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This place is a 5/5 if you have a car you have to pay for valet parking, it’s 24hr valet parking. The entire staff was courteous the whole stay here. This will be one of my goto hotels while I’m here. Definitely on top of my list of affordable hotels that are super clean and professional.
Response from Jeff - General Manager on 22 May 2024
Aloha Holly!I'm sorry to learn of your disappointment during your 1 night stay with us. Our goal is to make every stay an enjoyable one, but we seemed to have missed the mark with you and would appreciate any additional feedback you can share. Our apologies for not exceeding your expectations.
Response from Jeff - General Manager on 22 May 2024
Aloha Janice!Mahalo for staying with us and sharing your kind words about the staff and our heart of Waikiki location. I hope you had a memorable time on Oahu and look forward to welcoming you back!
Response from Jeff - General Manager on 17 May 2024
Aloha Jerica!Mahalo for staying with us and sharing your outstanding rating! We appreciate you allowing us to be part of your vacation journey. Please come visit us and our island again soon!
6/10 Okay
Vicki
Travelled with family
15 May 2024
It was the crew Quarters for United for years and my wifes route from Chicago to Honolulu for 7 years.
Vicki
Stayed 5 nights in Apr 2024
Response from Jeff - General Manager on 17 May 2024
Aloha Vicki!Mahalo for staying with us and sharing your review. I'm glad you were able to return to the hotel you called home as a United Airlines crew member. We appreciate you patronage and hope you will come visit us again in the future!
Staffs are friendly, location is great. Lot of things are within walkable distance.
Over-night parking (24 hours) : $30 to $50 in the area.
Hotel charge $45 for Valet parking (a night)
Parking lot next to the hotel : $27 (24 hours)
**Parking is NOT provided**
Chi Hong
Stayed 8 nights in May 2024
Response from Jeff - General Manager on 17 May 2024
Aloha Chi Hong!Mahalo for staying with us and sharing your experience. Our central Waikiki location is the perfect place to start and end your day's adventure. We hope we have the opportunity to welcome you back to paradise soon!
6/10 Okay
Ayana
9 May 2024
Liked: Staff & service
Disliked: Cleanliness
Ayana
Stayed 4 nights in Mar 2024
Response from Jeff - General Manager on 10 May 2024
Aloha Ayana!Mahalo for being our guest and sharing your rating. If time permits, I would appreciate learning more about your time with us so we can continue to improve our guest experience. I hope you had a wonderful time in paradise and would love to welcome you back again!
8/10 Good
Martin
Travelled with partner
7 May 2024
Liked: Cleanliness, staff & service, amenities
Location was great, room was small, only one elevator was working, didn't like the pool location on the top floor with a flimsy looking fence looking down 14 floors.
Martin
Stayed 3 nights in Apr 2024
Response from Jeff - General Manager on 7 May 2024
Aloha Martin!Mahalo for staying with us and sharing your experience. Our location, in the heart of Waikiki, is perfect for exploring the destination. As a boutique hotel, our rooms are boutique in size, cozy and comfy. I apologize for the elevator being down and we hope to have it up and running shortly. I trust you found many great adventures and we appreciate you visiting the island!
It was a nice trip and stay at shoreline. My husband and I would love to come back and stay at shoreline soon❤️
Noribel
Stayed 7 nights in Apr 2024
Response from Jeff - General Manager on 8 May 2024
Aloha Noribel!Mahalo for being our guest and sharing your wonderful review. I am thrilled to hear that you had a great time in Hawaii and we could be part of the amazing journey. we would love to welcome you back in the future to create more amazing memories in paradise!
10/10 Excellent
Sun
3 May 2024
Liked: Cleanliness, staff & service
Sun
Stayed 1 night in Apr 2024
Response from Jeff - General Manager on 7 May 2024
Aloha Sun!Mahalo for staying with us and the amazing 5 out of 5! I trust you had an fantastic Hawaii adventure and we hope to welcome you back on your next one!
10/10 Excellent
Frema
1 May 2024
Frema
Stayed 2 nights in Apr 2024
Response from Jeff - General Manager on 22 May 2024
Aloha Frema!Mahalo for being our guest and sharing your wonderful rating! I trust you made many incredible memories. We would love to be the ones to welcome you back to Hawaii in the future!
Response from Jeff - General Manager on 30 Apr 2024
Aloha Dejeane!Mahalo for staying with us and sharing such a wonderful rating! I trust you had an amazing adventure in paradise and we hope we can welcome you back in the future!
6/10 Okay
Kari
Travelled with group
27 Apr 2024
Liked: Cleanliness, staff & service, amenities
Was unique
Kari
Stayed 7 nights in Apr 2024
Response from Jeff - General Manager on 30 Apr 2024
Aloha Kari!Mahalo for being our guest and sharing your rating. I hope your time in Hawaii was filled with wonderful memories and unique adventures. Please come visit our island home again soon!
6/10 Okay
Pye Phyo
26 Apr 2024
Pye Phyo
Stayed 6 nights in Apr 2024
Response from Jeff - General Manager on 17 May 2024
Aloha Pye!Mahalo for being our guest and sharing your rating. I'm sorry that your time with us wasn't exceptional and would love to learn more about how we could have made your stay better. I hope you had an amazing time on our island!
8/10 Good
Donald
22 Apr 2024
Donald
Stayed 1 night in Apr 2024
Response from Jeff - General Manager on 13 May 2024
Aloha Donald!Mahalo for being our guest and sharing your kind rating. I hope you had a wonderful time in Hawaii and come visit our island again soon!
8/10 Good
Dominique
Travelled with partner
22 Apr 2024
Liked: Cleanliness, staff & service, amenities
The property itself seems a little older and needs some updating however the staff were fantastic and super helpful and friendly
Dominique
Stayed 2 nights in Apr 2024
Response from Jeff - General Manager on 26 Apr 2024
Aloha Dominique!Mahalo for being our guest and sharing your experience. I appreciate your feedback regarding updates to the hotel as we are continuously making improvements. Thank you for taking time to recognize the staff too! I trust you had a wonderful time in Hawaii and we hope to welcome you back soon!
6/10 Okay
Lindsey
Travelled with group
22 Apr 2024
Liked: Cleanliness, amenities
Negatives: Mattress was extremely uncomfortable with a large dip in the center. Only one elevator was working for 14 floors.
On the plus side they promptly recovered an item we left behind on accident.
Lindsey
Stayed 1 night in Apr 2024
Response from Jeff - General Manager on 23 Apr 2024
Aloha Lindsey!Mahalo for being our guest and sharing your feedback. I'm sorry to learn that the mattress in your room was not comfortable. We recently replaced all of our mattresses and will take a look at the one in your room. I apologize that one of our elevators was down. I know this caused some delays in getting back and forth to your room. We hope you visit our island again soon!
10/10 Excellent
Yusuke
21 Apr 2024
Yusuke
Stayed 3 nights in Apr 2024
Response from Jeff - General Manager on 13 May 2024
Aloha Yusuke!Mahalo for staying with us and sharing such an outstanding rating! I'm thrilled we could be part of your vacation journey. We would love to welcome you back to paradise soon!
8/10 Good
Zhiyu
20 Apr 2024
Zhiyu
Stayed 4 nights in Apr 2024
Response from Jeff - General Manager on 13 May 2024
Aloha Zhiyu!Mahalo for being our guest and sharing your kind rating. I hope you found many amazing adventures on our island and will visit us again in the future!
Response from Jeff - General Manager on 23 Apr 2024
Aloha Mark!Mahalo for staying with us and sharing such an amazing rating! I appreciate the shout out to our wonderful team and we hope we can welcome you back in the future!
Convenient location for restaurants, shopping, and transportation to other areas of Honolulu.
rance
Stayed 7 nights in Apr 2024
Response from Jeff - General Manager on 16 Apr 2024
Aloha Rance!Mahalo for being our guest and sharing your amazing rating and comments. Our location is the perfect place to start and end your day's adventure. I trust you found many great ones and we hope to welcome you back in the future!
10/10 Excellent
Renee
Travelled with family
13 Apr 2024
Liked: Amenities
Excellent!!
Renee
Stayed 1 night in Apr 2024
Response from Jeff - General Manager on 16 Apr 2024
Aloha Renee!Mahalo for staying with us and sharing such an outstanding rating! I trust you made many wonderful memories and we would love to welcome you back soon!
good location with clean rooms. staff were excellent.
william
Stayed 2 nights in Apr 2024
Response from Jeff - General Manager on 12 Apr 2024
Aloha William!Mahalo for staying with us and sharing such kind words about the hotel, accommodations and staff. I trust you had a great adventure in paradise and we'd love to welcome you back soon!
The hotel was not too big and yet not to small. It has a nice pool on the roof which was never busy. The rooms are clean and housekeeping did a good job of keeping it that way while we were there. The staff were pleasant and courteous and the valet parking was convenient.
David
Stayed 7 nights in Mar 2024
Response from Jeff - General Manager on 11 Apr 2024
Aloha David!Mahalo for staying with us and sharing such a wonderful review. I'm thrilled to know that Shoreline Hotel Waikiki was a perfect size for you, and your accommodations were comfortable. Our staff enjoys engaging with our guests and sharing their island home and I appreciate you taking time to recognize them. When Hawaii calls again, we hope we can welcome you back!
Response from Jeff - General Manager on 11 Apr 2024
Aloha George!Mahalo for being our guest and sharing such an outstanding rating and kind words about the service you received. I trust you made many amazing memories in paradise, and when you are ready to do it again, we will be here, ready to welcome you back!
Response from Jeff - General Manager on 8 Apr 2024
Aloha Anita!Mahalo for staying with us and sharing your wonderful review! From our heart of Waikiki location to our engaging staff, our goal is to provide an amazing respite from your day's adventure and it sounds like we accomplished this with you! We would love to welcome you back to paradise in the future!
10/10 Excellent
denis
6 Apr 2024
denis
Stayed 1 night in Apr 2024
Response from Jeff - General Manager on 30 Apr 2024
Aloha Denis!Mahalo for staying with us and for your fantastic 5 out of 5! We are delighted we could be part of your vacation journey and look forward to welcoming you back to paradise in the future!
8/10 Good
Susan
Travelled with partner
6 Apr 2024
Liked: Staff & service
The staff was very helpful and friendly. The rooms were clean and the decor was bright and colorful. I was disappointed in the pool area. There was limited seating and some chairs were broken.
Susan
Stayed 2 nights in Mar 2024
Response from Jeff - General Manager on 8 Apr 2024
Aloha Susan!Mahalo for being our guest and sharing such kind words about the hotel and staff. I'm happy to hear that your enjoyed our colorful vibe! I'm sorry that when you visited the pool, the furniture was not available for use. When Hawaii calls again, we would love to welcome you back!
Response from Jeff - General Manager on 8 Apr 2024
Aloha Mr!Mahalo for staying with us and sharing your kind words about the hotel and staff. I'm glad we could be part of your vacation adventure and hope we have the opportunity to welcome you back!
Hotel is more a treat to the eye than your back or neck. Mattress are quite soft and the pillows are super high which made my sleeping quite uncomfortable. Light sleepers, you’ll need ear plugs for sure.
Staff was hit and miss.
Great trendy design and the location is excellent.
I won’t stay here again because the bed is too uncomfortable.
Stephane
Stayed 1 night in Apr 2024
Response from Jeff - General Manager on 8 Apr 2024
Aloha Stephane!Mahalo for being our guest and taking time to share your feedback. I'm sorry that our beds didn't afford you a good night sleep. We recently replaced all mattresses and pillows in the hotel and are disappointed to learn that they aren't comfortable. I hope you had an amazing time in Hawaii.
Response from Jeff - General Manager on 8 Apr 2024
Aloha Oscar!Mahalo for staying with us and sharing your awesome rating. I trust you made many wonderful memories in paradise. We hope we can welcome you back in the future!
10/10 Excellent
Nicole
3 Apr 2024
Nicole
Stayed 2 nights in Mar 2024
Response from Jeff - General Manager on 23 Apr 2024
Aloha Nicole!Mahalo for staying with us and sharing such an awesome rating! I trust you made many special memories in paradise and, when you are ready to do it again, we would love to welcome you back!
6/10 Okay
Nanako
2 Apr 2024
Liked: Cleanliness, staff & service
Nanako
Stayed 2 nights in Mar 2024
Response from Jeff - General Manager on 4 Apr 2024
Aloha Nanako!Mahalo for staying with us and sharing your rating. I'd love to know more about how we could make your stay with us nothing less that outstanding. Please let me know if we can connect!
Very clean and nice and they gave me a bottle of wine
Leigh
Stayed 2 nights in Mar 2024
Response from Jeff - General Manager on 4 Apr 2024
Aloha Leigh!Mahalo for being our guest and sharing your amazing review! I'm so happy we could be a part of your vacation memories! When Hawaii calls again, we would love to welcome you back!
Response from Jeff - General Manager on 23 Apr 2024
Aloha Leslie!Mahalo for being our guest and sharing such a wonderful rating! I'm thrilled you enjoyed your time on Oahu and hope you come visit our island again soon!
Response from Jeff - General Manager on 29 Mar 2024
Aloha Rachel!Mahalo for staying with us! I thrilled to hear that we exceeded your expectations. I hope you found many great adventures and would love to welcome you back again!
Response from Jeff - General Manager on 23 Apr 2024
Aloha Eugene!Mahalo for being our guest and sharing your kind rating! I trust you had a great adventure in Hawaii and we would love to welcome you back soon!
Enjoyed our stay here. Close to everything. Staff were very friendly and helpful. Love the decor. Property and rooms were clean. Would stay here again.
jennifer
Stayed 5 nights in Mar 2024
Response from Jeff - General Manager on 29 Mar 2024
Aloha Jennifer!Mahalo for staying with us and sharing your experience. I'm so happy to know you enjoyed your time with us. With our heart of Waikiki location, engaging staff and colorful vibe, Our goal is the create a launch point for an amazing vacation and it sounds like we accomplished this with you! When Hawaii calls again, we would love to welcome you back!
Response from Jeff - General Manager on 29 Mar 2024
Aloha Michelle!Mahalo for being our guest and sharing such an wonderful rating! I'm thrilled we were able to be part of your vacation in paradise and hope we have the chance to welcome you back in the future!
Staff was wonderful and the place was great. Attached restaurant also great. Looking forward to staying next time!
Charles
Stayed 1 night in Mar 2024
Response from Jeff - General Manager on 25 Mar 2024
Aloha Charles!Mahalo for staying with us and sharing such a wonderful review. I'm thrilled to know that the team was engaging, and you enjoyed Heavenly too! We cannot wait to welcome you back to Shoreline Hotel Waikiki on you next Hawaii adventure!
The staff was excellent. Very friendly and accommodating. Room was clean and neat.
William
Stayed 2 nights in Mar 2024
Response from Jeff - General Manager on 25 Mar 2024
Aloha William!Mahalo for staying with us and sharing your amazing review! I appreciate you recognizing the team. They are truly great ambassadors for Hawaii! I trust you found many wonderful adventures and when you are ready to do it again, we'd love to welcome you back!
Response from Jeff - General Manager on 25 Mar 2024
Aloha Kaywana!Mahalo for being our guest and for the awesome rating! I'm thrilled you enjoyed your time with us and enjoyed our bright and colorful vibe and central Waikiki location. We hope we have the chance to welcome you back in the future!
2/10 Terrible
Jessica
24 Mar 2024
Jessica
Stayed 5 nights in Mar 2024
Response from Jeff - General Manager on 16 Apr 2024
Aloha Jessica,I'm sorry to hear about your disappointment with your stay and would love to learn more about your experience so we may make improvements to future guest stays. I hope you were able to enjoy Hawaii!
6/10 Okay
Ian Frazer
Travelled with partner
24 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
There is an open bar that plays live music every night. It is very loud at the weekend it goes on until 2am. Hard to get any rest with the noise, even with ear plugs
Ian Frazer
Stayed 7 nights in Mar 2024
Response from Jeff - General Manager on 25 Mar 2024
Aloha Ian!Mahalo for being our guest and taking time to share your feedback. I'm sorry to learn that the sound from a neighboring business impacted your relaxation time. We appreciate you staying with us and hope we can welcome you back!
Friendly helpful staff, while having food and shopping right at the doorstep. Could not have been better
wayne
Stayed 6 nights in Mar 2024
Response from Jeff - General Manager on 25 Mar 2024
Aloha Wayne!Mahalo for being our guest and sharing your fantastic review! From our heart of Waikiki location, to our friendly staff, our goal is to make your vacation a memorable one. Thank you for letting us be a part of it! We'd love to welcome you back to paradise!
Response from Jeff - General Manager on 23 Mar 2024
Aloha Walter!Mahalo for staying with us and sharing such an outstanding rating! I trust you had an amazing time in Hawaii and hope we can welcome you back in the future!
Very friendly staff and great location for beach and shopping access!
Laura
Stayed 3 nights in Mar 2024
Response from Jeff - General Manager on 22 Mar 2024
Aloha Laura!Mahalo for staying with us and sharing such a wonderful rating and review. From our friendly staff to our heart of Waikiki location, Shoreline Hotel Waikiki is the perfect place to start and end your day's adventure. We hope to welcome you back to paradise soon!
kove the happy bright color theme,staff are very friendly and good location, lots of restaurants and pretty close to the beach.Love the complementary coffee and tea .Good wifi , Room are pretty spacious and clean. I recommend this hotel
Lourdes
Stayed 10 nights in Mar 2024
Response from Jeff - General Manager on 22 Mar 2024
Aloha Lourdes!Mahalo for staying with us and taking time to share your experience. I'm thrilled to know you enjoyed our bright and colorful vibe, and our location allowed easy access to all of Waikiki. We truly appreciate the recommendation and trust you had a fantastic adventure in paradise. We would love the opportunity to welcome you back again!
6/10 Okay
Adrian
21 Mar 2024
Adrian
Stayed 3 nights in Mar 2024
Response from Jeff - General Manager on 11 Apr 2024
Aloha Adrian!Mahalo for being our guest and sharing your rating. I hope you found many great adventures in paradise and would love to have you back as our guest!