City of Westminster Hotels, London

"Good selection of food plates should be heated to save the breakfast food going cold too quickly"

"The staff were very friendly and genuinely interested in what we were doing during our stay. Check-in and check out was very easy. The standard room was very large compared to other hotels and everything was very clean."

"Breakfast was great! Walking distance from major attractions! "

"AC didn’t work thru out the stay "

"Our room was impossibly small with only a bed to sit on or take turns getting items from our suitcases by putting them on the bed. Next time I would definitely request a larger room. It was very very tight for the four nights we were there. Otherwise, staff was nice, room was clean. We would like to have had wash cloths."

"Clean room, friendly staff and a can’t-beat location"

"Location was great; everything else was NOT. They are like the cheapest of the cheap airlines that nickel and dime you for everything: $80 for a few hours of early checkin, $25 for holding your bag, no fresh towels or linens for a 5 night stay, no garbage removal, no coffee, no nothing!"

"I recently stayed at The Clermont London and overall had a positive experience. The standout for me was the staff — they were excellent throughout: friendly, professional, and always willing to help. The hotel itself is fantastic in terms of location, presentation, and overall atmosphere. However, the experience was let down by the initial room we were given (Room 701). Unfortunately, it really wasn’t up to the standard expected — it felt very small, enclosed, and quite frankly more like a prison cell than a comfortable hotel room. While we did request to move, it was disappointing that we were charged £20 to change rooms, especially given the condition of the original one. In summary: great staff and a lovely hotel overall, but the first room and the charge to move did take the edge off what could have been an excellent stay."

"Was not offered a menu, not spoken to by any staff member. Not impressed at all."