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"The place was falling apart the roof was leaking and the whole place smells, the rooms were basic but the beds were like sleeping on a lump of stone even immigrants would avoid this place like the plague."

"The hotel is situated on Botchergate, Carlisle central pub zone, and the noise/music from the pubs literally on the corner not even 50m from our room windows is horrendous. We had an adjoining door between our rooms, and listened to a bunch of lads from 1pm onwards talking all night! The attic room upstairs, could hear every footstep (paper thin walls) Then people drunk screaming in the alleyway! Bathroom was horrendous! (Something out the shiny water m134) With a bath shower setup (yeah, shower curtain) and couldn’t even have a bath!. Place smells, and carpets bare. It’s just rundown, and £116 for the nught. Let down tbh."

"Pleasant experience overall. Staff was amazing and very helpful."

"All staff were very friendly and extremely helpful, made us feel very relaxed during our stay. The breakfast here was absolutely fabulous with everything there that it stated was there. We also had an afternoon tea booked for after our small wedding and this was excellent and so was the lovely Maria who served our champagne and made sure we had everything we needed. Above and beyond expectations and we were not rushed at all. There is plenty of parking for guests and the grounds of the Hotel are stunning. Lots of photos of that! We would definitely stay again to give us more time to explore. Also, we would book a bigger room."

"Comfortable and clean, friendly and professional staff, breakfast was nice too at the services overall a comfortable and restful stopover for me "

"Only stayed one night but room was clean, staff were friendly and breakfast was good"

"The hotel was beautiful, rooms lovely and clean! The swimming pool and spa facilities, steam room were very good and very relaxing! The food at the FYR restaurant on site was lovely and reasonably priced aswell. The only cons I would say is that the drinks at the bar and and the pool are very expensive, considering the amount you are spending on everything else, in my opinion they don’t need to be that expensive. Overall had a very relaxing weekend, and I would return."

"Lovely place to stay. Great central location. Close to restaurants and pubs. Ideal for our little get away. Breakfast was brilliant."

"Food was great service was great room was great overall thumbs up especially for the staff and atmosphere "