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Reviews of Sofitel Brisbane Central

5 out of 5
Sofitel Brisbane Central
249 Turbot Street, Brisbane, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 559 out of 1003 reviews" "
Rating 8 - Good. 286 out of 1003 reviews" "
Rating 6 - Okay. 104 out of 1003 reviews" "
Rating 4 - Poor. 40 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Fernando De

Travelled with family
Liked: Cleanliness, staff & service
pretty avarage for the price.... the room looked dated...as in from the 90s
Stayed 2 nights in Apr 2024

8/10 Good

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice but rooms are dated bed was very comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Adriano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservation Agent on 2 Mar 2024
Bonjour Adriano,Thank you for the review. Hope to welcome you again in the future.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to good eats. Not far from airport or international port. Quiet area. Safe
Stayed 1 night in Jan 2024
Response from Sofitel Brisbane Central on 14 Feb 2024
Bonsoir Ivonne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rhianne CampbellGuest Experience Supervisor rhianne.campbell@sofitel.com

8/10 Good

Jeffery

Liked: Property conditions & facilities
Lady in the bar was very nice
Stayed 1 night in Jan 2024
Response from Sofitel Brisbane Central on 14 Feb 2024
Bonsoir Jeffery,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rhianne CampbellGuest Experience Supervisor rhianne.campbell@sofitel.com

8/10 Good

GREG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
ALL STAFF WE DEALT WITH WERE VEY PROFESSIONAL AND FRIENDLY
Stayed 1 night in Jan 2024
Response from Tom A on 25 Jan 2024
Merci Greg!

6/10 Okay

Carolina Santiago

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 5 nights in Jan 2024
Response from Tom A on 12 Jan 2024
Bonjour, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. I do apologise that your stay could have been better and do hope that I am able to welcome you back in the near future. Sincèrement, Thomas Annand Luxury & Guest Experience ManagerSofitel Brisbane Central 0468 566 719

10/10 Excellent

Gregory

Stayed 1 night in Dec 2023
Response from Tom A on 25 Jan 2024
Merci Gregory!

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay over Christmas, it was a real treat, the restaurant is beautiful and the restaurant staff are so welcoming - nothing was a bother; we have four young children and they were so patient with them. The lobby was beautifully decorated, you could be in New York City, everything was beautiful. The only negative was that the receptionist was a bit cold, and be for the extras, they don’t miss you! You have to pay for parking onsite which I found a bit odd, over $300 for 2 cars for 3 full days. But other than that, it was wonderful!
Stayed 3 nights in Dec 2023
Response from Tom A on 23 Jan 2024
Merci for the kind review Andrew! We do hope to welcome you back again soon.

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities
One staff member Katelyn Barret went out of her way to make our trip extra special
Stayed 2 nights in Dec 2023
Response from Tom A on 23 Jan 2024
Merci Catherine! I will be sure to pass on your positive feedback to Katelyn.

10/10 Excellent

Shane

Stayed 1 night in Dec 2023
Response from Tom A on 23 Jan 2024
Merci Shane!

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sofitel was conveniently located to the inner city shopping district, as well as Suncorp Stadium, which was ideal for us.
Stayed 1 night in Dec 2023
Response from Tom A on 23 Jan 2024
Merci Vanessa!

10/10 Excellent

Praveen

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quality inner city hotel
Stayed 1 night in Sep 2023

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great service. Beds were not very comfortable and air conditioning did not work. Expensive buffet breakfast. Not much surrounding the hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sofitel definitely has the advantage of location, location, location - As it is situated directly above central station in the heart of the city. However, this venue is not only about it’s location - the staff that I met and the venues on site facilitates, were beyond par. The junior suite is a great choice.
Stayed 1 night in Nov 2023
Response from Sofitel Brisbane Central on 6 Dec 2023
Bonjour,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rhianne CampbellGuest Experience Supervisor rhianne.campbell@sofitel.com

8/10 Good

Brett

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and rooms. Staff were great
Stayed 2 nights in Nov 2023

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 2 nights in Nov 2023

10/10 Excellent

Charles

Stayed 2 nights in Nov 2023
Response from Sofitel Brisbane Central on 14 Feb 2024
Bonsoir Charles,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rhianne CampbellGuest Experience Supervisor rhianne.campbell@sofitel.com

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
luxurious hotel with relaxing bathroom amenities nice sumptuous breakfast close to the Central Station, no need cab to get to the airport, which takes as long with higher price - bath and shower water default is too hot - the spa doesn't get back to my booking, only receives automated message which makes me miss the Opal Rasul
Stayed 3 nights in Nov 2023

6/10 Okay

KHANH-LINH

Liked: Property conditions & facilities
Stayed 5 nights in Nov 2023

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Friendly staff. Good location.
Stayed 3 nights in Oct 2023

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location. In the middle of the city over the busiest train station in the city and CBD. Don't really need a car. The rooms are a little tired and only double or a kind bed but thought it was a great location and a nice hotel
Stayed 4 nights in Oct 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Beautiful clean hotel that was French inspired. Buffet breakfast was great. Close to shopping. Stay were suburb. So happy we will definitely go back
Stayed 3 nights in Oct 2023

10/10 Excellent

Robert

Stayed 3 nights in Oct 2023

6/10 Okay

Angie

Stayed 3 nights in Oct 2023

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tom A on 28 Oct 2023
Merci Dorothy!

10/10 Excellent

giorgio g

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and luxurious hotel, and a bargain, for the money. You can take the train from the airport Breakfast is glorious
Stayed 5 nights in Oct 2023
Response from Sofitel Brisbane Central on 22 Oct 2023
Bonjour,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thomas AnnandLuxury & Guest Experience ManagerSofitel Brisbane Central0468 566 719

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to check in early and staff were super
Stayed 1 night in Oct 2023
Response from Tom A on 28 Oct 2023
Merci Christopher!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Highly recommend getting the air train from the airport - goes straight to the hotel. Very convenient and fast. Great location, very central to the CBD. Metro supermarket literally across the road from the hotel. Can walk to the waterfront and catch a free ferry. Excellent customer service. Would definitely stay again.
Stayed 6 nights in Oct 2023
Response from Thomas Annand on 10 Oct 2023
Bonjour Michelle,We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Thomas AnnandLuxury & Guest Experience ManagerSofitel Brisbane Central0468 566 719

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice staff; everything was clean; great service.
Stayed 1 night in Sep 2023
Response from Thomas Annand on 27 Sept 2023
Bonjour,We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Thomas AnnandLuxury & Guest Experience ManagerSofitel Brisbane Central0468 566 719

10/10 Excellent

Cal

Liked: Cleanliness, staff & service, property conditions & facilities
Reception extremely welcoming and assisted me with the building and surroundings. Excellent restaurant with friendly staff
Stayed 2 nights in Sep 2023
Response from Thomas Annand on 27 Sept 2023
Bonjour,We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Thomas AnnandLuxury & Guest Experience ManagerSofitel Brisbane Central0468 566 719

10/10 Excellent

Cathy

Stayed 3 nights in Sep 2023
Response from Thomas Annand on 27 Sept 2023
Bonjour Cathy,We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Thomas AnnandLuxury & Guest Experience ManagerSofitel Brisbane Central0468 566 719

6/10 Okay

sherab

Stayed 2 nights in Jun 2023
Response from Tom A on 28 Oct 2023
Merci Sherab!

10/10 Excellent

Andrew Campbell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sometimes room service could be a bit late.
Stayed 7 nights in Sep 2023
Response from Tom A on 28 Oct 2023
Merci Andrew!

8/10 Good

Riska

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in Sep 2023
Response from Tom A on 28 Oct 2023
Merci Riska!

10/10 Excellent

Elenor

Liked: Amenities
No negatives
Stayed 1 night in Sep 2023
Response from Tom A on 8 Sept 2023
Merci Elenor! We are glad you had a magnifique stay!

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are amazing. Fantastic experience.
Stayed 1 night in Sep 2023
Response from Tom Annand on 8 Sept 2023
Merci Renee, We look forward to welcoming you again soon!

10/10 Excellent

Ros

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Tom Annand on 3 Sept 2023
Thank you for the 5 out of 5 Ros!

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service!
Stayed 1 night in Aug 2023
Response from Tom A on 3 Sept 2023
Thank you for the 5 out of 5 Nicola! We are glad you enjoyed your stay!

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need to be updated, but staff was friendly and gave good suggestions for what to do in Brisbane and food options near by were plentiful.
Stayed 4 nights in Jul 2023
Response from Tom Annand on 3 Sept 2023
Bonjour Jason,Thank you for providing this feedback, we are glad you enjoyed your stay overall with us, We hope to welcome you back soon!MerciTom AnnandLuxury & Guest Experience Manager

10/10 Excellent

Jing

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant at the hotel is exceptional.
Stayed 4 nights in Jul 2023
Response from Tom Annand on 8 Sept 2023
Merci Jing!

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Brendan

Liked: Cleanliness
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
The hotel was very conveniently located above central station. The area wasn't busy/noisy but it felt safer compared to Hershel St. The front desk staff were wonderful to check me in early to a lovely room up high and take my bag up to the room. Housekeeping were very prompt in delivering requested pillows. Check out was a breeze. The room was spacious and comfortable. The pool and hot tub looked so inviting but unfortunately I didn't have time to try it out. Would definitely recommend staying here.
Stayed 4 nights in Jul 2023
Response from Tom A on 19 Jul 2023
Thank you for your review.

10/10 Excellent

Andrew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, luxurious, great breakfast, comfortable bed. Lovely staff. No complaints!
Stayed 1 night in Jul 2023
Response from Reservation Agent on 19 Jul 2023
Bonjour Andrew,Thank you for your review. Glad to hear that your stay was good.

8/10 Good

James

Liked: Staff & service
Stayed 4 nights in Jul 2023

10/10 Excellent

Michael

Stayed 2 nights in Jul 2023

10/10 Excellent

KUN LAM

Liked: Cleanliness, staff & service, property conditions & facilities
Location of this hotel on top of the Central station and close to CBD is superb. The hotel is bit dated but hotel management did an outstanding job in maintaining the property to a high standard. Breakfast was marvellous. Amenties for guests were comprehensive. If you are not looking for a brand new hotel, highly recommended.
Stayed 2 nights in Jul 2023