Kijima Hotels, Iiyama

"The staff (owner?) was friendly and spoke to us in English. They had a place ready for our luggage before check in so we could go to the Snow Monkey Park first. We enjoyed our traditional stay. The hot spring is very hot! I only stayed in for two minutes."

"Staff was very accommodating and the food fresh!"

"The room was very clean and staff very nice. "

"Amazing location with great hospitality. One of the most unique experiences of my life. "

"Very good service … using Google translate to explain the details about the special Japanese meals prepared"

"Great spot to rest. Amazing hosts."

"Staff was very helpful and pleasant. Room was clean and comfy. Breakfast was very good and wide selection of food. I enjoyed staying there."

"The owner and staff were amazing and so friendly. We loved our stay !"

"The bed was very hard with only one pillow each the linen was very thin and hotel itself needs renovating if it wants to attract more international guests. The staff were freindly and helpful. The location was fine with parking provided. The breakfast was not the best with average facilites and options."

"We really enjoyed our stay, the onsen was amazing after skiing everyday. The rooms were so cozy with very comfortable beds. "

"The thoughtful staff, excellent kaiseiki dinner made our stay a fabulous one. The property is well kept & we experienced warm, Japanese hospitality - from lunch recommendations, snowball toys, to free flow drinks at the lobby and room. We loved Shibu Onsen town & Shibu hotel made it all the more special. The Onsen was great especially during winter. "

"Great staff"

"Very cosy Japanese accommodation. Lovely couple and very friendly. Definitely will recommend this place 👍👍"

"Great location right next to Nagano Station. Short walk to plenty of shops and dining. "