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"The hotel itself was good but we had my van broken into as well as two other vehicles we had a expensive amount of equipment stolen to the value of £24000 so I won’t be staying there in the future "

"We would return to this hotel, because in many ways it was lovely! Super park view, well organised breakfast, sky bar views, great location-we stayed 3 nights-great value for money. Car parking was not a problem, plenty of spaces but pricing confusing! We arrived at the car park 3-5pm and left 10.30-11am each day-and was charged £9 each day! The hotel said it was cheaper if they didn't endorse the ticket-so we didn't! I will add a photo of the car park notice-confusing! and the one at the hotel for the surface car parking which seemed to be accurate! The room was spacious, but at 5'3'' I nearly had to take a running jump to get on the bed-it was so high! Only one chair for both of us, so it was a hot seat to try to get on first! It would have been good for both of us to be able to sit with a cuppa and look at the view in the morning! After first night the room was made up, second day we came back to dirty cups, full bins etc-apparently you have to ask for your room to be made up? In the evening bar staff stood around chatting, quick to get orders-but slow to deliver! One evening we waited over half an hour for 2 hot chocolates (they did only charge us for one when they eventually came) Bar and restaurant food-limited and expensive."

"The room was spacius and clean but the shower controls need attention. We enquired about dinner as we were going to the theatee. We were not informed that the hotel offered pre theatre early dinners and so ate elsewhere. Very good breakfast with plenty of choice."

"2nd stay , love this place , will definitely return"

"all things were good but the light in rooms are not sufficient that I felt."

"This is the best hotel in Coventry and is a lot very building with a very good breakfast. They steadfastly refuse to fit an entry system so if you’re out late , expect to have to bang on the windows and hope someone hears you "

"Room was nice. Property had all you'd need."

"Premium hotel with good service and facilities. A proper luxury feel."

"My wife and our two young children arrived at 6pm to be told that the prepaid family room, booked and paid for two months in advance, was unavailable because the hotel had overbooked. That is a breach of the booking we paid for, and the explanation given ("it's what the airlines do") was wholly inadequate. In a frustrated and passive aggressive tone, the male reception staff member even said “I’ve had to deal with this stuff all day!” My wife was left stranded hours from home with one autistic child, while the reception staff were dismissive and unhelpful. The options offered were unreasonable: 1) separate rooms for a mother and young children (expecting one of the children to stay in a room on her own!), 2) a twin room for two children to share a single bed, or 3) find another hotel. After escalation, the hotel eventually arranged alternative accommodation in a Ramada hotel 10 minute’s drive away, but it was inferior, in a less suitable location, and required my wife to walk from a separate carpark in an undesirable area at night with children and luggage. Ultimately, the hotel failed to provide a reasonable alternative promptly, and its handling of the matter fell far below any acceptable standard of care. We incurred distress, inconvenience, and a clear loss of the service we contracted for. We will not return and I would urge anyone to reconsider using this hotel."