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"We stayed in a Swiss Style Lodge for 2 nights in April. The lodge and surrounding grounds were well maintained and have a nice aspect - however the carpets and soft furnishings in the lodge were filthy. This really let the property down and our experience of staying here. This is something that is cheap and easy to rectify, and needs to be sorted by the management team ASAP to encourage guests to stay again. We appreciated being able to use the gym and swimming pool in the main hotel. There was some miscommunication from the receptionist over the appropriate time our children could use the swimming pool. There are swimming lessons in the pool during the weekdays which restricts access by guests to the pool, as the lanes are cordoned off. This makes the pool a bit crowded but nevertheless, our children enjoyed using the pool."

"Breakfast was good if a little limited in some way. Parking was good."

"Really enjoyed our stay here. Staff so friendly and loved the way the building has been kept sympathetic to its past. Coffee shop is great, as is the breakfast."

"Parking was so easy and the staff could not have been more welcoming and friendly. The food was excellent - we enjoyed a vegetarian dinner."

"When I came into the hotel and was given my room key, the first thing I noticed was the smell of dampness in the room. The carpet had burned marks all over it and stains and in places was missing carpet and built bar floor. The wallpaper was torn off the walls. The room was filthy dirty had not been cleaned and full of dust and dirt smoked disgusting so did the toilet and shower. There was sick and vomit on the side of the wall dried in there are multiple stains on the roof on the walls of the hotel room and over the bed. The mattress was completely filthy. Looked about 20 years old. I would not let a dog sleep in the room or even a cat the heating was switched off and did not work because of the pipework had been leaking. They were visible. Water stains all over the floor. All of the paint was peeling off the walls and ceilings and there was black mould on the windows of the hotel room. I went straight back to the hotel front desk and said the room is nothing like the ones in your photographs and I was told the hotel had not been redone for a long time and they know there is issues with the hotel and they’re trying to upgrade some of the rims when they can afford to do it however this is just the way their rooms are right now I asked and demanded to be moved to a different room. I was then shown another room which was even worse there is no elevator in the hotel room a lot of stairs and the hotel room smells of cigarettes and dogs and there was rubbish all through the hallwa"

"Always a great stay here "

"Easy to access from the M5. We received a very warm welcome. The room was clean and spacious and the bed very comfortable. All the staff were very friendly and helpful. Would definitely stay here again "

"Hotel is in a great location and all the staff were excellent. Breakfast was decent. Pool was clean and easily accessible The rooms are tired and require a refurbishment the gaps in the window allowed road noise and a draft to the room, cupboard door handles are secured primitively with wood screws and the bedside electric socket did not work. "

"Excellent place to stay, room was great and staff were very friendly. Would definitely stay here again if visiting the area. "