Four Seasons in Hawaii Island

"I had a very frustrating experience during check-in.​I had booked an Ocean View room. Upon arrival, the front desk staff told me that the room was not ready yet because they were still preparing it, and asked me to wait. I waited for about 30 minutes and checked again, but was told it was still not ready. After waiting for over an hour in total, I asked again, and only then was I informed that the room was actually undergoing maintenance.​This was clearly inconsistent with what I had been told earlier. It felt misleading and unprofessional.​After waiting even longer, I asked for an estimated time as we were very tired and just wanted to check in. I was then told it would take another 1–2 hours. At this point, I felt the staff had not been transparent and had failed to provide a reasonable solution.​Eventually, after expressing our dissatisfaction, another staff member arranged a different room for us. However, it was significantly below the standard we had paid for—it was on a lower floor and very noisy, not comparable to the Ocean View room we had booked. We had no choice but to stay there for the night.​The next day, we were told we could move to the correct room. However, even then, the information provided by staff was inconsistent. One person told us we could come at any time, but when we arrived in the early morning, we were told to return at 8 AM. When we came back at 8 AM, we were then told to wait until 11 AM.​Overall, this experience reflects very poor communication"

"Great mid level property. "

"The hotel is located in a very large resort that has multiple hotels. This Ocean tower hotel is furthest from the parking and the resort entrance. They have a tram that moves very very slowly in the resort. Or, we can have healthy exercises and just walk. But, the size of this resort did not help us at all when the smoke detector in our room suddenly went off at 5am in a morning while we were all asleep. We called the front desk for help to turn it off, but the maintenance didn't seem to come to help for a while. So, I called the front desk again and eventually visited the front desk to see when the help was coming. The front desk person didn't really care for the urgency of the situation and only said "the maintenance has to come all the way from the other side of the resort, so it takes time". In the mean time, my husband had to close off the smoke detector speaker on the ceiling with his fingers so that the sound became less loud and I tried opening the window and the room door to ventilate to see if it stops the alarm (but it didn't stop...). The maintenance finally showed up when the alarm kept going for like +20 min and the alarm was removed off the ceiling. The alarm was apparently defective. We were disappointed by the apparent lack of urgency by the hotel personnel and their indifference to the situation. "

"We really enjoyed our stay. The room was comfortable and clean with an amazing ocean view. However, the hotel itself is tired and in need of some major maintenance and repairs. There is a large amount of rust to the exterior of the building and balconies including the outdoor restaurant. One of the ponds in the lobby area is full of green slime. It must’ve been an absolute stunner in it’s day and deserves to be again."

"Good location and pool "

"We loved our stay there! "

"No soap in the shower, container was empty. Other than that our stay was great!"

"The condition is okay but old. The staff is very friendly. No air conditioning as announced in the expedia website. The view of the bay is sweet with some big trees in the parking lot. Parking is free during stay."

"Clean room, accomodating staff. This suits if you want to prepare your iwn meal as the property has kitchen, it’s like a house :-) Quiet Location but not walking distance to the town. For me staying in the heart of Kailua Kona is still my preference, which you do not need to worry on the parking. "