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Reviews of Hotel Sicomoro

3 out of 5
Hotel Sicomoro
Boulevard Antonio Ortiz Mena 411, Presidentes, Chihuahua, CHIH

Reviews

7.6

Good

Rating 10 - Excellent. 257 out of 799 reviews" "
Rating 8 - Good. 249 out of 799 reviews" "
Rating 6 - Okay. 163 out of 799 reviews" "
Rating 4 - Poor. 75 out of 799 reviews" "
Rating 2 - Terrible. 55 out of 799 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

andres

There is a restaurant with restricted service hours
Stayed 5 nights in Feb 2024
Response from Gerencia de Operaciones on 25 Mar 2024
Estimado Sr. Andres, gracias por sus comentarios sobre su estancia, sus comentarios nos ayudan a saber tanto nuestras áreas de oportunidad como también si vamos por buen camino. Le esperamos pronto en Hotel Sicomoro. Queremos informarle que estamos en proceso de remodelación de habitaciones y algunas áreas del hotel.

10/10 Excellent

Elvia, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gerencia de Operaciones on 6 Feb 2024
Estimada Srta Elvia, gracias por sus comentarios sobre su estancia, sus comentarios nos ayudan a saber tanto nuestras áreas de oportunidad como también si vamos por buen camino. Le esperamos pronto en Hotel Sicomoro. Queremos informarle que estamos en proceso de remodelación de habitaciones y algunas áreas del hotel.

8/10 Good

JOSE DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gerencia de Operaciones on 23 Jan 2024
Estimado Sr. JOSE DAIEL, gracias por sus comentarios sobre su estancia, sus comentarios nos ayudan a saber tanto nuestras áreas de oportunidad como también si vamos por buen camino. Le esperamos pronto en Hotel Sicomoro. Queremos informarle que estamos en proceso de remodelación de habitaciones y algunas áreas del hotel.

2/10 Terrible

Marcos

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
this hotel is to old but that is not the problem, the problem is they have mold in the restrooms and also the furniture was broke and the walls and the carpet looks dirty, they can do better if the owner take care of the hotel, they need to invest to look better
Stayed 1 night in Dec 2023
Response from Gerencia de Operaciones on 26 Jan 2024
Dear Mr. MarcosWe are sorry for the problems you had during your stay. We hope to offer you better service during your next stay.

6/10 Okay

Arturo, ciudad Juárez

Travelled with family
Liked: Cleanliness, staff & service
The hotel is well known in the city. It is showing its age in some details. Probably need to let guests know that by default, no towels or ironing board/iron are in the room.
Stayed 2 nights in Nov 2023

2/10 Terrible

Leobardo

Travelled with family
Disliked: Staff & service, room comfort
Mala actitud mal servicio recepcion y Restaurante
Mala actitud desde el Joven En Recepcion.. Nos tocó llegar por la noche y nada amable.
Stayed 1 night in Oct 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Phillip

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property which was a 3 star hotel rated on expedia, was not. Bed was mattess on top a wood base. Very uncomfortable! The daily breakfast did not include orange juice, but there was an up charge of 2.35/glass of juice, whether you ate the rest of the breakfast didn’t matter. Asked for 1st floor room because of a disability ( no elevastor either) got a room right on the parking lot. So every car and person who came in to the hotel that way, passed my room.
Stayed 5 nights in Sep 2023
Response from Gerencia de Operaciones on 16 Oct 2023
Estimado Sr. Phillip, lamentamos mucho su calificación respecto a su estancia, todos los comentarios ya sean positivos o negativos nos ayudan a mejorar día con día. Esperamos poder brindarle un mejor servicio en una estancia futura. Cabe mencionar que estamos en proceso de remodelación de habitaciones y algunas áreas del hotel.

10/10 Excellent

JESÚS GALLARDO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Costo bastante competitivo por instalaciones bien mantenidaas y comfortables.
Stayed 5 nights in Aug 2023
Response from Gerencia de Operaciones on 28 Aug 2023
Estimado Sr Jesús, gracias por sus buenos comentarios sobre su estancia, sus comentarios nos ayudan a saber tanto nuestras áreas de oportunidad como también si vamos por buen camino. Le esperamos pronto en Hotel Sicomoro.

2/10 Terrible

Jaime

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You waking to the lobby it smells like disgusting like bad cabbage. You enter the building were the rooms are it reeks smells like a smokers bar. The first room we got the toilet did not have water I had to turn it on. I sit down in this toilet and lean to the front and almost fell down the toilet was not screwed on it had a plaster of silicon where the bolts go. I told the staff and the were very helpful (only good thing this hotel had). The gave me another room and it did not have a remote for the ac I had to go back up and get it from the other room. Oh and fyi if you stay here do not bring a lot of luggage because there is no elevator for the second floor.
Stayed 1 night in Aug 2023
Response from Gerencia de Operaciones on 28 Aug 2023
Estimado Sr. Jaime, lamentamos mucho sus comentarios respecto a su estancia, todos los comentarios ya sean positivos o negativos nos ayudan a mejorar día con día. Esperamos poder brindarle un mejor servicio en una estancia futura.

6/10 Okay

Saul, El Paso

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
Matrices were not the best, air conditioner was barely working. Pool was out of service.
Stayed 1 night in Jul 2023
Response from Gerencia de Operaciones on 28 Jul 2023
Dear guest, We regret your experience at the hotel, your comments help us to improve day by day. we are waiting for you soon

10/10 Excellent

Daniel

Stayed 1 night in Jul 2023
Response from Gerencia de Operaciones on 28 Jul 2023
Gracias por su buena calificación sobre su estancia en Hotel Sicomoro. ¡Le esperamos pronto!

2/10 Terrible

Stephen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Property is conveniently located really not much restaraunt service- no bar-no box prings on bed-i asked for wake cslls and never received them-towels were not changed out-place has really gone downhill in the last 10 years-i willnot stay there again-been there 4-5 times last 15 years
Stayed 4 nights in Jul 2023
Response from Gerencia de Operaciones on 28 Jul 2023
Dear guest, We regret your experience at the hotel, your comments help us to improve day by day. we hope to see you again soon

2/10 Terrible

Luisa

Stayed 1 night in Jun 2023
Response from Gerencia de Operaciones on 28 Jul 2023
Estimada Srta.Luisa, lamentamos mucho su calificación respecto a su estancia. Esperamos poder brindarle un mejor servicio en una estancia futura

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Gerencia de Operaciones on 28 Jul 2023
Gracias por su buena calificación sobre su estancia en Hotel Sicomoro. ¡Le esperamos pronto!

8/10 Good

Valeria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Siempre buena experiencia en este hotel
Stayed 1 night in Jun 2023
Response from Gerencia de Operaciones on 28 Jul 2023
Estimada Srta Valeria, gracias por sus buenos comentarios sobre su estancia, sus comentarios nos ayudan a saber tanto nuestras áreas de oportunidad como también si vamos por buen camino. Le esperamos pronto en Hotel Sicomoro.

8/10 Good

jose

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Bien en terminos generales
En general estuvo bien, sin embargo nos preguntaron si quieramos limpieza en la habitacion, y no la limpiarion. Tambien aun y cuando cuando reservamos nos dijeron que incluia el desayuno, el lunes no habria el restaurant, porque supuestamente ese dia no hay servicio, y pues no avisaron desde el momento que uno hace la reservacion.
Stayed 2 nights in May 2023
Response from Gerencia de Operaciones on 28 Jul 2023
Estimado Sr. Jose, lamentamos mucho sus comentarios respecto a su estancia, todos los comentarios ya sean positivos o negativos nos ayudan a mejorar día con día. Esperamos poder brindarle un mejor servicio en una estancia futura.

4/10 Poor

andres

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Property in bad condition, breakfast offered very limited, fitness room with equipment from 1980. noisy at night.
Stayed 4 nights in May 2023

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

6/10 Okay

Erika

Stayed 2 nights in Apr 2023
Response from Gerencia de Operaciones on 9 May 2023
Estimada Srta Erika, lamentamos mucho su calificación respecto a su estancia, todos los comentarios ya sean positivos o negativos nos ayudan a mejorar día con día. Esperamos poder brindarle un mejor servicio en una estancia futura.

8/10 Good

Saul, El Paso

Liked: Cleanliness, staff & service
Curtains are not blackouts, light from outside is to bright and disturbs sleep. No outside sounds!
Stayed 2 nights in Apr 2023
Response from Gerencia de Operaciones on 16 May 2023
Dear guest, thank you for qualifying your stay, all your comments help us improve

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2023
Response from Gerencia de Operaciones on 16 May 2023
Estimado Carlos. Gracias por su buena calificación sobre su estancia en Hotel Sicomoro. ¡Le esperamos pronto!

6/10 Okay

Jaime

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I've stayed there about more than 30 years ago, and wanted to see what is was like to be there again. Honestly very disappointed compared to how it was in that time. Hotel has actual been been left behind, restaurant menu really nothing, and the bar and music totally disappear. I mean the Hotel really needs a lift up.
Stayed 1 night in Apr 2023

6/10 Okay

jorge

Stayed 1 night in Mar 2023
Response from Gerencia de Operaciones on 16 May 2023
Estimado Sr. Jorge, lamentamos mucho su calificación respecto a su estancia, todos los comentarios ya sean positivos o negativos nos ayudan a mejorar día con día. Esperamos poder brindarle un mejor servicio en una estancia futura.

10/10 Excellent

Irene

Todo muy vien super limpio lo Unico es k El desayuno diaria Mente es chilakiles y frijoles
Stayed 3 nights in Mar 2023
Response from Gerencia de Operaciones on 9 May 2023
Estimado Huésped, gracias por sus buenos comentarios sobre su estancia, sus comentarios nos ayudan a saber tanto nuestras áreas de oportunidad como también si vamos por buen camino. Le esperamos pronto en Hotel Sicomoro.

8/10 Good

Wendy

Stayed 1 night in Jan 2023
Response from Gerencia de Operaciones on 23 Feb 2023
Gracias por su buena calificación sobre su estancia en Hotel Sicomoro. ¡Le esperamos pronto!

10/10 Excellent

Gerardo

Stayed 1 night in Jan 2023
Response from Gerencia de Operaciones on 23 Feb 2023
Gracias por su buena calificación sobre su estancia en Hotel Sicomoro. ¡Le esperamos pronto!

8/10 Good

Guillermo A

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2023
Response from Gerencia de Operaciones on 23 Feb 2023
Gracias por su buena calificación sobre su estancia en Hotel Sicomoro. ¡Le esperamos pronto!

2/10 Terrible

Santa

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

8/10 Good

Joseph Jasol

Liked: Cleanliness, staff & service, room comfort
Hotel Sicomoro
The staff was very helpful, especially the housekeeping staff who went out of their way to make my stay a pleasant one. The room , however, had old broken furniture, thought the bed was comfortable. The location was great for attending my business
Stayed 14 nights in Jul 2022

2/10 Terrible

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Really old rooms and carpet, the bathrooms are old as well
Stayed 1 night in Jul 2022

10/10 Excellent

Valeria

Stayed 1 night in Jun 2022

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel, but overall a nice place
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Pk
Convenient
Stayed 2 nights in Dec 2021

4/10 Poor

Jesus, El Paso

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Restaurant was under remodeling.
Stayed 5 nights in Aug 2021

10/10 Excellent

Othon

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio del personal y en muy buena ubicación .
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
I got there just to sleep but the mattress was extremely hard. The hotel needs renovation in the rooms. Thank you!
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
ok for the price
Stayed 2 nights in Jun 2021

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Sergio, Las Vegas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was bad. My reservation included breakfast and they didn’t honor it. Had to reactivate room key five times.got a different room and beds to a lower quality.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2020

2/10 Terrible

John

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
I like the pool and breakfast. However, they rarely vacuum the room, I had to go to the front desk to activate the door key every day and the room didn’t have a refrigerator nor microwave.
Stayed 12 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good hotel. No elevator though. Room was clean and bed was comfortable. Very good wifi signal.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien. If you want my input, I will decide how many characters. This is really irritating.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
the room was in bad condition, housekeeping did really bad job they didn't vacuum, neither clean the sink . Tv has only few channels.
Stayed 4 nights in Jun 2019

4/10 Poor

Verified traveller

Stayed 2 nights in May 2019