Independent in Chalet Village North from NZ$532

"Ve"

"The staff is very helpful! We extended our stay due to weather impacts. Both front desk shifts, day and evening worked to have a seamless transfer to a new room. The indoor pool is ideal for small children. Our kids loved the slides and pirate ship. Highly recommend this hotel."

"The staff was amazing and super friendly. The room was clean but is a little outdated. The breakfast every morning was perfect and they had so many options. You can not get any better location wise! "

"The pictures did not match the actual condo. It was dirty and disheveled. The bookshelf was broken and all of the paintings on the wall were crooked. That wasn’t a huge deal but an indicator that is it not well kept. The carpet was filthy. I found food on the dining room floor and a bloody tissue on the bathroom floor. I can get past most things but a bloody tissue is simply unsanitary. The walls were paper thin. I was kept up literally all night. First, by the upstairs neighbors until 2am, then the wind was so loud outside that it shook the condo. I got zero sleep the second night, which is not normal for me at all. I know there’s nothing to be done about the wind especially when you’re on top of a mountain. But I never would have booked knowing how thin the walls were. I reached out to the host about the noise who said they would “make it right” by talking to the upstairs neighbors. When I informed them of the bloody tissue and uncleanliness of the condo they did not respond. The only good part of this stay was the view of the mountains. I absolutely would not book again, especially considering how they responded to my concerns. This was our 10 year anniversary so we were extremely disappointed it didn’t work out how we wanted. We cannot get that time back. "

"Our kids had a blast. The staff are so friendly. The rooms were clean and the beds were comfortable. We got to check in early at 12 and our room was ready. The next day we checked out at 11 but got to stay the whole day at the waterpark. Will definitely be back in summer for the outdoor pools etc. "

"Close by, convenient to be able to ride the shuttle back and forth. It was difficult getting back on the shuttle at night. Guests are not courtesy and want to cut line and try to jump in front of you after you have been waiting. I did go to guest services and complain. We had very noisey guest beside of us the entire stay. The toilet ran and I notified them, they don’t nothing about it. There was also a dirty bandaid left on the ledge of the shower. I asked for it to be cleaned, they said they would and they did not."

"Good "

"The rooms was excellent and very clean. The staff was great and the water park was so much fun !! Lots of fun things to do for the kids. We loved it "

"The beds are rock hard "