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"Room was recently renovated . Bar was to busy at 5.0 must have been some sort of event . Breakfast was nice , I thought I had read it was table service but it was a buffet which was ok . No butter for the toast only a spread "

"Gorgeous room, shame the TV was a bit basic but everything generally very good"

"There is a bit of a hill to reach hotel when walking from train station or bridges to town center. Some of this incline can be shortened by walking along the road past Grand Hotel main entrance, marked by black metal gates/fencing. Check-in was quick & easy, hotel once inside is fine for anyone with mobility issues Breakfast was fresh, although if you aren't a fast eater it quickly cooled on the plate. A choice of egg would have been nice,my grand daughter wanted a dippy egg as she hates scrambled. Sausages & bacon were good. B/fast staff were lovely especially Victoria(?) with blonde ponytail. The whole area was present clean & tidy as was our family bedroom & bathroom. Bed & sofa bed were very comfortable with great pillows. We enjoyed our stay here and would stay again."

"Room very clean, very comfortable and spacious. Overwhelming “scent” ? Laundry product? "

"Hotel very quirky. I had a basement room which was very dark and a little noisy. Room was impeccable in terms of cleanliness and staff simply couldn't have been more helpful. Great proximity to sights and good value for money "

"Excellent Hotel Breakfast the best The staff are all wonderful. Parking is also great "

"No responses to messages prior to arrival to ensure we could get a wheelchair accessible room. On arrival, the only wheelchair access was up an incredibly steep slope to a door that will not remain open, making access very difficult. Check-in was cursory and we were only asked about parking so that they could charge us £12 per night to park up a hill away from the hotel, as the hotel's 4 blue badge spaces were always full. We were not asked about assistance in the event of an emergency, which is as a minimum standard best practice for wheelchair-using guests. The room was unbearably hot, and the windows in the bedroom and bathroom would not stay open unless wedged. The bathroom window mechanism in particular was broken and obviously had not been maintained. Same could be said for the rest of the tiny en-suite, which everything had been crammed into with no thought as to how one would use it. The soap dispenser was so high off the ground that even being 6 foot tall it was awkward to use. Add to this the smell of drains, and you can get the picture. To top it all off, the lift was broken on the last day of our 2 day stay and we were forced to use the staff elevator to get to and from our room. This hotel is living off the vapours of the memory of Agatha Christie, but it's rested on its laurels and is instead in dire need of renovation and improvements."

"Room was clean, we didn't use the bar or have food."

"Breakfast was, although would prefer to be served free tea & coffee, rather than having to queue at a machine forva very average drink. Room was comfortable & spacious, despite the decor being a little worn especially in the bathroom. Parking was good. All the staff we had contact were excellent, very friendly and helpful."