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"Our Villa was clean and ready when we arrived. Check in was easy and staff were very friendly and helpful. We were driven by golf cart to our room and bags were brought up to us. The entire stay was amazing. Very polite and respectful to all of us. Would highly recommend and would love to return. "

"The hotel said noise proof rooms. That was not true at all. Got zero sleep. Heard every plane take off and land. Heard every door slam shut all the way down the halls. Hotel seemed very aged. Had the old landlord special with paint jobs. Toilet was leaking from the piping. Good thing was that the hotel was right on the terminal so was very convenient."

"The pool was OK clean and the staff was very helpful"

"Good and affordable."

"Beautiful resort, great location, exceptional customer service. The hotel and amenities are top notch."

"Limited staff to keep hotel halls and bathrooms clean. Limited wait staff on beach caused delays in ordering food. "

"Great room Outstanding view Plenty of dining options Private island is off the chain Golf course is challenging but rental clubs leave a lot to be desired. Place has expanded significantly since my visit over a decade ago. "

"We stayed at Royal Sonesta San Juan for a milestone birthday and had a great experience. Our room overlooked the pool, was clean, spacious, and comfortable. The breakfast staff and pool service were phenomenal, and the drinks across the bars were consistently good, which made it easy to enjoy the property without leaving. Front desk staff was professional and efficient, just more direct than warm. Lester, our concierge, really stood out. He helped us secure a last minute rental car and gave us great guidance on exploring the island safely. Overall, this is a clean, well located resort with strong service where it counts. We would definitely book again."

"Throughout my stay I was perpetually irritated by the fact that you have to show up at the pool around 7am to put an object to claim a poolside chair. Literally, people are putting playing cards down on banks of chairs. We were told this by another guest after arriving in the afternoon, and it proved out everday thereafter. The other locations for extra guests are by a restaurant about 200' away that includes picnic tables or an artifiicial turf field equally distant that had no umbrellas most days. Sitting on the picnic table benches got old very fast. We chose this resort as it was family friendly and hoped our child would enjoy meeting some other kids. He did and that was great, but they wanted to stay at the pool most of the time, so getting a chair on the beach didn't add much value for us. The staff were nice, committed to customer service and the food was very good for the most part. We won't come back here, because the pool issue was absurd and sitting on a picnic table bench was annoying. "