the Harrogate visitor card discount. All other staff apart from bar member who refused the discount (eve of 160526) were excellent. Food great. Room great. "

"All the staff were great really friendly and accommodating, rooms showing there age carpet wearing and bathroom small and tired"

"Lovely hotel, nice decor, beautiful local toiletries & amazing staff.loved my stay. "

"The Bar area is really nice with lovely ceiling and deco, bar staff were friendly. The breakfast was very basic, had to check the mugs and cups as some were not cleaned well."

"Nice hotel only issues I had was parking can be a nightmare and even though reserved parking is offered cones are moved and your space is lost. Shower water pressure is terrible and needs improving. "

"The staff were excellent especially the young man who checked us in, served dinner and served at the bar. I didn’t sleep much at all the first night because of the very hard mattress but after I asked if we could have an extra duvet on the bed then the second night I slept much better. Breakfast was plentiful but the service was very slow. We had dinner here both evenings and it was ok but again the service was very slow. We would stay here again."

"The breakfast menu was all fresh, I was particularly impressed with the freshly prepared fruit but it was all very good. My only suggestions would be to include a bar of soap in the bathroom and an alternative to black tea and coffee in the bedroom as I cannot drink either option. In fairness I had brought my own herbal tea bags as I know it can be a problem. "

"The only downside to my 2 night stay was the very noisy, creaky bedroom floor! "