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Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive

5.0 star property
Adults-only beachfront hotel with outdoor pool

Photo gallery for Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive

Deluxe Room, 1 King Bed, Balcony, Oceanfront (Guest Room) | View from room
Property video
View from property
Outdoor pool, pool loungers
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • Room service
The current price is NZ$992
includes taxes & fees
28 July - 29 July

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View (Guest Room)

Deluxe Room, 2 Double Beds, Balcony, Ocean View (Guest Room)

Deluxe Room, 2 Double Beds, Balcony, Ocean View (Guest Room)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 70 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Oceanfront (Guest Room)

1 bedroom, free minibar, in-room safe, blackout curtains

Deluxe Room, 1 King Bed, Balcony, Oceanfront (Guest Room)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 46 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View (Guest Room)

Balcony view

Deluxe Room, 1 King Bed, Balcony, Ocean View (Guest Room)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 46 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Balcony

Standard Room, 2 Double Beds, Balcony

Standard Room, 2 Double Beds, Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 26 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Balcony (Guest Room)

Standard Room, 1 King Bed, Balcony (Guest Room)

Standard Room, 1 King Bed, Balcony (Guest Room)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Oceanfront

Junior Suite, 1 King Bed, Balcony, Oceanfront

Junior Suite, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Master Duplex, Plunge Pool)

Suite, 1 King Bed, Ocean View (Master Duplex, Plunge Pool)

Suite, 1 King Bed, Ocean View (Master Duplex, Plunge Pool)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Balcony, Oceanfront

Grand Suite, 1 King Bed, Balcony, Oceanfront

Grand Suite, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 94 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

1 bedroom, free minibar, in-room safe, blackout curtains

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Duplex, Plunge Pool)

Terrace/patio

Suite, 1 King Bed, Ocean View (Duplex, Plunge Pool)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
  • 96 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Balcony, Oceanfront

Presidential Suite, 1 King Bed, Balcony, Oceanfront

Presidential Suite, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 138 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony (Guest Room)

1 bedroom, free minibar, in-room safe, blackout curtains

Deluxe Room, 1 King Bed, Balcony (Guest Room)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Carretera Garrafon, Vista Alegre KM 4.5, Mza 63, L8, SM8, Isla Mujeres, QROO, 77400

What's nearby

  • Parque de los Suenos - 17 min walk - 1.5 km
  • Dolphin Discovery - 3 min drive - 2.5 km
  • Punta Sur - 4 min drive - 3.2 km
  • Isla Mujeres Ferry Terminal - 6 min drive - 5.3 km
  • North Beach - 7 min drive - 5.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 123 min drive

Restaurants

  • ‪Mar Bella - ‬6 min walk
  • ‪IceBar Mexico - ‬10 min walk
  • ‪Kin Há Isla Mujeres - ‬17 min walk
  • ‪The Joint - ‬3 min drive
  • ‪El Borracho Burro Cantina - ‬18 min walk

About this property

Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive

Luxury all-inclusive hotel renovated in 2024 and located near Punta Sur
Located close to Isla Mujeres Ferry Terminal, Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive provides a free breakfast buffet, 2 poolside bars and a rooftop terrace. This hotel is a great place to bask in the sun with a white sand beach, beachfront dining and sunloungers. Indulge in a body wrap, Ayurvedic treatments and a massage at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Enjoy the gym, as well as activities, such as beach volleyball, scuba diving and snorkelling. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with shopping on-site and a coffee shop/cafe.
Additional perks include:
  • An outdoor pool with sunloungers
  • Free valet parking
  • Luggage storage, a gift shop and beach umbrellas
  • Massage treatment rooms, ATM/banking services and a lift
Room features
All 109 rooms have comforts, such as 24-hour room service and pillow menus, in addition to perks, such as laptop-compatible safes and air conditioning.
More amenities include:
  • Bathrooms with deep-soaking baths and free toiletries
  • 47-inch Smart TVs with premium channels
  • Balconies, mini fridges and coffee/tea makers

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving excursions
Snorkelling
Snorkelling excursions

Land activities

Fitness facilities

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Spanish

Similar properties

On the beach, white sand, sun-loungers, beach umbrellas

Privilege Aluxes Isla Mujeres Adults Only

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
9.0 out of 10, Wonderful, 1,174 reviews
The price is NZ$449
includes taxes & fees
7 Aug - 8 Aug
Privilege Aluxes Isla Mujeres Adults Only

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 poolside bars
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • AlVento Beachclub
  • BOGA
  • Botanik
  • Seasalt
  • The Breeze

Things to do

  • Beach volleyball
  • Evening entertainment
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Scuba diving
  • Shopping
  • Snorkelling
  • TV in common areas
  • Water sports equipment

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 7 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 2007
  • Renovated entire property - August 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 47-inch smart TV with premium cable/satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transport to and from this property

Property is also known as

All Inclusive Isla Mujeres
Isla Mujeres All Inclusive
Isla Mujeres Palace Couples Only
Isla Mujeres Palace Couples Only All Inclusive Resort
Palace Couples Only All Inclusive Resort
Palace Resort Isla Mujeres
Isla Mujeres Palace Couples All Inclusive Resort
Isla Mujeres Palace Couples All Inclusive
Palace Couples All Inclusive
Isla Mujeres Palace Couples Only All Inclusive Resort

Frequently asked questions

Does Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive?

As of 12 Jul 2025, prices found for a 1-night stay for 2 adults at Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive on 28 Jul 2025 start from NZ$991.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive?

Valet parking is free at this property.

What time is check-in at Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.

Where is Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive located?

This Isla Mujeres hotel is on the beach, 1.7 mi (2.8 km) from Punta Sur, and within 6 mi (10 km) of Isla Mujeres Ferry Terminal and North Beach. Ultramar Ferry Puerto Juárez and Puerto Cancun Marina Town Center are also within 16 mi (25 km).

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Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 27 out of 38 reviews
Rating 8 - Good. 6 out of 38 reviews
Rating 6 - Okay. 4 out of 38 reviews
Rating 4 - Poor. 0 out of 38 reviews
Rating 2 - Terrible. 1 out of 38 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10

This was the best luxury, adults-only resort that I have been to in Mexico. The food was exquisite and did not taste like resort food. It was intimate and the staff was wonderful. If you can get their private boat from the Renaissance directly to the resort (and back), then stay here!
Stayed 4 nights in Jun 2025

10/10

Not much to do on the island
Stayed 4 nights in Jun 2025

10/10

Nice property!
Stayed 7 nights in Jan 2025

10/10

This is my first time writing a review but I felt the need to show what kind of impression this hotel had on me. I booked a weekend trip here for my wife's birthday and from the beginning the staff were extemely friendly and nice! They were very thoughtful with asking if there was a special occasion and I let them know it was for my wives birthday and they set up a cake in the room which surprised her and added a nice touch to the trip. The food was really good. Everything taste freshly made and came out quickly. This kind of food
Stayed 3 nights in Jun 2025

10/10

Staff was amazing, lovely grounds, good food.
Stayed 5 nights in Feb 2025

8/10

The service was excellent. Mostly the food was very good, but a little uneven. Had a wonderful massage at the spa.
Stayed 4 nights in Mar 2025

10/10

Awesome property!!
Stayed 6 nights in Jan 2025

10/10

Would absolutely stay here again!!!
Stayed 7 nights in Nov 2024

10/10

The staff and service are excellent. Can’t overstate how well we were treated by everyone during our stay.
Stayed 4 nights in Feb 2025

10/10

The staff were wonderful, Amaury was the Bartender he put on an amazing Mezcal tasting which was fun and informative. He made my birthday special with a lovely cocktail. The private transfer was well worth it, very quick and easy from the airport to the dock of the hotel. The food was the best I have had at any hotel in Mexico.
Stayed 5 nights in Mar 2025

10/10

Amazing food. Lovely people. Beautiful resort. We will be back!
Stayed 7 nights in Feb 2025

10/10

5 Stars – Unforgettable Stay at Almare Resort! We had an amazing time at Almare Resort! From the moment we arrived, the atmosphere was incredible—relaxing, vibrant, and full of good energy. The food and drinks were top-tier, but what truly set this trip apart was the staff. Everyone was so warm, welcoming, and always smiling, making us feel like we were right at home. The property itself is stunning—beautiful views, spotless grounds, and a peaceful vibe throughout. Special shoutout to Alan and a few others on the team who went above and beyond to make our stay memorable. Their hospitality truly made the difference. Without a doubt, I’ll be returning at least a few times a year. Highly recommend for anyone looking for a perfect getaway!
Stayed 4 nights in May 2025

10/10

Beautiful and elegant. The staff were amazing, food and beverages were a delight. The room was gorgeous, bed and linens so comfy. Quiet and relaxing. The spa was wonderful, massage was just perfect.
Stayed 4 nights in Feb 2025

10/10

Would go back again ! :-)
Stayed 2 nights in Dec 2024

6/10

Did not realize this hotel had just open last year. It is relatively new and there needs to be more perks.
Stayed 4 nights in Jan 2025

8/10

The property was beautiful. Service was slow at multiple restaurants and food sometimes didn’t come at all. Staff complained that the resort was understaffed which would likely account for the lack of service.
Stayed 5 nights in Feb 2025

10/10

staff was extremely friendly, only complaint is for when you book through expedia the property can not contact you about travel details make sure you reach out separately other wise you’ll be out of the loop on some things.
Stayed 5 nights in Nov 2024

10/10

The resort had a good layout and the space felt open and was really well designed compared to other resorts. The staff were incredibly kind and helpful. The vibe is really chill. Not a party resort vibe. The food was fantastic. Almost upscale dining level. Even the service was great. Personally I didn’t mind only having 1 or 2 restaurant options for each meal but I can see how that could be a bummer for some. Drinks were great although inconsistent in quality depending which bar you order from. Activities were cool and felt creative. Did a sunrise walking tour of the island where we walked a portion of the island coast and saw a bunch of sea turtles. There was a cool cooking class. And dancing which we missed. There were many guests when we were there which was nice but it would be nice if it felt a small bit busier and a bit livelier. Unfortunately we noticed someone went through our things in our room on the second day and had stolen a small amount of cash, about 600 pesos and 30 Canadian Dollars (not enough to be worth getting upset about and ruining the trip so we just let it go). We think it was likely housekeeping, but I guess impossible to know for sure. In hind sight we should have put it in the safe. Lastly it’s a great little boutique resort to relax for a few days. The food is much better than your average resort but less options. You may be repeating dishes if you are there for more than 5 days.
Stayed 4 nights in Jun 2025

8/10

I loved this location and will come back in the future. The staff went above and beyond even cooking the fish we caught daily. I only have a couple of recommendations and they are the following. 1. The beach bar closes at 5 which is way too early. All the fruity blender drinks are no longer served once it's closed and that was disheartening. 2. The lobby bar closes at 10:00, and you are left with no other options for night caps.
Stayed 3 nights in Feb 2025

8/10

We just returned from Almare. We chose the property because we were looking for a small resort feel rather than a large hotel feel. The resort is small, which hit the mark. The beach is small, but you can walk out into the water and see to the bottom. There are limited food choices. Alcohol choices are the best we have encountered for an all-inclusive. They have top shelf liquor to choose from. The service is impeccable! The resort is still being put together and polished. It will be an excellent resort when everything is truly ready.
Stayed 5 nights in Dec 2024

10/10

I’ve stayed at multiple properties on Isla Mujeres and this one is by far the best. The entire property is very well maintained and the staff were so anttentive and friendly. I really liked that this was truly an all inclusive and there were no up charges aside from spa services. There were plenty of waiters, bartenders, and loungers by the pool and on the beach. It was also nice that all of the restaurants had menus and the options were based on local ingredients. I’m a picky eater and I don’t think there was a single thing I tired I didn’t like. The breakfast at Boga… chefs kiss. Special shout out to Reyes, the activities coordinator who kept up entertained throughout our stay. I will definitely be back and I have already recommended this property to multiple friends and family.
Stayed 6 nights in Jan 2025

6/10

Excellent service, very clean & well decorated hotel & rooms. We booked a junior suite ocean view, our room overlooked a water park & a party boats pier, load music all day. Limited menu & restaurant choice. Food quality below average however excellent bar & drinks collection. There isn't In-room liquor dispensers as described on Expedia. Very limited Onsite entertainment. Over priced in comparison to other luxury properties in the Caribbean Islands. Scuba diving, snorkeling excursion not included. Transfer from the airport of Cancun, round trip for 2 persons, will cost you $ 280.
Stayed 4 nights in Jan 2025

10/10

This was my first time at an all-inclusive resort. I want to thank the staff for an exceptional stay at Almare. Jose and Jorge provided a fun boat ride to Isla Mujeres. Edgar checked us in and showed us around and offered a welcome drink. Bryan and Julian at the front desk were always friendly and helpful. Being on the beach was of primary interest and I want to especially recognize Karen for her friendliness and taking the time to speak Spanish with me. She made great food and drink recommendations. She and Alejandro made us both feel so cared for. Reyes provided so many memorable activities. He added a kayak trip that was a highlight for my daughter and me. Seeing a sea turtle was special. Istak took us on a sunrise walk that I loved. The mescal, salsa and chocolate experiences were amazing. The chef, Carlos Vega deserves high praise. All the food was beautiful and delicious. Every waiter made us feel welcome and served use well; Renaldo, Barulio and Hector. The drinks were delightful. The tasteful decor and tranquility of Almare I valued. Not a single person was anything but kind and welcoming. Almare Resort staff and leadership should be commended. Every aspect was five star. I recommend this resort for anyone wishing a tranquil beach get away with terrific food.
Stayed 4 nights in Mar 2025

10/10

Pro’s: Shoutout to David and Captain eddy and the whole staff for making my stay the best. The staff accommodated my wife’s Birthday with an in-room balloon greeting, a private sectioned off dinner on the room and ofcourse David my favorite bartender with the best drink mixes. I loved the tequila tasting night and doing activities with experience coordinators. Cons: 1) food: the food with midtier. I loved the rooftop food the best due to it’s comfort food menu. I advise increase the shrimp options on menu, 2) jacquee should definitely be advertised as part of the spa and something you would have to pay for. I think all hotels need an indoor option for rainy days 3) online the rooms all look the same with different views. When in reality the smaller rooms has jacquees while my bigger room had a smaller tub. It would be great if you can update the room pictures to accurately reflect. Overall 9.5/10. Will come back soon
Stayed 4 nights in Dec 2024

2/10

I have made several complaints regarding my stay and nobody has taken me serious. Upon arrival I asked for a refund ao that we could move our reservation down the street and the “manager” Would not honor that. I think that is wrong. Not only that, they took my bags to another room. That was not good. Then on top of that the facility is only functioning at 40 percent. They don’t have enough workers at each station which then makes be resort close down many places. Only giving 2 options to eat and rbe wait time is wayyyyy too long. Only 20-26 people at resort as same time as us so there should have been no excuses. I have video, pictures and everything. Nobody from Expedia has offered to partial reimburse me or anything. I get hung up on every time. I will be making the decision if I want to book with you all anymore bc I don’t feel you have the customers best interest but you do have the consumers. Very very disappointed and aggrevated.
Stayed 4 nights in Dec 2024