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"We really enjoyed our stay here. The staff were all excellent and it felt welcoming from the moment we walked in. The decor in the lobby area was lovely. We used the spa every day and it was very good. It was nice it was open late and very easy to access. We were short of towels in our room but this was sorted very quickly. The hotel is excellently located, just a short walk to the castle. The only real downside was not being able to leave our car in the hotel car park for just an extra 30 mins after checkout. This is despite the fact that there were not very many guests (so few that they took individual orders for breakfast instead of the usual buffet). I've never known a hotel not allow this. This was a minor issue and we would absolutely stay here again."

"Staff were lovely, breakfast and facilities were amazing. Great value for money!"

"Room was comfortable, spacious bushier room, clean and modern. Had everything you need. "

"Welcoming staff. Warm in the room and bathroom. A powerful modern shower. Nice toiletries. A hairdryer. Tea, coffee, hot chocolate, water. A comfortable bed with high quality bedlinen, soft towels. We did not have breakfast, but it is available for £10.Bala lake is not far, we had breakfast in The Loch cafe - recommend!"

"Yes the room was beautifully laid out clean with on suite Had two meals at the establishment and they were excellent value for money "

"very convenient and staff very helpfull"

"Friendly and helpful staff room clean and comfortable. We would book again."

"Great location , friendly staff and comfy rooms. Only begative was the cheese n biscuits was expensive for the 3 slivers of cheese you got. Not worthy of the price tag. "

"Faultless in every way. Manager and staff all super friendly. Great room in a lovely area. I’d give 6 stars if I could. Thank you very much for everything."