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Guest reviews

4.9 out of 5 Exceptional
51 reviews
Guests rated this property 4.9/5 for cleanliness.

Popular amenities

Free WiFi
Parking included
Air conditioning
Hot tub

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays


Explore the area

Popular LocationHappo Information Center2 min walk
Popular LocationHappo-one Adam Gondola9 min walk
Popular LocationHakuba Mini Train Park12 min walk

Choose dates to view prices

  • Traditional Family Room, Shared Bath

    Room amenities

    • Mountain view
    • Sleeps 4
    • 4 Single Futons
    More detailsTraditional Family Room, Shared Bath
  • Traditional Room, Shared Bathroom, Mountain View / Futons will be provided based on No.of persons

    Room amenities

    • 167 sq m
    • Mountain view
    • Sleeps 3
    • 3 Single Futons OR 2 Single Futons
    More detailsTraditional Room, Shared Bathroom, Mountain View / Futons will be provided based on No.of persons

About this area


Located in Hakuba, Hakuba Onsen Ryokan Shirouma-so is connected to the convention centre. Hakuba Valley Ski Area and Happo-one Adam Gondola are worth checking out if an activity is on the agenda. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as snowshoeing and snowmobiling.
Visit our Hakuba travel guide
View map
Popular Location

What's nearby

  • Happo Information Center - 2 min walk
  • Happo-one Adam Gondola - 9 min walk
  • Hakuba Ski Jumping Stadium - 11 min walk
  • Hakuba Mini Train Park - 12 min walk
  • Hakuba Olympic Museum - 13 min walk

Getting around

  • Hakuba Station - 5 min drive


  • Unjaune - 9 min walk
  • Hummingbird - 10 min walk
  • Hindi Momo - 12 min walk
  • Nonjae - 14 min walk
  • Roots Cafe - 16 min walk

About this property

Hakuba Onsen Ryokan Shirouma-so

Hot springs ryokan connected to the convention centre in Hakuba with free parking
This ryokan features a bar/lounge, a spa tub and laundry facilities. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Additionally, tour/ticket assistance, multilingual staff and a TV in a common area are on-site. All rooms are individually decorated and offer free WiFi and ceiling fans. For entertainment, plasma TVs come with digital channels, and guests can also appreciate comforts such as premium bedding and down comforters.
Hakuba Onsen Ryokan Shirouma-so offers 17 forms of air-conditioned accommodation with laptop-compatible safes and a ceiling fan. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. Plasma televisions come with digital channels. This Hakuba ryokan provides complimentary wireless Internet access.
Recreational amenities at the ryokan include a spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Limited parking spaces
  • Free return train station shuttle
  • Ski shuttle

Food and drink

  • 1 bar

Things to do

  • Hot springs
  • Hot tub

Family friendly

  • Laundry facilities


  • Front-desk safe
  • No lifts

Guest services

  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Japanese


  • Indoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)


  • Designated smoking areas
  • TV in lobby

Room amenities


  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Premium bedding


  • Electronic bidet


  • Digital channels
  • Plasma TV


  • Individually decorated
  • Individually furnished
  • Laptop-compatible safe
  • Phone



Check-in time starts at 3 PM


Check-out before 10 AM


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hakuba Onsen Ryokan
Hakuba Onsen Ryokan Shirouma-so
Hakuba Onsen Shirouma-so
Hakuba Shirouma-so
Onsen Ryokan Shirouma-so
Onsen Shirouma-so
Shirouma-so Hakuba
Hakuba Onsen Ryokan Shirouma so
Hakuba Onsen Shirouma So
Hakuba Onsen Ryokan Shirouma-so Ryokan
Hakuba Onsen Ryokan Shirouma-so Hakuba
Hakuba Onsen Ryokan Shirouma-so Ryokan Hakuba

Frequently asked questions

Can I cancel my reservation for free at Hakuba Onsen Ryokan Shirouma-so and receive a full refund?
Yes, Hakuba Onsen Ryokan Shirouma-so offers free cancellation on select room rates, because flexibility matters! Please refer to Hakuba Onsen Ryokan Shirouma-so cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hakuba Onsen Ryokan Shirouma-so?
As of 20 Oct 2020, prices found for a 1-night stay for 2 adults at Hakuba Onsen Ryokan Shirouma-so on 21 Oct 2020 start from NZ$323, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Hakuba Onsen Ryokan Shirouma-so pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hakuba Onsen Ryokan Shirouma-so?
Self-parking is free at this property.
What time is check-in at Hakuba Onsen Ryokan Shirouma-so?
Check-in begins at 3 PM.
What time is check-out at Hakuba Onsen Ryokan Shirouma-so?
Checkout is at 10 AM.
Where is Hakuba Onsen Ryokan Shirouma-so located?
Located in the heart of Hakuba, this ryokan is within a 10-minute walk of Hakuba Valley Ski Area and Happo-one Adam Gondola. Happo Information Center and Hakuba Ski Jumping Stadium are also within 15 minutes. Hakuba Station is 27 minutes by foot.
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I can not more highly recommend Shirouma So! The staff were very accommodating and friendly. The hotel was very comfortable and perfectly situated near the bus terminal, Happo One, and restaurants. The onsen was the perfect way to finish a day on the slopes. The food was excellent and there was plenty of variety - while breakfast is set, it is different every day. I would definitely stay here again!
Stayed 6 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience with amazing staffs
Stayed 3 nights in Dec 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Restaurants close by. Friendly staff. Pity no individual shower facilities inside room
Stayed 1 night in Dec 2018

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, top service, staff very helpful!
Stayed 1 night in Jan 2018

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional Ryokan - family owned
This was our first trip to Japan and our first time staying in a traditional Japanese Ryokan. We will be back. Loved it. It's family-owned - Toshi and his family were very welcoming, spoke good English, had loads of local knowledge to help us out and had traditional breakfasts and dinners on offer (cooked by Toshi's mother, who comes out and greets everyone at meal time - FYI: you need to book the day before for dinners). We were warm, comfortable (futons were fairly firm but we slept pretty well!), and well looked after. Location is great. Can't wait to come back and stay for longer.

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