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"Room was clean and larger than I expect in NYC, and they upgraded us to two queen beds (instead of one). Grab & Go breakfast was plenty substantial, staff were efficient. The lobby is very busy but the floors are quiet, and being just steps away from Times Sq was so convenient. The free walking tours were an added bonus that we really enjoyed too. I would definitely stay here again."

"The room was clean and very tasteful decorated. The staff was friendly and there were plenty of bars. Did not eat the breakfast or at any restaurant because of prior reservations at other establishments. "

"Location was right next to the subway and a wine store"

"The elevator situation was awful. You had to use your card for it to tell you which elevator to go to but it was like there was no logic behind it. We waited through 6 elevators to come down because all of them were full. It was infuriating. "

"Nice stay! We stayed over Christmas. "

"The staff were very welcoming and the room was very clean . It was our second time at the hotel. "

"We enjoyed our stay during our visit. The subway and shops are super convenient. The speakeasy is a Vibe! The hotel staff is accommodating and everyone made us feel welcome! "

"First and foremost, the staff were gracious and kind. I think their performance was top-notch. Second, the food was fantastic. Whether you were getting a main dish or a dessert, you can’t go wrong. There were some very minor issues with the television, but someone quickly came to assist. It’s a very nice hotel."

"Too busy. Atrium area is like a train station. I dont like tipping in genral, but especially not for serving staff that dont make an effort - but when it is 20% already on the ticket most people dont want to make a fuss. Desk staff were quite good. Rooms were basic/functional Rooms cleaned nicely each day Weird thing with the bar/Starbucks going on. Never managed to get a starbucks because the que was too long. This is a shame because the destination fee is used as a credit for this and if you dont use it, you lose it"