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"Rooms are dated and have plumbing issues, water won't drain from the basin and shower head was broken, spilling water everywhere. The issue wasn't resolved during our stay of 4 nights."

"From the moment we arrived till the moment we chevked out we were treated like loyalty The hotel facilities were amazing and we loved our room with our own plunge pool We would definately stay at The Stones Hotel again"

"Excellent "

"Loved staying here! People/staff are all so friendly and attentive. Delfi and Ayu helped with our smooth checkin/out. The food and service was 10/10 and the property as whole was amazing. Great gym and spa! Great location. Will stay here again! "

"One of the best family vacations we have ever had "

"Our stay at this hotel was nothing short of exceptional. From arrival to departure, the service was seamless—warm, intuitive, and consistently attentive. The team anticipated our needs effortlessly, and nothing ever felt too much trouble. While the buffet breakfast was of a good standard, the true highlight was the Friday barbecue dinner at Fire—an outstanding culinary experience. The attention to detail, atmosphere, and genuine hospitality made the evening truly memorable. Our room was beautifully appointed, offering a breathtaking ocean view. Every element, from the layout to the amenities, was thoughtfully curated to ensure comfort and relaxation. A special mention to Kadek (apologies if the spelling is not exact), a member of the management team, whose professionalism and gracious presence elevated our experience even further. An impeccable stay—refined, memorable, and thoroughly deserving of the highest recommendation."

"The staff are so nice and accommodating, the room is spacious and service was excellent. Also they provide airport pickup. Will stay again here is I’m in the area"

"What an experience we have had. Specifically when compared with other hotels. We have had executive room looking at ocean and with wide balcony and private area. Got best of the better room. Was just extraordinary. Amenities, food, staffs and the experience, just wow. Can’t even think of Bali without Hilton. Thanks to all the staffs for making this so beautiful. "

"Lovely staff. Nice hotel, even though there was a bit of maintenance we were informed of it. Overall very good quick stay and would recommend"