Hillcrest Hotels, San Diego

"Great location for many activities . .hop-on-hop-off bus, bay boat ride, US Midway museum,and many good restaurants. Discounts to Claim Jumpers .restaurant,deli next door, and zoo, plus one free coffee daily. Comfy bed, very nice front desk people. Great large balcony. On the negative side . .kind of dated looking in lobby and room, sliding door to the bathroom was heavy and noisy, waking my partner. Overall good choice for a fair price. We would stay here again when in town. "

"We booked two rooms for two nights. When we arrived, the rooms weren’t ready so they offered us an upgrade to the penthouse suite at no additional charge. The suite belonged to the former owner of the hotel as a private residence. It was beautiful, spacious, first class with amazing views. The thermostat in the master suite did not work. The first night, we called maintenance to come fix it. They said it was controlled remotely and made some adjustments but the room only got colder, down to 64 degrees for the entire night. The thermostat itself was modern and lit, but it was right next to the bedside facing my wife. The thermostat stayed lit all night in her face. After a terrible night’s sleep, we opted not to stay another night and checked out a day early. What started out to be a very nice option turned out to be very disappointing. When we come to San Diego, we like to stay at the Manchester Grand Hyatt because of its great location and nice amenities. Needless to say, we won’t be coming back. When I checked out and expressed my disappointment, all the staff member did was apologize and not ask how they could make our stay better. Clearly the penthouse is not available for booking, so don’t offer it to the public if the amenities don’t work properly."

"Wifi didn't work and the front desk was useless. Bed was super uncomfortable"

"Stayed on the second floor of two floors. No elevator access where we stayed. Had to take our stroller up and down stairs every time we left. Pool restaurant and bar closed at 5pm. Pool is salt water and not heated. Beautiful resort and very well maintained. Staff were fantastic. Recommend for anyone with kids, San Diego Zoo and Sea World we’re about a $15 Lyft away. $45 Resort fee per day is ridiculous because it is taxed at 15%"

"Staff was super friendly and kind. They were very helpful and accommodating. The hotel is very close to a lot of attractions . I would stay here again if I’m ever in San Diego . "

"This was booked for a work conference and everyone loved the rooms and the location. "

"Very nice property with relaxing atmosphere. Check in and check out was easy with friendly staff. Room was very clean and comfortable. Walking around the property during evening hours was very relaxing. Only negative was the window shaking airplane noise for like an hour in the morning. This seemed like a daily scheduled air force training of some sort. 15 minute drive to downtown and other interesting areas. Beaches along the roads of the bay were very nice. We will come back to this place when in San Diego."

"didn't really like the parking situation. Our room was way at back and parking limited. We paid when really didn't need to if we parked outside the hotel, but wasn't informed til later that we could have had that option."

"Great location and nice staff. The ac was not consistent"