Ebina Apart Hotels

"The staff of the Hotel New Grand was simply outstanding. I had a problem with my Canadian cell phone and the staff was exceptional with their assistance in helping to resolve the problem. Simply the best and "we shall be back"."

"Perfect room after a long travel day. Check in was easy. Front desk was open for late check in. Close to airport allowed for quick and affordable transit late at night. "

"Cute and comfortable; and excellent access from Haneda airport. Right on the water with an excellent view."

"Yes and very courteous."

"(1) Punctuation: The shuttles were on time, and the drivers were friendly and professional. (2) Hospitality: The receptionist was so kind as to offer me a late check-out, given my evening flight, and to arrange the shuttle to the airport at my convenience. The next morning, the restaurant server helped me maximize my Accor membership benefits while keeping my budget in check. (3) Modern & sophisticated room design: smart lighting and rational amenities, just enough for what I need, yet saving space and investment for the hotel.(4) World-class Breakfast with hundreds of food courses from east to west. It's a nice surprise for the Mercure hotel brand. (5) It was a minus point that the Mercure Haneda Airport hotel did not offer Accor loyalty points, but I am on with Expedia’s keycast benefits."

"Everything was great!"

"Everyone, including the reception staff, parking attendants, housekeepers, and store staff, are consistently courteous and professional. This is probably my fifth time staying here, and I’ve never been disappointed. The rooms are always very clean and well stocked. I would definitely stay again."

"Everything from check-in to checkout was amazing. The facility was great with big room sizes, comfortable bed/pillows, and nicely set-up bathroom. Cleaning services were very accommodating for guest timelines and the 12pm checkout time was very welcome. "

"such a beautiful place"