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Rating 10 - Excellent. 1380 out of 2807 reviews" "
10 - Excellent
1,380
Rating 8 - Good. 1021 out of 2807 reviews" "
8 - Good
1,021
Rating 6 - Okay. 242 out of 2807 reviews" "
6 - Okay
242
Rating 4 - Poor. 119 out of 2807 reviews" "
4 - Poor
119
Rating 2 - Terrible. 45 out of 2807 reviews" "
2 - Terrible
45
8.6/10
Cleanliness
8.4/10
Staff & service
8.6/10
Amenities
8.4/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
8/10 Good
Derek
Travelled with partner
28 May 2024
Liked: Cleanliness, amenities
Helpful staff and good location, rooms could do with updating overall for price good value
We booked since it seems like this property was most reviewed, however, our room had moldy and musty smells. Bathroom was very old and shower leaked everywhere. I would stay somewhere else next time.
Comfortable but needs a dropoff/pickup zone at the front
George
Stayed 3 nights in Feb 2024
8/10 Good
Eric
18 Feb 2024
Eric
Stayed 4 nights in Feb 2024
6/10 Okay
Liam
Business traveller
18 Feb 2024
Good location, hotel has lots of oversights
Great location. Nice staff, who are helpful when asked but don’t give info otherwise. We had synthetic pillows as allergic to feathers but they were so hard and uncomfortable we had shoulder and neck ache.
Stanley street facing room is bad on a Saturday as all the noise from Lan Kwai Fong clubs go til early hours.
Showers are basically clean but dirt in all corners and grouting. Shower is metal and ancient and has build up of lime scale
The Oaks was nice to stay at - the property, facilities were nice and the staff were friendly, it was great stay, perfect area to walk to all the inner city shopping, events and transport.
Lisa
Stayed 3 nights in Feb 2024
8/10 Good
Anne
Travelled with partner
17 Feb 2024
Great friendly helpful staff. Good position in Brisbane. Bathroom tiles and skirting boards were very dirty. Shower cubicle needed serious upgrading. Would not stay again
Freindly helpful staff, asked for a change in room location and nothing was any trouble.. staff changed my room to a higher floor so willingly. Room was clean and location was very central to everything city.. would stay again..
many thanks Oakes on Charlotte
Staff are great. Beds good rooms clean. Great veiw the higher you go
Richard
Stayed 8 nights in Jan 2024
4/10 Poor
bradley
Travelled with family
22 Jan 2024
Disliked: Cleanliness, room comfort
Room was not clean or very well Maintained. Room was dirty with stains on the lounge. Bathroom mouldy, sink cabinet was rotting on the bottom.
Extremely long wait for the lifts
Amazing views, convenient location, having the separate lounge & kitchenette adds so much amenity over a normal hotel room (which would be the same price). Will definitely stay here again!
Air conditioning smell when entering room.
Dust at aircon vents
paul
Stayed 4 nights in Nov 2023
10/10 Excellent
Verified traveller
Business traveller
5 Nov 2023
Liked: Cleanliness, room comfort
Business trip.
An easy hotel/apartment to stay. Has everything you need and I love having a washing machine and the bedroom separate to the rest of the apartment. Great lap pool and good gym for after work.
The front desk staff was unprofessional and disrespectful. Would not recommend.
Jiang
Stayed 2 nights in Oct 2023
4/10 Poor
Nick
22 Oct 2023
Nick
Stayed 1 night in Oct 2023
8/10 Good
Claire
Business traveller
14 Oct 2023
Liked: Cleanliness, room comfort
Charlotte Suites - central but noisy
I have used various oaks aparthotels throughout Brisbane - this feels probably the oldest of them all. It has residential floors as well as guest floors - but as it is a tower building there are only 4 lifts that operate and they are often being serviced which makes not for a quick exit in the morning. As with all hotels in the CBD - its busy and noisy especially as this one is very close to cross river rail project. The rooms as becoming tired and could do with a fresh lick of paint - otherwise clean and comfortable and well set up for business travellers.