Waikiki Shore by Outrigger

We stayed at Waikiki Shore next door to the Outrigger Reef, so the location was fine, walking distance to most places in town. The service was less than ordinary and the condition of the apartment didn't match the 5 star price tag. We waited 30 minutes at 9.30pm for check in, even after arrival time notification. No parking spaces available even though most of the lower car park was empty ... the only option was a $40 per night space at the Reef .... not a smooth start. Day 2 of 5 the fridge stopped working. Maintenance man 1 turned the temp up then left with 'let's see how that goes ... maintenance man 2 came armed with a screwdriver and paint brush ... 'let's see how that goes' ... maintenance man 3 took photos and left ... finally on our last day a 'service technician' arrives pulls the fridge out, turns it off and on and leaves. Now I know things break down occasionally, but no offer of a small fridge, ice ...nothing, and when I asked where I could get ice for the milk and other items from perishing it was like I'd asked him to levitate. No update on the fridge status or solution offered .... the fold up bed was in such poor condition the poor soul allocated there spent two days with a sore back and another 2 nights on the lounge. All day cooking smells from the steak shack below, broken balcony furniture, poor Wifi, irregular hot water and limited eating utensils didn't reflect the customer service or accomm quality we'd paid for. Next time we'll find somewhere else