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Castle Hilo Hawaiian Hotel

3.5 star property
Bayside Hilo hotel in Keaukaha with free parking
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Castle Hilo Hawaiian Hotel

Exterior
Sports facility
Room, Oceanfront
Lobby
Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Reviews

8.4 out of 10

Very good

Popular amenities

7.8 out of 10
Guests liked the amenities.
  • Restaurant
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Gym
    Gym
The price is NZ$333
includes taxes & fees
4 Oct - 5 Oct
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Room options

Available filters for rooms
Showing 3 of 7 rooms

View all photos for Room, Garden View

Room, Garden View

Room, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Lanai

Suite, 1 Bedroom, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 69 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
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About the area

Map
71 Banyan Dr, Hilo, HI, 96720

What's nearby

  • Liliuokalani Park and Gardens - 6 min walk
  • Coconut Island Park - 7 min walk
  • University of Hawaii at Hilo - 5 min drive
  • Port of Hilo - 6 min drive
  • Carlsmith Beach Park - 8 min drive

Getting around

  • Hilo, HI (ITO-Hilo Intl.) - 7 min drive

Restaurants

  • ‪Ken's House Of Pancakes - ‬12 min walk
  • ‪Don's Grill - ‬2 min drive
  • ‪Hawaiian Style Cafe Hilo - ‬3 min drive
  • ‪Ocean Front Kitchen - ‬19 min walk
  • ‪Just Cruisin Coffee - ‬4 min drive

About this property

Castle Hilo Hawaiian Hotel

Hotel located in Keaukaha
Located close to Port of Hilo, Castle Hilo Hawaiian Hotel provides an adjacent golf course, a terrace and a coffee shop/cafe. The on-site restaurant, WSW The Steakhouse, offers breakfast and dinner. In addition to a garden and a hair salon, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self-parking
  • Full breakfast (surcharge), an electric car charging station and a 24-hour front desk
  • ATM/banking services, a gift shop and a front desk safe
  • Guest reviews say great things about the helpful staff and location
Room features
All 286 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi. Guest reviews highly rate the size rooms at the property.
Extra amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries, shower/bath combinations and hairdryers
  • 32-inch flat-screen TVs with cable channels
  • Fridges, coffee/tea makers and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: USD 7 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18 holes of golf
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Lift

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 35.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 7 to 25 per person
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

Does Castle Hilo Hawaiian Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Castle Hilo Hawaiian Hotel?

As of 26 Sept 2024, prices found for a 1-night stay for 2 adults at Castle Hilo Hawaiian Hotel on 4 Oct 2024 start from NZ$276.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Castle Hilo Hawaiian Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Castle Hilo Hawaiian Hotel?

Self-parking is free at this property.

What time is check-in at Castle Hilo Hawaiian Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Castle Hilo Hawaiian Hotel?

Checkout is at noon.

Where is Castle Hilo Hawaiian Hotel located?

Located in Keaukaha, this golf hotel is steps away from Hamakua Heritage Corridor and Naniloa Country Club. Liliuokalani Park and Gardens and Coconut Island Park are also within 10 minutes.

Castle Hilo Hawaiian Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 485 out of 1074 reviews" "
Rating 8 - Good. 341 out of 1074 reviews" "
Rating 6 - Okay. 159 out of 1074 reviews" "
Rating 4 - Poor. 51 out of 1074 reviews" "
Rating 2 - Terrible. 38 out of 1074 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laura, Newmarket

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very clean .staff were wonderful. Would definitely stay here again
Stayed 1 night in Sep 2024

8/10 Good

Gerald L Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to everything we came there for.
Stayed 2 nights in Sep 2024

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
AC was broken - did not cool room and was noisy. The beds are doubles, not queens. Curtains were broken. Window screens were not in place. Continental breakfast was a terrible - cold crossonts, watery oatmeal, no yogurt that was advertised, fruit provided was apples no tropical fruits. Very disappointing breakfast
Stayed 1 night in Sep 2024

8/10 Good

Fred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and accommodating
Stayed 4 nights in Sep 2024

10/10 Excellent

Patricia

Liked: Cleanliness
Stayed 3 nights in Sep 2024

8/10 Good

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2024

6/10 Okay

Ying

Disliked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Dayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilo Hawaiian is ALWAYS amazing! Especially for Kama'aina families. We live on the Kona side and visit Hilo 2-3 times a month for the drag races that my daughter competes in. We LOVE staying at Hilo Hawaiian, affordable, great service, friendly staff. Mahalo nui!
Stayed 1 night in Sep 2024

8/10 Good

Kahealani

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The cleanliness wasn’t there, a lot of hair within the bedding. The fridge wasn’t getting cold and then we got locked out of our bathroom, not sure how that happened. The staff are amazing!!
Stayed 1 night in Sep 2024

2/10 Terrible

Breana

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like urine. Pool was bombarded with locals who weren't hotel guests.
Stayed 1 night in Sep 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our overall experience was wonderful, in the first place I would like to mention the very friendly lady at the front desk who greeted us. Our room was unexpectedly spacious with two queen beds with partial ocean view. Have to admit that the hotel in general a bit of outdated but clean and charming and absolutely worth its price.
Stayed 5 nights in Aug 2024

8/10 Good

xiande

Liked: Cleanliness
Stayed 2 nights in Sep 2024

10/10 Excellent

Edwina

Liked: Staff & service, property conditions & facilities
It was right by the beach and staff was very friendly and very helpful
Stayed 2 nights in Sep 2024

10/10 Excellent

Shawn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I had flowers delivered to the hotel before our arrival, and the were in the room as requested for the surprise. Very friendly staff.
Stayed 1 night in Sep 2024

8/10 Good

Wil

Travelled with family
Liked: Cleanliness
Great location
Stayed 1 night in Sep 2024

8/10 Good

Jamieann

Travelled with partner
Liked: Cleanliness, staff & service
The property was great it’s just the property around it looks unsafe
Stayed 1 night in Aug 2024

8/10 Good

SCOT

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice place along Banyan Drive, right next to Liliokulani Park and Coconut Island. Nice place to stroll at sunrise or sunset. Also across the street from the golf course. I didn't go to the restaurant or pool, but did go to the bar to have drinks. They had nice live entertainment. Front desk workers were polite snd helpful! Room was clean and was as expected. I would stay again when visiting Hilo!
Stayed 1 night in Jun 2024

10/10 Excellent

Xia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is really convenient to stay here, nice view.
Stayed 2 nights in Aug 2024

10/10 Excellent

Portia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was very helpful and she let us check in earlier than 3 PM.
Stayed 2 nights in Jul 2024

6/10 Okay

Faizal Khan

Travelled with family
Liked: Cleanliness
I recently stayed at the Castle Hilo Hawaiian Hotel and had a mixed experience. On the positive side, the hotel is in a fantastic location with beautiful surroundings, and the cleanliness of the rooms was impressive. However, my stay was marred by significant noise from nearby construction works, which made it difficult to relax. Additionally, the free breakfast was a big disappointment, consisting of just cake and coffee, which fell far short of my expectations. Overall, while the hotel has its merits, the noise and breakfast issues need to be addressed to improve the guest experience.
Stayed 4 nights in Jul 2024

8/10 Good

THUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Grace

Liked: Cleanliness, staff & service
You have to stay in a room with a ocean view. The room I stayed had a beautiful view and a short walking distance to the beach. However, their breakfast was very stingy. One small container per room, not per a person.
Stayed 1 night in Jul 2024

10/10 Excellent

AMI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view, great location. Great staying.
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024