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Reviews of Banff Caribou Lodge and Spa

3.5 out of 5
Banff Caribou Lodge and Spa
521 Banff Ave, Box 1070, Banff, AB

Reviews

8.4

Very good

Rating 10 - Excellent. 1263 out of 2488 reviews" "
Rating 8 - Good. 696 out of 2488 reviews" "
Rating 6 - Okay. 323 out of 2488 reviews" "
Rating 4 - Poor. 123 out of 2488 reviews" "
Rating 2 - Terrible. 83 out of 2488 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Trisha, calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this quaint little hotel
Stayed 2 nights in May 2024

6/10 Okay

Duncan, Calgary

Travelled with family
Liked: Cleanliness, property conditions & facilities
We had to remind them that we had the $15 per night food credit for being an Expedia VIP. They did not offer it up at check in until we asked them about it. Also housekeeping did not clean the room properly as they left all of the dirty glasses and cups and did not replace them. We also had 4 people staying in the room and they only left 3 towels and not enough shower gel. When we asked for more towels, front desk were stingy and said we could only get 2 extra towels. Also when we went to The Keg to get seated nobody came to acknowledge us waiting to be seated for over 10 minutes. Overall just an average experience.
Stayed 3 nights in May 2024

10/10 Excellent

Therese, The Villages

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Gus, Hari and all the front desk staff are fabulous. The Red Earth Spa is located in the building and the hot pool is wonderful. Sylvie and Victoria in the spa gave us wonderful a massage and body wrap and manipedi. Hotel is an easy walk to downtown and the Roam bus stops next to the hotel. The Keg also inside the hotel for convenient dining. Would definitely stay here again
Stayed 3 nights in May 2024

10/10 Excellent

Blake

Great!
Stayed 1 night in May 2024

4/10 Poor

Roselle

Stayed 1 night in May 2024

2/10 Terrible

Nina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I wanted to have a nice mini girls weekend, and we were very disappointed with the customer service we experienced at the hotel. The lack in follow up when we had a issue due to misinformation posted on there Expedia account, and getting told different information from each employee, or getting handed a voucher for free drinks at the Keg but only valid during happy hour. Which we received the voucher after happy hour was over and were unable to use it the next day. As we checked out at 11am which the employee who assisted us was aware… Due to the lack of customer service from the staff at the hotel. It did put a dark cloud over our mini girls. I HIGHLY recommend not to book at this hotel. ** ps the hot tub was dirty. We found 3 bandages… so cleanliness was also not a priority, up with good customer service **
Stayed 1 night in May 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Haydee

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean and nice, price is right. It’s a 10 min walk from downtown so not bad, lots of restaurants in the area. Rooms are a bit too small, we got the 2 queen bed for my 3 kids and me and felt there was not enough space. They don’t really have a pool, it’s a big hot tub but my kids like it even though it was very crowded. Staff was very nice and helpful, if we stay there again we’ll get a bigger room for sure!
Stayed 5 nights in May 2024

8/10 Good

Kam Yiu, Richmond

Travelled with family
Staff friendly.
Stayed 3 nights in May 2024

10/10 Excellent

Lauryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in May 2024

6/10 Okay

Mirjana

Travelled with family
Liked: Staff & service
This hotel has definitely seen better days and it could use some sprucing up.
Stayed 2 nights in Mar 2024

10/10 Excellent

Peihai

Liked: Cleanliness, staff & service, property conditions & facilities
Good

6/10 Okay

Luisito Hingada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really friendly. The hotel is clean and beautiful.
Stayed 4 nights in May 2024

8/10 Good

Elaine, Winnipeg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub & sauna were great. The early morning complimentary coffee in the lobby was also great. Free underground parking was a bonus. Room was big enough for 4 of us. We had a balcony which had a beautiful view.
Stayed 3 nights in May 2024

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in May 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in May 2024

8/10 Good

Jianhong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to stay
Stayed 1 night in May 2024

8/10 Good

Lindsey

Travelled with group
Liked: Cleanliness, staff & service, amenities
It is in Banff. Can't beat that.
Stayed 1 night in May 2024

6/10 Okay

chantal

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I liked the underground parking. The staff at the desk required kore training.
Stayed 2 nights in May 2024
Response from The Caribou Lodge & Spa guest experience team on 21 May 2024
Dear Chantal, thank you for your feedback and staying at The Caribou Lodge. We apologize if we missed an opportunity to make your stay more comfortable and will work hard to ensure our guest care is nothing but excellent.

4/10 Poor

Katrina

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
First of all, I chose this hotel because of the VIP benefit. But I didnt get anything at all. No food or drink as extras. No free breakfast. Parking is complimentary anyway for all guests so that doesn't count. We have to wait for a few minutes for our room which is okay. They have to ask housekeeping how long it will take for our room to be ready and they said 10 minutes. I really felt like it was rushed. I dont find the beddings completely clean especially the fitted sheet. 11am is the checkout and we asked for a late checkout and have to fight for the 30 minutes extra. They eventually said yes. But a staff was already knocking in our door about checking out 10 min after 11am. We told him front desk knows we are checking out at 11:30 I have kids and a dog so I asked if a cart can be brought to our room. They said they dont do that and have to get it ourselves. Again, no VIP experience here at all. We are frequest travellers to Banff because we live in Calgary but I wont be back in this location unfortunately. I do suggest Expedia to take them out of the VIP list. A few things to note in this hotel: there is no air conditioning. This will be a deal breaker if you go during the summer as the rooms can get very hand. They have some electric fans that can be requested. The rooms are also very small but very spacious washroom. The hot tub at the basement is big and can fit a lot of people. Overall, due to our experience, we wont be staying in this hotel anymore.
Stayed 1 night in May 2024
Response from The Caribou Lodge & Spa guest experience team on 21 May 2024
Dear Katrina, please accept our sincere apology for the issues you had during your stay with us. We have sent you a private message to follow up.

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from The Caribou Lodge & Spa guest experience team on 21 May 2024
Thank you for your kind review and we hope you can visit again soon.

10/10 Excellent

Don, San Clemente

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sierra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly warm atmosphere
Stayed 3 nights in May 2024
Response from The Caribou Lodge & Spa guest experience team on 21 May 2024
Thank you for your excellent review.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall good for its price
Stayed 3 nights in May 2024
Response from The Caribou Lodge & Spa guest experience team on 21 May 2024
Thank you for staying with us Thomas and we hope to welcome you back soon.

8/10 Good

Isabelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We are disappointed with the superior room. The room is very small, it has a tiny window and nothing special. In my opinion it is overpriced for this room. The hot pool is great as well as the sauna and gym.
Stayed 1 night in May 2024
Response from The Caribou Lodge & Spa guest experience team on 21 May 2024
Dear Isabelle, thank you for your valued feedback. We are sorry to hear you were not satisfied with your room. On a return visit our corner superior balcony rooms have large windows for excellent views of the mountains.

4/10 Poor

Aruna, Mississauga

Disliked: Cleanliness, staff & service, property conditions & facilities
Caribou room was too small, no side table on one side of King bed. Staff could not arrange to pt is provide a table saying it is not available. We needed the table for CPAP breathing machine.
Stayed 3 nights in May 2024
Response from The Caribou Lodge & Spa guest experience team on 21 May 2024
Dear Aruna, we are sorry to hear of the issues you experienced and are grateful we were able to accommodate you at our sister property down the street.

4/10 Poor

gerry

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
In desperate need of renovation the bedrooms are dull tired and grubby. The bar and restaurant were nice. We wouldn’t stay there again.
Stayed 1 night in May 2024

10/10 Excellent

Patrick, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
very pet freindly
Stayed 1 night in May 2024
Response from The Caribou Lodge & Spa guest experience team on 21 May 2024
Thank you for your kind review and staying with us. We hope to welcome you back soon.

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel.
Stayed 1 night in May 2024
Response from The Caribou Lodge & Spa guest experience team on 21 May 2024
Thank you for your kind words about the lodge. We hope to welcome you back again.

6/10 Okay

Connie

Stayed 1 night in May 2024
Response from The Caribou Lodge & Spa guest experience team on 21 May 2024
Thank you for staying with us and we hope to welcome you back again soon.

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying here and really no complaints other than a small TV in the room The beds are very comfortable and the room is stocked with a coffee machine, mini fridge and portable fan which is great because we need white noise to sleep. The rooms are on the smaller side for two queens. We got the superior room so thought it would have been a bit larger but it’s nicely decorated. The bathroom is a good size and we love the Rocky Mountain soap company toiletries! They smell so good! Having the shampoo/ conditioner and body wash in the shower on the wall is a huge convenience The keg is located in the hotel so nice and close if you are craving a great steak. Heated underground parking is also a great asset to have Overall great hotel ., close to downtown and shopping
Stayed 1 night in May 2024
Response from The Caribou Lodge & Spa guest experience team on 21 May 2024
Dear Kristine, thank you for your excellent review. We are very happy to hear you enjoyed your stay and hope to see you soon.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from The Caribou Lodge & Spa guest experience team on 21 May 2024
Thank you for your excellent rating!

4/10 Poor

Scott, Langley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The rooms on the 4th floor, which is the top floor, have a slopped ceiling. I'm 6'3" and had to duck to get around the foot of the bed. I hit my head the first day. Which I thought was not great but accepted. On the second day my 5'6" wife hit her head. that was not ok. I asked the hotel about this any they said these are the rooms Expedia has for it's members. I have to tell you Expedia, this is not acceptable. When I pay $750 for 3 nights I should be able to stand up in my room. I have a picture if you want to see it. Let me know.
Stayed 3 nights in May 2024
Response from Caribou Lodge & Spa guest experience team on 15 May 2024
Dear Scott, we sincerely apologize that your stay was not more comfortable. Our front desk team is available at all times to help solve any issues during your stay. On a future visit, our superior king rooms provide more living space, comfort and great view of of the mountains.

10/10 Excellent

Jeannette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were very friendly and helpful. Excellent accommodations.
Stayed 3 nights in May 2024
Response from Caribou Lodge & Spa guest experience team on 15 May 2024
Dear Jeannette, thank you for your excellent review and kind words about the staff. We hope to see you again soon.

8/10 Good

Alesa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Caribou Lodge & Spa guest experience team on 15 May 2024
Thank you for your kind review and we hope to welcome you back soon.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Caribou Lodge & Spa guest experience team on 15 May 2024
Thank you for staying with us and we hope to welcome you back soon.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Caribou Lodge & Spa guest experience team on 15 May 2024
Thank you for staying with us and we hope you can visit us again.

10/10 Excellent

Renato

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and awesome staff!
Stayed 1 night in May 2024
Response from Caribou Lodge & Spa guest experience team on 15 May 2024
Dear Renato, thank you for your review and kind words about out staff. We hope you can visit us again soon.

10/10 Excellent

Rodger, Okotoks

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a pleasant stay in this quiet hotel. The walk to downtown is longer for some, but it’s what we expected and enjoyed. The room was a little bit cramped, but we made due. The staff are very helpful and friendly. And as always the Keg restaurant has great food.
Stayed 2 nights in May 2024
Response from Banff Caribou Lodge & Spa guest experience team on 10 May 2024
Thank you for your review and kind words about our staff. We hope to welcome you back soon.

8/10 Good

Shiv

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 3 nights in Apr 2024
Response from Banff Caribou Lodge & Spa guest experience team on 10 May 2024
Thank you for your positive review.

8/10 Good

Gerald

Stayed 1 night in Apr 2024

8/10 Good

Julie

Travelled with partner
The prime rib at The Meg was awful.
Stayed 1 night in May 2024
Response from Banff Caribou Lodge & Spa guest experience team on 10 May 2024
Thank you for your feedback Julie. We are sorry to hear you did not enjoy your restaurant experience and will pass along your comment in hopes to improve for our future guests.

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Caribou Lodge for one night on our way through the Rockies to B.C. Check-in was smooth and easy with friendly, helpful staff, parking was underground and easy to get in and out of, the room was very clean and quiet with a nice courtyard view. The bed was very comfortable and we got an excellent rest after a long day of driving. The hotel was about a 15 minute walk from the downtown strip with lots of dining and shopping options and of course, the view in any direction when you're standing out front was beautiful! We would definitely stay at this hotel again!!
Stayed 1 night in May 2024
Response from Banff Caribou Lodge & Spa guest experience team on 10 May 2024
Dear Erica, thank you for your review, we are very happy to hear you enjoyed your stay. We look forward to welcoming you back soon.

10/10 Excellent

Nicole

Travelled with family
Liked: Amenities, property conditions & facilities
All very good
Stayed 2 nights in May 2024
Response from Banff Caribou Lodge & Spa guest experience team on 10 May 2024
Thank you for your review and staying with us Nicole. We hope you can return soon.

10/10 Excellent

Precious

Stayed 2 nights in Apr 2024

8/10 Good

jennifer

Travelled with group
Liked: Cleanliness, staff & service
We enjoyed our stay, however, the halls and rooms are small, quite dark and outdated.
Stayed 1 night in May 2024
Response from Banff Caribou Lodge & Spa guest experience team on 10 May 2024
Thank you for your valued feedback Jennifer, we are happy to hear you enjoyed your stay. On a return visit, try one of our superior rooms with exterior views and more natural light. We hope to see you soon.

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a weekend get away. I had special requests and they were met.
Stayed 2 nights in Apr 2024
Response from Banff Caribou Lodge & Spa guest experience team on 10 May 2024
Dear Marilyn, thank you for your review, we are happy you enjoyed your stay with us.

10/10 Excellent

David, Issaquah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Banff Caribou Lodge & Spa guest experience team on 10 May 2024
Thank you for your excellent rating and staying with us Patricia. We hope you can visit us again soon.

10/10 Excellent

Sherrie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and helpful. We particularly enjoyed dinner with our children at the Keg. The staff there were very accommodating with our small children.
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 3 May 2024
Dear Sherrie, thank you for your kind review. We are happy to hear you enjoyed your stay and hope to see you again.