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"From start to finish, all was good. Check-in, room and cleanliness. Getting to the hotel is not for the faint-hearted, especially from the M5, some very narrow roads to navigate."

"Room was clean and a nice size. "

"Cleanliness was tops. Distance to Heathrow and ease of shuttle to the airport were great, but we expected it to be free. When we called to book, and ask about a shuttle, we found out it was available, but no one mentioned a per person fee....we had spent all our pounds so we wouldn't take any home to the states, and the driver didn't have change for a 20pound note, so we had to use a debit card. Minor annoyance, but..."

"Perfect as always, even given a quiet room as we had an early flight "

"Very friendly staff, hotel is clean and a good breakfast. Ideal location, we always stay here when visiting the Playhouse Theatre."

"Staff very helpful "

"Very nice "

"The reception staff were so lovely and welcoming and the room was spotless"

"The place and the room was excellent and the all the staff were so friendly and very helpful."