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"The ocean view was amazing, the staff very attentive and friendly and always ready to help"

"Hotel is very nice. Rooms are very tiny anf not properly cleaned there was a muffin under one of the tables. It was ok. "

"Nice location but bed sheets were dirty. Only one thin cover was given making the first night stay uncomfortable. "

"Beautiful hotel, convenient location and more importantly, the staff are all amazing! Had a wonderful stay! "

"Best location in San Juan. Updated rooms, great views, pools & beach. The Hilton Plaza across the street is included in resort fee and the combination of the two makes for an amazing stay. Historic Old San Juan is walkable. Highly recommend."

"Yes"

"Overall great stay. The room was very nice with an ocean view and comfortable bed. The pool area and beach access were convenient and quite nice. There were some issues that had me knock it down a star- our room’s mini fridge had food from the past guest still in it which grossed me out. The bathrooms near the pool outside were consistently dirty so much that I started going inside to the lobby bathroom instead. The worst part was that it was always hard to get good pool chairs. Most of the nice ones along the pool were reserved for paid rentals which mostly went unused all day. There are simply not enough regular use chairs and umbrellas for hotel guests them to be reserving a couple dozen chairs a shady spots for outsiders to come in and rent. They charge a hefty resort fee so chairs and umbrellas should be a given. I am pregnant and to not have a spot in the shade was a problem for me. The included breakfast was fine but it was the exact same every day, nothing mixed up at all, so it was really monotonous. That being said there’s not much in the area so it was convenient to have on site. The food at the beach bar restaurant was fine but incredibly overpriced — but you’re paying for the location! It was quiet and not crawling with spring breakers like the Condado are was, which was nice. You do have to uber pretty much everywhere from this hotel- which we didn’t mind because we wanted a quieter area! Easy airport access too."

"Our ocean view room was very nice - would have been 5 stars if the window were able to open even a little to allow the ocean air and sounds in. Overall, a very comfortable stay. "

"We booked an ocean view balcony premiere room but was placed in a garden view room because we arrived a day late due to flight delays/weather, then we had no hot water for showering until we were placed in the original room we booked a day later, they did give us credit for good and beverages and a night free but are still waiting for the refund…. The property is spectacular and staff polite. "