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"Perfect location to explore the historic city of Bath. The family room was a little cramped with 4 people, but we just used the room to sleep away. Great breakfast. Very friendly and accommodating staff. "

"Good breakfast clean room polite staff"

"Gorgeous building, room and well maintained gardens, however for a 5* hotel the service was poor, the staff seemed less than enthusiastic towards guests and there was no feeling of warmth or welcome from them. Possibly because they where so few in number. The hotel seriously lacks enough staff to provide much of a service. They hardly provide you with any extras in the room with only 2 coffee pods provided each day with nothing other than coffee top ups provided beyond the first day. The spa area was fantastic, 10 years ago but now its very worn and showing its age.I couldnt believe that for this level of hotel how dirty and unclean it was. Brown tide marks around the pool, black mould on the shower heads in the thermal area and the ice room smelt mouldy and was covered in black mould especially around the tube where the ice came out, the shower head and the cubicle. All the fancy showers in the thermal area didnt work as they should or didnt work at all. Most of the thermal pool jets didnt work apart from the odd few, tiles were missing, dirty windows and unclean floors. This hotel whilst lovely needs to seriously look at the service it is providing especially to guests who stay beyond a couple of days and invest maintenance and a deep clean of its spa area. Sadly this was far from a five star experience. "

"This was an ok hotel and served it’s purpose. Some of the staff were extremely helpful and friendly, whilst others just seemed to want to sell you more things. It wasn’t overly clear on booking that you had to pay for parking at £7.50 a night. We had to change rooms midway as the toilet blocked, and neither room had working heating."

"Clean and well presented. Staff very helpful. Continental breakfast limited. No fruit salads, porridge, bananas, oat milk, prunes, granolas, cereal toppings or berries etc. "

"The breakfast has changed since the last time we visited. It says that it's healthier with a very limited choice of cereal, although I found the granola very sweet. There are no longer any fried eggs or fried potatoes. Whilst I appreciate the sentiment, they still serve traditional bar meals with chips and mayonnaise, so doesn't seem a joined up approach? Preferred the previous system."

"Beautiful accommodation. Helpful obliging staff. Car perfectly safe. Upgraded room view over the river "

"The menu and restaurant staff were outstanding. Reception showed us to our room which was unexpected but much appreciated. The room was quaint, the electrics a bit of a mystery, but the hotel itself shone in all its Georgian glory."

"Good stay for the night"