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"Cindy was the best x2!!! I would stay here again !!! "

"Yes"

"Excellent location and friendly staff make this a great place to stay in Hanoi. We had four nights and thoroughly enjoyed our visit. We were especially impressed with the personal care and attention provided by Katy from reception. She was very helpful throughout the trip. The food and cocktails were all better than we expected . Would definitely recommend this hotel in Hanoi."

"Everything was very good. But the staff made it exceptional. Hanoi can be intimidating to a first-time visitor. The staff were always offering helpful tips, direct support, and recommendations."

"The staff were accommodating The staff in the kitchen were exceptional, they prepared the best coffee for breakfast. They serve their guests with utmost care. We will probably comeback next time around. The location is within the walking distance for a local attraction. "

"Clean, friendly, and efficient "

"The suite had 2 separate toilets which was a nice addition "

"The hotel is beautiful and in a great location. But what stands out is Mai and all the staff in the hotel and I mean everyone of the staff. From the moment you get out of the taxi, until you leave the hotel, you are treated like their only guest. The patience the staff have with certain customers is incredible. The spa below the hotel in an oasis of calm in the centre of Hanoi. Lovely breakfast and rooms are immaculate. Stay here and you will never forget it."

"Staff went completely out of their way to help at every opportunity "