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"We stayed in one of the feature rooms, the carpet was in areas threadbare, which I have never had in a nice hotel before) and behind the sofa the was dirt which had collected there for quite a while and that was threadbare as well, the room could do with a bit of a makeover and freshener up in the bathroom as there was black mold on shower door and tiles. Otherwise a lovely stay."

"Location is excellent. Staff all very friendly and professional. Rooms tired, dated and not the cleanest. Breakfast excellent"

"Very enjoyable stay. Great room. Sadly did have have time for the spa; just had a view if it from my room."

"Very easy access and a clean quiet room. Very good breakfast choices hot and cold."

"Expedia listing did not say the room I booked was basically a basement prison cell without the benefit of a window. Horrible. No one answers the phone at this property. When you call the number on Google you get charged, even if you hang up the moment you hear the voice saying you’ll be charged. Car Park blocked by bad parker , despite telling the front desk, car did not move so I had to park off site. Never stay at any hotel managed by this chain for the sketchy phone system alone. I have >£2 of charges which isn’t a lot of money in the big picture, but not something hotel guests should ever have to pay, especially when I hung up right away It was the local number I found that no one ever picked up. Bad."

"Unfortunately, there was a student prom on that evening, so the noise was too much till late."

"Rooms are out dated and not clean "

"Lovely staff. Clean spacious room. Good gym. "

"The overall stay was excellent value, I was well looked after. The room was spotless, clean and comfortable. The evening meal was the highlight, spot on and super tasty. One of the best stays I have ever had in the UK other than those over £300 per night (not often) and this was a third of that price. "