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Reviews of The Andrew Hotel

3.5 out of 5
The Andrew Hotel
75 N Station Plaza, Great Neck, NY

Reviews

7.0

Good

Rating 10 - Excellent. 305 out of 1003 reviews" "
Rating 8 - Good. 260 out of 1003 reviews" "
Rating 6 - Okay. 162 out of 1003 reviews" "
Rating 4 - Poor. 112 out of 1003 reviews" "
Rating 2 - Terrible. 164 out of 1003 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Joe

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Head staff kept asking for tips for "taking care of" my parked car.
Stayed 2 nights in May 2024

2/10 Terrible

devin

Business traveller
Disliked: Amenities, property conditions & facilities
The hotel is not what was advertised. There was no parking, no breakfast, no refrigerator in the room, the TV remote did not work (two of them), the air conditioning was poor, and it was loud.
Stayed 1 night in May 2024

2/10 Terrible

Britney

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was very bad and staff super rude never again, didn’t even end up staying the night there.wast of money. They better give me back my $100 deposit
Stayed 1 night in May 2024

8/10 Good

Key

Liked: Cleanliness, staff & service
I thought breakfast was included but learned that it was only for Friday, Saturday and Sunday. The breakfast was a joke. Very limited selection.
Stayed 3 nights in May 2024

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Overall amazing
Stayed 4 nights in May 2024

4/10 Poor

Phillip

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel was a major disappointment.Thinking and paying for a Boutique Hotel Experience in what is considered a great part of Long Island we were very disappointed. To start off the service we experienced was top notch Brian was amazing and helped us check in sooner than expected.Thanks Brian.Juan Carlos Helped me with directions to a local restaurant and parked my car right in front of the hotel which was amazing, Thanks Juan Carlos.This place needs a major overhaul.The Carpet, Walls , Elevators, Furniture and Bathrooms are all disgusting with major stains and or water damage including the ceilings in the room and hallways. The furniture is falling apart from what appears to be water damage and or Dog chewing.The Mattress which is usually of high quality in other hotels was nothing but an old Spring Mattress that was squeaking more than my Father in-laws Wallet. Window was broken which prevented it from fully closing.Doorknob on the bathroom door was falling apart.The door that separates the rooms is not sound Insulated so you will hear all the coughing, sneezing , Bumping and Grinding 😜😜 going on in the next room all day and all night.The people working here and cleaning are doing there best to maintain this dump but you can only clean a dilapidated place so much. I wish I did a little more research on hotels before I booked this place which was almost $400.00 for 1 night. This is in no way an insult to the staff of this Hotel but even they deserve Better. NEVER RETURN.
Stayed 1 night in May 2024

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Shelley

Liked: Cleanliness, staff & service
Hotel was good but no refrigerator in the room !!
Stayed 3 nights in Apr 2024

4/10 Poor

Elizabeth, Peterborough

Disliked: Property conditions & facilities
First of all this is listed as a “boutique “ hotel. Maybe 20 years ago. Upon check in the internet was down. The night manager, with food dripping out of his mouth, couldn’t give me a key and suggested I just leave the door wedged open as I had to go back down to the car. By the following morning the elevator wasn’t working, so I had to walk up and down a dingy set of stairs to leave and someone had to walk back up to open door. The car valet and day front desk man were great- they didn’t have much control over problems. My room was clean ( if outdated) but the common areas , hallways, and elevator carpet were in need of cleaning and maintenance. 24 hrs later I got a key and the elevator was fixed. I wouldn’t recommend anyone stay there. And honestly should be given a refund for part of my stay-
Stayed 2 nights in May 2024

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really unprofessional specially the front desk. The elevator did not work.
Stayed 1 night in May 2024

2/10 Terrible

melany

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Terrill on 2 May 2024
Dear Melany,What you’ve described isn’t reflective of the standard to which we hold ourselves, and I’m disappointed to know that we missed the mark during your visit. However, your feedback is much appreciated as we are always looking for ways to improve our guest experience.Warm regards,

10/10 Excellent

mackenley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place was nice and clean and the staff at the desk was so nice to us
Stayed 1 night in Apr 2024
Response from Terrill on 30 Apr 2024
Dear Mackenley, We are delighted to hear how enjoyable your stay was with us. Thank you for taking the time to share your kind words to other Expedia travelers. We look forward to welcoming you back in the near future.Warm regards,

10/10 Excellent

Lia

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet parking was such a great guy he helped me so much the last morning when I was there.
Stayed 1 night in Apr 2024
Response from Terrill on 23 Apr 2024
Dear Lia, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,

6/10 Okay

Cornel

Travelled with partner
My 'check-in' was awful (it was right after midnight, which I'd informed that it would be then), which left me with a bitter taste, as the person (I'll not say, clerk, as he looked like someone whose slumber I'd disturbed and who presented as such)---came to the counter, whilst on a personal phone call and fumbled my confirmation by deleting same, as it wasn't being given the required 'full attention' by someone in the 'service industry'. I eventually was able to make my way to the room, which didn't 'live-up' to the exorbitant rate I was charged. (a few rustic appliances adorned the room in the form of a radio, bath and toilet fixtures and air condition unit, which wasn't a design addition, but ancient features. The next day's staff was the only feature that presented as current and not 'a throwback' and they allayed my fears, that my stay wouldn't be a total disaster. Would I stay there again; no!
Stayed 2 nights in Apr 2024
Response from Terrill on 18 Apr 2024
Dear Cornel, I was very disappointed to read about your experience and thank you for informing us about your frustrations. I must apologize that you did not have a warmer interaction with our associates. We pride ourselves on providing exceptional customer service and I am sorry that this was not reflected in your stay. As always, I value the feedback since it serves as a way to improve our Hotel and our team.Sincerely,

2/10 Terrible

Gurpreet

Disliked: Staff & service, property conditions & facilities
No microwave in room
Stayed 1 night in Apr 2024
Response from Terrill on 16 Apr 2024
Dear Gurpreet, Thank you for reviewing your recent stay with us. We regret that your concerns were not properly addressed during your time with us. We do try to offer alternatives anytime a guest is not satisfied and apologize that we missed the opportunity to rectify. Your feedback is very important and all guests comments are utilized to improve our Hotel and our Team.Sincerely,

6/10 Okay

Michelle

Stayed 2 nights in Apr 2024
Response from Terrill on 16 Apr 2024
Dear Michelle, We thank you for providing us with your feedback and sharing your overall experience with the The Andrew Hotel. We apologize that we failed to meet your expectations. We will certainly share this valuable information with our team, and more specifically with the respective departments that will be assigned to help rectify them. Sincerely, Warm regards,

10/10 Excellent

Elizabeth, Seekonk

Stayed 1 night in Apr 2024

8/10 Good

Amy

Travelled with family, Business traveller
Arrived late night and the check in guy was so rude, there was no parking available and when asked where i should park he said he didn't know. I was ready to pack up and leave the next morning. Then i met Veronica and Willie - great customer service by them, they went above and beyond to make the rest of my stay enjoyable. The room we had was not the greatest but they are in the process of renovating rooms . We already have another stay planned here, hopefully with a newer room.
Stayed 2 nights in Apr 2024
Response from Terrill on 11 Apr 2024
Dear Amy, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back.Sincerely,

8/10 Good

Claudio

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Terrill on 10 Apr 2024
Dear Claudio, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,

10/10 Excellent

Scott

Stayed 4 nights in Apr 2024
Response from Terrill on 30 Apr 2024
Dear Scott, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back.Sincerely,

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here
Stayed 1 night in Apr 2024
Response from Terrill on 8 Apr 2024
Dear Ryan, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

6/10 Okay

Alens

It was okay
Stayed 1 night in Mar 2024
Response from Terrill on 5 Apr 2024
Dear Alens, We thank you for providing us with your feedback and sharing your overall experience with the Andrew Hotel. We apologize that we failed to meet your expectations. We will certainly share this valuable information with our team, and more specifically with the respective departments that will be assigned to help rectify them. The Andrew Hotel is committed to making continued improvements and investing additional resources back into the Hotel to add to our overall guests’ satisfaction. Again, we thank you for your time and consideration. Sincerely,

2/10 Terrible

Lavannya

Stayed 1 night in Mar 2024
Response from Terrill on 23 Apr 2024
Dear Lavannya, We appreciate your feedback from your recent stay at The Andrew. We regret that there were aspects of your stay that did not meet your expectations but are grateful for the opportunity to understand how we can improve.Sincerely,

10/10 Excellent

Carla

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Terrill on 2 Apr 2024
Dear Carla, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back.Sincerely,

4/10 Poor

Riley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly rude staff
Stayed 1 night in Mar 2024
Response from Terrill on 1 Apr 2024
Dear Riley, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

10/10 Excellent

Wilmine

Stayed 1 night in Mar 2024
Response from Terrill on 22 Apr 2024
Dear Wilmine, We are delighted to hear how enjoyable your stay was with us. Thank you for taking the time to share your kind words to other Expedia travelers. We look forward to welcoming you back in the near future.Warm regards,

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Judy at the front desk was amazing
Stayed 1 night in Mar 2024
Response from Terrill on 29 Mar 2024
Dear Ross,We really appreciate the time that you have taken to give your feedback on the level of service that was received during your stay. Here at The Andrew, our staff focuses on giving only the best service to all of our guests, and I am so happy to hear that your experience was such a positive one. Thank you again for taking the time to write a review on Expedia and allow other potential guests to read of the great service you received. We look forward to seeing you in the future!Sincerely yours,

6/10 Okay

Rosanne

Travelled with family, Business traveller
Liked: Staff & service
parking was difficult very small area to park. there were no blankets on the beds when we arrived and no blowdryer. no refrigerator these are essentials
Stayed 2 nights in Mar 2024
Response from Terrill on 29 Mar 2024
Dear Rosanne, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

6/10 Okay

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
The building's exterior is very shabby looking and is in desperate need of a facelift.
Stayed 1 night in Mar 2024
Response from Terrill on 28 Mar 2024
Dear Laurence, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

10/10 Excellent

Nnamdi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and the staff was great as well
Stayed 1 night in Mar 2024
Response from Terrill on 26 Mar 2024
Dear Nnamdi, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back.Sincerely,

6/10 Okay

Kadeen, Danbury

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The building is an old building. Not renovated; furniture is dirty and worn out in lobby. Rooms are decent size. Bathroom very old and bathroom door didn’t close. Staff was great but the place was a bit underwhelming.
Stayed 1 night in Mar 2024
Response from Terrill on 25 Mar 2024
Dear Kadeen, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

10/10 Excellent

Ravi

Stayed 1 night in Mar 2024
Response from Terrill on 11 Apr 2024
Dear Ravi, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,

2/10 Terrible

Michael

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
There was no housekeeping for 2 days. Had no towels, no soap. Room was left a mess. Manager was on “vacation” and nowhere to be found. I spend over $800 for my stay.. I expected better treatment, better quality, especially for the area where the hotel is located. Very disappointed.
Stayed 5 nights in Jan 2024
Response from Terrill on 19 Mar 2024
Dear Michael, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

10/10 Excellent

Mahalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Place is clean and quiet. Parking is not great but there is a )15 per day charge for valley parking.
Stayed 1 night in Mar 2024
Response from Terrill on 19 Mar 2024
Dear Mahalia, We are delighted to hear how enjoyable your stay was with us. Thank you for taking the time to share your kind words to other Expedia travelers. We look forward to welcoming you back in the near future.Warm regards,

8/10 Good

Lauren

Travelled with family
Disliked: Amenities
We had a great stay, just wish we knew there wasn’t a store close by or vending machines for water
Stayed 1 night in Mar 2024
Response from Terrill on 4 Mar 2024
Dear Lauren, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,

4/10 Poor

Maria, Babylon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
too old and the parking is excessively high per night. and the bell boy demanded a tip!
Stayed 1 night in Feb 2024
Response from Terrill on 14 Mar 2024
Dear Maria, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

4/10 Poor

Jenai

Business traveller
Customer service horrible best service was doirman
Stayed 1 night in Feb 2024

4/10 Poor

Helaine

Disliked: Cleanliness, property conditions & facilities
Just go to a Motel 8… It seems like a great price for a luxury boutique hotel, but there is absolutely nothing luxury, boutique or even acceptable about it, except a generally really good staff at the front desk~I would say all the people were great, but then I came in at about 10 pm to find tbe I got sneakers off and with his filthy socks propped up on the desk. I had to keep calling him from the front and he was obviously inconvenienced that he had to get up to give me towel… And then get up again when my key didn’t work ( each time I left I had to go down to have the key activated again) This place needs to be painted or at the very least cleaned~The carpets are old and worn, but worse covered in junk and dirt that it looked like wasn’t vacuumed every day that I was there~There were two small desk lamps in the room, period. No overhead light and the standing light didn’t work. The heat cannot be adjusted, so it was blasting and I slept with the window wide open for three nights in February so the fresh air being so chilly balanced out the extreme heat, but came with the noise of train passing by right outside. Even little things like the desk chair, which I had to bring into the bathroom with the only light to see to get ready, was so stained and filthy that I had to put a towel over it to sit on it~The price was very low on Expedia, but even a budget hotel should be clean and have heat and light~ Don’t stay here~
Stayed 3 nights in Feb 2024
Response from Terrill on 22 Feb 2024
Dear Helaine,Our goal is to provide each guest with the best service and accommodations possible, so it's tough to hear that you were left unhappy after your stay with us. I'd love for you to reach out to me directly about this so I can figure out where we went wrong and make things right.What you’ve described isn’t reflective of the standard to which we hold ourselves, and I’m disappointed to know that we missed the mark during your visit. However, your feedback is much appreciated as we are always looking for ways to improve our guest experience.Warm regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Feb 2024
Response from Terrill on 22 Feb 2024
Dear Traveler, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back.Sincerely,

8/10 Good

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service
The front desk was helpful and cooperative but tv was broken.
Stayed 1 night in Feb 2024
Response from Terrill on 21 Feb 2024
Dear Gustavo, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,General Manager

2/10 Terrible

Prabhjot

Disliked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Feb 2024
Response from Terrill on 20 Feb 2024
Dear Prabhjot,What you’ve described isn’t reflective of the standard to which we hold ourselves, and I’m disappointed to know that we missed the mark during your visit. However, your feedback is much appreciated as we are always looking for ways to improve our guest experience.Warm regards,

8/10 Good

Eric

Stayed 2 nights in Feb 2024
Response from Terrill on 21 Mar 2024
Dear Eric, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,

6/10 Okay

Karin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not very clean
Stayed 2 nights in Feb 2024
Response from Terrill on 20 Feb 2024
Dear Karin, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay.Warm regards

10/10 Excellent

Nazma, San Ramon

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Terrill on 19 Feb 2024
Dear Nazma, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not be more convenient across from the Great Neck LIRR station. Beds were very comfortable. Room was a bit stuffy, but I was able to open a window, which is a rare treat these days.
Stayed 1 night in Feb 2024
Response from Terrill on 19 Feb 2024
Dear Gregory, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back.Sincerely,

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great staff
Stayed 1 night in Feb 2024
Response from Terrill on 19 Feb 2024
Dear Alyssa, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,

6/10 Okay

Tyler, Timnath

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly. Location is close to downtown. Room was ok, definitely needs updating
Stayed 1 night in Feb 2024
Response from Terrill on 19 Feb 2024
Dear Tyler, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

2/10 Terrible

Denis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bday
This hotel had to be the worst that I have stay super dirty all around
Stayed 1 night in Feb 2024
Response from Terrill on 12 Feb 2024
Dear Denis, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
do not go there
the hotel smells weed, its dirty, carpet was old, smelly, and dirty! sheets were NOT changed! found some hair on bed, they had to put us into different rooms. hotel is outdated, very old, needs renovation asap! best plus is a doorman/luggage man service! this guy was such a nice person.
Stayed 1 night in Feb 2024
Response from Terrill on 12 Feb 2024
Dear Traveler,Our goal is to provide each guest with the best service and accommodations possible, so it's tough to hear that you were left unhappy after your stay with us. I'd love for you to reach out to me directly about this so I can figure out where we went wrong and make things right. What you’ve described isn’t reflective of the standard to which we hold ourselves, and I’m disappointed to know that we missed the mark during your visit. However, your feedback is much appreciated as we are always looking for ways to improve our guest experience.Warm regards,

10/10 Excellent

Ethne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024
Response from Terrill on 7 Feb 2024
Dear Ethne, We are delighted to hear how enjoyable your stay was with us. Thank you for taking the time to share your kind words to other Expedia travelers. We look forward to welcoming you back in the near future.Warm regards,