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The only negative is the magnetic cards for the elevator they get damaged very easy
Dolores
Stayed 10 nights in Apr 2024
Response from Hotel Malibu on 7 May 2024
Estimado huésped:Esperamos se encuentre muy bien. Agradecemos mucho sus comentarios, trabajaremos arduamente para mejorar el servicio en el que nos hace referencia. Será un honor tener el placer de servirle nuevamente.Nos reiteramos a sus órdenes.HOTEL MALIBU.
10/10 Excellent
Geneveive
Travelled with family and small children
10 Apr 2024
Liked: Cleanliness, staff & service
It was great
Geneveive
Stayed 1 night in Apr 2024
Response from Hotel Malibu on 12 Apr 2024
Estimado huésped:Agradecemos mucho sus comentarios, es un gusto saber que su estancia con nosotros fue placentera. Seguiremos trabajando para mejorar y mantener nuestros servicios.Será un honor recibirle nuevamente en ésta su casa.HOTEL MALIBU.
10/10 Excellent
Herminia
1 Apr 2024
Liked: Amenities
Good service
Herminia
Stayed 3 nights in Mar 2024
Response from Hotel Malibu. on 1 Apr 2024
Dear Guest:We hope youre doing fine. Thank you for your preference. We hope to have the honor to serve you again in the near future .Cordial Greetings,
The property was vary nice and felt safe. The landscaping around the property was very nice. The room I stayed in was a little dated but overall not bad at all.
Anthony
Stayed 1 night in Mar 2024
Response from Hotel Malibu on 20 Mar 2024
Estimado huésped:Esperamos se encuentre muy bien. Agradecemos mucho sus comentarios, trabajaremos arduamente para mejorar el servicio en el que nos hace referencia. Será un honor tener el placer de servirle nuevamente.Nos reiteramos a sus órdenes.HOTEL MALIBU.
8/10 Good
Martha
Travelled with family
22 Feb 2024
Liked: Staff & service
Quejas
Las toallas están lejos de la ducha, ni cubiertas cuando sales de bañarse. Podrían poner sandalias desechables, no tener la luz nocturna y anunciar la habitación con una cama queen size y realmente tener un tamaño completo o rey. Y no hacen bien el baño, el baño tiene el pelo en el piso.
Martha
Stayed 1 night in Feb 2024
Response from Hotel Malibu on 24 Feb 2024
Estimado huésped:Esperamos se encuentre muy bien. Agradecemos mucho sus comentarios, trabajaremos arduamente para mejorar el servicio en el que nos hace referencia. Será un honor tener el placer de servirle nuevamente.Nos reiteramos a sus órdenes.HOTEL MALIBU.
4/10 Poor
Xochil
31 Jan 2024
Xochil
Stayed 1 night in Jan 2024
Response from Hotel Malibu on 20 Mar 2024
Estimado huésped:Agradecemos mucho su preferencia por nuestros servicios, esperamos tener el honor de servirle nuevamente.HOTEL MALIBU.
Need to be more clean, find hairs on the shower and the beds clothes
Lorenza
Stayed 5 nights in Nov 2023
Response from HOTEL MALIBU on 21 Nov 2023
Estimado huésped:Esperamos se encuentre muy bien. Agradecemos mucho sus comentarios, trabajaremos arduamente para mejorar el servicio en el que nos hace referencia. Será un honor tener el placer de servirle nuevamente.Nos reiteramos a sus órdenes.HOTEL MALIBU.
10/10 Excellent
Abram
28 Sept 2023
Abram
Stayed 3 nights in Sep 2023
Response from Hotel Malibu. on 29 Sept 2023
Hotel Malibu agradece su preferencia.
8/10 Good
ALVARO
22 Sept 2023
ALVARO
Stayed 2 nights in Sep 2023
Response from HOTEL MALIBU on 16 Oct 2023
Estimado huésped:Agradecemos mucho su preferencia por nuestros servicios, esperamos tener el honor de servirle nuevamente.HOTEL MALIBU.
4/10 Poor
MANUEL
Travelled with family
17 Sept 2023
We were the to rest over the weekend and the house keeping were so loud with there communication radios,
MANUEL
Stayed 3 nights in Sep 2023
Response from HOTEL MALIBU on 19 Sept 2023
Estimado huésped:Esperamos se encuentre muy bien. Agradecemos mucho sus comentarios, trabajaremos arduamente para mejorar el servicio en el que nos hace referencia. Será un honor tener el placer de servirle nuevamente.Nos reiteramos a sus órdenes.HOTEL MALIBU.
Muy mal servicio en recepción, las instalaciones del hotel están viejas y sucias. La experiencia no es buena y menos si vas en familia. Mucho que mejorar!
Omar
Stayed 1 night in Jul 2023
Response from Hotel Malibu on 24 Jul 2023
Estimado huésped:Esperamos se encuentre muy bien. Agradecemos mucho sus comentarios y de antemano le extendemos las más sinceras disculpas por los inconvenientes que se suscitaron durante su pasada estancia en nuestro hotel, nos comprometemos a trabajar arduamente para que esto no se vuelva a suscitar. Esperamos tener el honor de servirle nuevamente en un futuro no muy lejano.Nos reiteramos a sus órdenes.HOTEL MALIBU.
8/10 Good
Jose Miguel
Business traveller, Travelled with family
12 Jul 2023
Liked: Staff & service, room comfort
Great hotel and location
Great hotel and location. Needs to keep more clean the carpet on the tower hallways.
Jose Miguel
Stayed 1 night in Jul 2023
Response from Hotel Malibu. on 12 Jul 2023
Dear Guest :We hope youre fine. We appreciate your comments. We will work hard to improve the services you mentioned. We hope to have the honor to serve you again in the near future.Cordial Greetings,
Had a late arrival but when we got to the property families were outside in the patio, made us feel safe. The halls were dirty but the most disgusting were dishes left on the floor on a tray that was still there the next day! The room and beds were clean. The shower had hot water. When we left we got stuck in the elevator for a couple of mins. Then the electricity came back on. Overall nice stay! Would go again.
Liz
Stayed 1 night in Jul 2023
Response from Hotel Malibu on 10 Jul 2023
Estimado huésped:Esperamos se encuentre muy bien. Agradecemos mucho sus comentarios, trabajaremos arduamente para mejorar el servicio en el que nos hace referencia. Será un honor tener el placer de servirle nuevamente.Nos reiteramos a sus órdenes.HOTEL MALIBU.
6/10 Okay
Pia
22 Jun 2023
The outdoor pool looked very good but it was closed two days out of the four days I was there so I never got a chance to swim in it. There's a large mall directly next to the hotel with dining options and shopping. While the staff wasn't outright rude, I wouldn't say they were that friendly either except for the staff that took care of the pool and the grounds (they were very pleasant). I asked for a quiet room ahead of time and at the time of arrival and I was given a room directly in front of the elevators and next to the laundry room. Not exactly quite. The rooms were pretty clean but could've been cleaner. It's a decent hotel in general but there are others that are better within the same price range. If shopping is important to you, however, then being right next to the mall is a huge plus.
Pia
Stayed 3 nights in Jun 2023
Response from Hotel Malibu. on 23 Jun 2023
Dear Guest :We hope youre fine. We appreciate your comments. We will work hard to improve the services you mentioned. We hope to have the honor to serve you again in the near future.Cordial Greetings,
2/10 Terrible
victor
Travelled with group
10 Jun 2023
Disliked: Cleanliness, staff & service
Bad customer service
victor
Stayed 5 nights in Jun 2023
Response from Hotel Malibu on 12 Jun 2023
Estimado huésped:Esperamos se encuentre muy bien. Agradecemos mucho sus comentarios, trabajaremos arduamente para mejorar el servicio en el que nos hace referencia. Será un honor tener el placer de servirle nuevamente.Nos reiteramos a sus órdenes.HOTEL MALIBU.
6/10 Okay
salvador
6 Jun 2023
salvador
Stayed 4 nights in Jun 2023
Response from Hotel Malibu on 6 Jun 2023
Estimado huésped:Agradecemos mucho su preferencia por nuestros servicios, esperamos tener el honor de servirle nuevamente.HOTEL MALIBU.
Estimado huésped:Agradecemos mucho sus comentarios, es un gusto saber que su estancia con nosotros fue placentera. Seguiremos trabajando para mejorar y mantener nuestros servicios.Será un honor recibirle nuevamente en ésta su casa.HOTEL MALIBU.
Felipe bartender was so nice and so kind and gave great customer service
Eloy
Stayed 3 nights in May 2023
Response from Hotel Malibu on 2 Jun 2023
Estimado huésped:Agradecemos mucho sus comentarios, es un gusto saber que su estancia con nosotros fue placentera. Seguiremos trabajando para mejorar y mantener nuestros servicios.Será un honor recibirle nuevamente en ésta su casa.HOTEL MALIBU
Estimado huésped:Agradecemos mucho sus comentarios, es un gusto saber que su estancia con nosotros fue placentera. Seguiremos trabajando para mejorar y mantener nuestros servicios.Será un honor recibirle nuevamente en ésta su casa.HOTEL MALIBU.
10/10 Excellent
Luz Cecilia
22 May 2023
Luz Cecilia
Stayed 1 night in May 2023
Response from Hotel Malibu on 12 Jun 2023
Estimado huésped:Agradecemos mucho su preferencia por nuestros servicios, esperamos tener el honor de servirle nuevamente.HOTEL MALIBU.
Dear Guest:We hope youre doing fine. Thank you for your preference. We hope to have the honor to serve you again in the near future .Cordial Greetings,
Dear Guest:We hope youre doing fine. Thank you for your preference. We hope to have the honor to serve you again in the near future .Cordial Greetings,
Nice friendly, very clean only thing refrigerator was not working and taxi drivers are overprice and they take a vantage when they know you’re not from the area but hotel loved it
Monica
Stayed 4 nights in Mar 2023
Response from Hotel Malibu on 11 Apr 2023
Dear Guest :We hope youre fine. We appreciate your comments. We extend out most sincere appologies for the inconveniences that arose during your stay with us. We will work hard to improve the services you mentioned. We hope to have the honor to serve you again in the near future.Cordial Greetings,
El hotel muy bien pero llega un olor muy incómodo tal vez de alguna fabrica cercana.
Oswaldo
Stayed 2 nights in Mar 2023
Response from Hotel Malibu on 18 Mar 2023
Agradecemos su preferencia, lamentablemente esa situación es completamente ajena al hotel, por lo cual no podemos hacer nada al respecto. Quedamos a sus órdenes. Hotel Malibu.
Pros: Staff muy amigable, instalaciones muy bonitas.
Cons: Mejorar el abasto de toallas y artículos de limpieza
ALFREDO PEREZ
Stayed 1 night in Feb 2023
Response from Hotel Malibu on 7 Feb 2023
Estimado huésped:Esperamos se encuentre muy bien. Agradecemos mucho sus comentarios, trabajaremos arduamente para mejorar el servicio en el que nos hace referencia. Será un honor tener el placer de servirle nuevamente.Nos reiteramos a sus órdenes.HOTEL MALIBU.
The location was perfect for my stay. The rooms are a little dated. Would I go back? Maybe, but rooms are definitely not like the pictures.
Roberto
Stayed 1 night in Jan 2023
Response from Hotel Malibu on 3 Feb 2023
Dear Guest:We hope youre doing fine. Thank you for your preference. We hope to have the honor to serve you again in the near future .Cordial Greetings,
Second stay at Hotel Malibu Traveled with family, 14, 7, and 5 year old. Rooms are well kept. Safe area, shopping mall with food court is close. ALL hotel staff is pleasant and courteous. Historic sites are an Uber ride away. Overall great affordable hotel would most certainly stay here again.
Gustavo
Stayed 1 night in Jan 2023
Response from Hotel Malibu on 5 Jan 2023
Dear Guest:We hope youre doing fine. Thank you for your preference, and your comments about our service. We are very glad to know that your stay with us was comfortable. We hope to have the honor to serve you again in the near future.Cordial Greetings,
Great customer service, very conveniently located.
Ramon
Response from Hotel Malibu. on 5 Jan 2023
Dear Guest:We hope youre doing fine. Thank you for your preference. We hope to have the honor to serve you again in the near future .Cordial Greetings,
2/10 Terrible
Vanessa
Travelled with family, Travelled with family and small children
1 Jan 2023
Disliked: Cleanliness, amenities
The bed had blood stains
Vanessa
Stayed 1 night in Dec 2022
Response from Hotel Malibu on 5 Jan 2023
Dear Guest :We hope youre fine. We appreciate your comments. We will work hard to improve the services you mentioned. We hope to have the honor to serve you again in the near future.Cordial Greetings,
Hotel Malibu is a disgrace. They falsely advertise amenities. There is no Spa available, gym is in horrible conditions. Most of the equipment does not work. They free weights are a joke. The receptionist are rude and condescending. Management won’t even speak to you. They have their employees take care of crucial issues. Plus the way to the rooms is abórdela with a long walk to get to it. Okay ions are not clean. They charge for breakfast if you book through Expedia. This is the worst experience I’ve had in a hotel through Expedia. Please do not book. They charged me almost $50 dilatada for drying over 10 min. Never will I stay here again. Stay away
Moises
Response from Hotel Malibu. on 24 Dec 2022
Estimado huésped:Esperamos se encuentre muy bien. Agradecemos mucho sus comentarios y de antemano le extendemos las más sinceras disculpas por los inconvenientes que se suscitaron durante su pasada estancia en nuestro hotel, nos comprometemos a trabajar arduamente para que esto no se vuelva a suscitar. Esperamos tener el honor de servirle nuevamente en un futuro no muy lejano.Nos reiteramos a sus órdenes.HOTEL MALIBU.
8/10 Good
Jose
Business traveller
16 Dec 2022
Liked: Cleanliness, staff & service, amenities
The staff were cordial, friendly, accommodating and professional.
It is a good deal. The hotel is clean conveniently located and in good condition. But, if you don't speak Spanish it is going to be difficult for you. Also the WIFI is way too week.
Richard
Stayed 3 nights in Nov 2022
Response from Hotel Malibu. on 19 Nov 2022
Dear Guest :We hope youre fine. We appreciate your comments. We will work hard to improve the services you mentioned. We hope to have the honor to serve you again in the near future.Cordial Greetings,
I like the room size, amenities are perfect. My dislikes are the fact that if you don’t pay for buffet price for breakfast you are not allowed to eat in the restaurant. Pillows to soft for my like. Door lock not safe. Bathroom still had a urine odor. Otherwise the hotel is fine.
Alberta
Stayed 1 night in Nov 2022
Response from HOTEL MALIBU on 12 Nov 2022
Dear Guest :We hope youre fine. We appreciate your comments. We will work hard to improve the services you mentioned. We hope to have the honor to serve you again in the near future.Cordial Greetings,