2/5 Poor
Keren, Seattle
29 Nov. 2020
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel used to be the old Pacific Beach hotel, newly renovated and renamed. Pretty good location, beach is right across the street but it is NOT direct access as described. The infinity pool was nice, there is a jacuzzi but it was always jam packed every time i was there.
The most disappointing part about my stay was the hotel was seriously under staffed (confirmed by their own staff). Many times I called guest service no one picks up, no speaker phone so you have to hold the headset the whole time you are waiting.
The temperature control malfunctioned the room gets too cold and wont shut off. According to the control unit the detected room temperature is around 120F thats why it kept blasting out cold air. Maintenance came pretty quickly the first time but was unable to reproduce the issue. The second time i called, waited over an hour and when they come the problem fixed itself, i had to show them a picture that shows 120F room temperature. They changed out the control unit but the same thing happened the next day. It was towards the end of my stay and i have no desire to move room, and calling with no answer, waiting an hour to explain what is wrong is not my idea of a nice hotel stay.
I understand it is an extremely slow time for Hawaii compared to pre-pandemic time, but I did not pay a pandemic rate and still had to pay their daily resort fee. It felt nothing like a resort, and there is simply no excuse to be so under staffed.
Stayed 5 nights in Nov 2020