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"Staff was very sweet and gave us late check out. The room was older, leaky shower head, cracks in sink. Not a nice place to stay for more than passing through. "

"Lovely big room, comfortable bed, friendly welcoming staff! Only downside the room was overlooking the market square which made it noisy after pubs closed! Overall pleasant stopover! Will hopefully spend more time exploring Richmond next visit!"

"The room I was given was much older than it appeared in the photos. The carpet was not clean, and there was a strong unpleasant smell as soon as I entered the room. The bathtub glass in the bathroom was dirty, with mold covering the edges. The walls in the room were also in poor condition, with peeling paint and visible damage in several areas."

"Great value room, very spacious and quiet room"

"Room cleaned daily friendly staff. Didn't have breakfast but evening meal very nice. Car parking a bit expensive."

"The room was clean and comfortable. The staff were very friendly and helpful.Breakfast and evening meals were excellent. Parking was easy. We were able to walk into town along the canal which runs along the rear of the hotel in 5- 10 minutes. Very enjoyable stay."

"Large rooms, clean hotel, spa changing rooms need attention and around the pool is very slippy."

"room was not clean hairs in bath two large chips in bath bar man could not serve a large brandy and did not have brandy glass place could do with a shot"

"Very nice hotel, location was good and parking a bonus. Menu was good and food excellent. Staff always friendly and ready to chat and help. Would stay again"