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"I was particularly impressed at check in. I was greeted politely and pleasantly, offered a choice of higher or lower level rooms and when i mentioned my partner had COPD so low level for easier escape in the event of fire, i was offered assistance to evacuate if necessary. Top notch service. The hotel was clean, welcoming and a great location for events at the Utilitia arena"

"I was travelling for exhibition at the NEC and I decided to stay at the Crown Plaza very last minute . the property was excellent. Staff …amazing as they helped us with parking as well as the booking . we really enjoyed breakfast was the spread the spread was amazing. I had an excellency stay and I recommended to my friends and family and I’ll come back again if possible."

"Very welcoming and friendly staff. Our room was a newly refurbished one on the 5th floor. Very clean and fresh looking, if a little sparse. No tea and coffee making facilities. Good shower although water pressure not great. Easy parking in on-site car park £10 for 24 hours. Good location. Didn't have breakfast. Would stay here again"

"Private room was very mouldy and paint peeling off the walls. The bathroom window didn't open so the mould smell stank out the room. All the power outlets in the room would often spark and cut out, when only trying to use one outlet. Radiator didn't work. "

"Very good accommodation well worth the money. Breakfast was excellent. Rooms clean, towels good, bed comfortable. Easy check in."

"The hotel is well placed in the centre of Birmingham and close to "Grand Central", my room was comfortable and more than adequate for my needs. However one of the lifts was out of action for the whole of my stay, the other lift was slow, small and not up to standard. I managed to walk up and down to my room on the 8th floor a few times but the taking 20 minutes from pressing the call button to reaching the ground floor for my departure (with bags) was poor."

"Easy booking and easy location "

"Good sized room with immaculate, bright bathroom and 2 very comfortable double beds. Shower was high pressure and nice and hot."

"Lovely new hotel with well thought out, modern, spacious rooms."